CVP - All Versions

RE: Sharing CVP studio Application creation/Development

2009-11-06T15:12:00Z

Hi Ranjana,

In the link you provided it's mentioned that eclipse 3.2 (which the ecplise version that cvp studio 7.0.2 is using) is compatible with CVSNT 2.5.0.3, however i couldn't find a link to download it,

please advise,

RE: CVP integration with Genesys CTI - Technical queries

2009-11-05T15:38:51Z

Dear Sathish,

I am having the same difficulty for integrating with the Genesys CTI server where I need to integrate with C DLL library which communicate with i-Server and T-server of Genesys. So we had created a JNI DLL and load in the action java class, but it seems the DLL not getting loaded.

So do you have any idea to help me in this regards, it will be a great help if you had achieved and provide me some guidence or sample application you have.

Thanks and best regards,
Sheejan Kallely
skallely@yahoo.co.uk

RE: how to identify the calling application in case of App Transfers

2009-11-04T11:23:59Z

Thanks Ranjana, It good to know that we can utlize the application session information called from one application to another application.

Write CVP log files to a network shared disk

2009-11-02T20:27:55Z

Can the CVP write the activity log files to a network share versus a direct local disk? The customer I work with wants to have activity logs directly written to their network shared disk.

RE: Cisco CVP to Avaya CM

2009-11-02T16:52:38Z

Once CVP gets the label of the Agent to connect with the caller, it will send the call to a SIP proxy or with locally configured route destinations according to its dial plan, which could include 3rd party SIP gateway destinations. Of course, the solution is only quality tested and officially supported with the endpoints that appear on our BOM document.

RE: Sharing CVP studio Application creation/Development

2009-11-02T08:30:34Z

Fabien,

Have you configured the eclipse cvsnt plugin for remote access? verify the correct version of cvsnt supported.
I did a bit of checking and found this page to be quite useful to get things working, http://dev.eclipse.org/viewcvs/index.cgi/platform-vcm-home/docs/online/html-cvs/cvs-compatibility.html?view=co]

Hope this helps,
Ranjana.

RE: how to identify the calling application in case of App Transfers

2009-11-02T08:16:02Z

Edwin,

{GetSrcAppName().Data.Session.Status}

Use "{CallData.SOURCE}" when in Studio element, else use GetSrcAppName() in java code.

Hth,
Ranjana.

RE: Invoking a webservice using JAVA

2009-11-01T08:41:57Z

Hi Sherif,

I managed to invoke the webservice by using a java class that sends the soap message expected by the webservice.

here is an example:

import com.audium.server.AudiumException;
import com.audium.server.voiceElement.ActionElementBase;
import com.audium.server.session.ActionElementData;
import java.util.regex.*;
import java.net.*;
import java.io.*;
public class Authentication3 extends ActionElementBase
{
    public void doAction(String name, ActionElementData data) throws AudiumException
    {
            String type = "text/xml";
            String SOAPTOTAL = "<soapenv:Envelope xmlns:soapenv=\"http://schemas.xmlsoap.org/soap/envelope/\]" xmlns:web=\"http://192.168.6.160/webservice1\]">"
        + "<soapenv:Header/>"
         +"<soapenv:Body>"
            +"<web:FabienRose>"
               +"<web:Message1>test</web:Message1>"
            +"</web:FabienRose>"
         +"</soapenv:Body>"
      +"</soapenv:Envelope>";
                  System.out.println(SOAPTOTAL);
                  try {
                        URL url = new URL("http://192.168.6.160/webservice1/service1.asmx]");
                        HttpURLConnection conn = (HttpURLConnection)url.openConnection();
                        conn.setRequestMethod("POST");
                        conn.setRequestProperty("content-Type",type);
                        conn.setUseCaches(false);
                        conn.setDoOutput(true);
                        conn.setDoInput(true);
                        DataOutputStream os = new DataOutputStream(conn.getOutputStream());

                        os.writeBytes (SOAPTOTAL);
                        os.flush();
                        os.close();

                        BufferedReader reader = new BufferedReader( new InputStreamReader( conn.getInputStream() ) );
                        System.out.println("1");
                        String response = reader.readLine();
                        String result=response.substring( response.indexOf("<FabienRoseResult>") +"<FabienRoseResult>".length() , response.indexOf("</FabienRoseResult>"));
                        ElementData("Authentication_Status");
                        data.setElementData("Authentication_Status",result);

                  }
                  catch (IOException e) {
                   data.addToLog("Problem connecting to Web Service Socket", ""+e);
            }
      }
private void ElementData(String string) {
  // TODO Auto-generated method stub

}
}

Fabien

RE: Sharing CVP studio Application creation/Development

2009-11-01T08:35:12Z

I managed to share CVP studio project using CVSNT. However when try to access the shared resource from another Call studio i get the following error:

java.lang.ClassCastException: org.eclipse.team.internal.ccvs.ui.RemoteFileEditorInput
at com.audiumcorp.studio.builder.callflow.CallflowEditor.getInputFile(Unknown Source)
at com.audiumcorp.studio.builder.callflow.CallflowEditor.superSetInput(Unknown Source)
at com.audiumcorp.studio.builder.callflow.CallflowEditor.setInput(Unknown Source)
at com.audiumcorp.studio.builder.callflow.MultiPageGraphicalEditor.init(Unknown Source)
at com.audiumcorp.studio.builder.callflow.CallflowEditor.init(Unknown Source)
at org.eclipse.ui.internal.EditorManager.createSite(EditorManager.java:842)
at org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.java:583)
at org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:372)
at org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReference.java:566)
at org.eclipse.ui.internal.PartPane.setVisible(PartPane.java:290)
at org.eclipse.ui.internal.presentations.PresentablePart.setVisible(PresentablePart.java:140)
at org.eclipse.ui.internal.presentations.util.PresentablePartFolder.select(PresentablePartFolder.java:268)
at org.eclipse.ui.internal.presentations.util.LeftToRightTabOrder.select(LeftToRightTabOrder.java:65)
at org.eclipse.ui.internal.presentations.util.TabbedStackPresentation.selectPart(TabbedStackPresentation.java:394)
at org.eclipse.ui.internal.PartStack.refreshPresentationSelection(PartStack.java:1144)
at org.eclipse.ui.internal.PartStack.setSelection(PartStack.java:1097)
at org.eclipse.ui.internal.PartStack.showPart(PartStack.java:1311)
at org.eclipse.ui.internal.PartStack.add(PartStack.java:455)
at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:102)
at org.eclipse.ui.internal.PartStack.add(PartStack.java:441)

any help would be appreciated,

RE: Invoking a webservice using JAVA

2009-10-31T09:35:56Z

Hi All,
i have the same problem...any update regardin this issue ?
appriciate any support.

RE: Logging Question

2009-10-31T02:08:11Z

Thanks, Chris. I work with Glen and Farhang on this project.

You mentioned in your previous note: "May we suggest to avoid the below scenarios, you change the way you collect the data from the files such that you will only open the files when they become unlocked. This would gaurantee that the calls are completed and ensure the collection of a full dataset." -- What is the log file collection method you would suggest so that we will only open the unlocked files? The customer wants to gather the log files for reports as soon as possible.

RE: Logging Question

2009-10-30T21:34:59Z

Hi,
I did some testing. To answer your first question:
1.Day light saving: If the Application Activity logger is cut by the
hour, , how the log file for the day light saving (rolling back by an
hour is named

The calls that are placed after the clock is turned back an hour will continue to be logged in the current log file for the one o'clock AM hour.

Regards,
-Chris

RE: Logging Question

2009-10-30T18:55:48Z

Thanks Chris!!

RE: Logging Question

2009-10-30T18:26:06Z

Hi,

As we understand the questions below, it seems as though you are
running a tool that collects data from the VXML Server activity logs
before the logs have become unlocked. May we suggest to avoid the
below scenarios, you change the way you collect the data from the files
such that you will only open the files when they become unlocked. This
would gaurantee that the calls are completed and ensure the collection
of a full dataset.

Here are answers to some of your questions:

2. Assume log files

are cut by hour. If a call arrives at 9:58 and completes at 10:02, which log

file the call will be recorded, 9-9:59 one or 10-10:59 one?

It will be logged in the 9:59 file.

3. Assume log files are cut by hour. If a call arrives at 9:58 and maxes out the 50K cache at 9:59,

then the first chunk of the call records are written out to the 9-9:59 log

file, and the call and logging continue. At 10:02, the call completes, which

log file the second chunk of call records will be recorded, 9-9:59 one or

10-10:59 one?

The chances of the cache maxing out is slim because the cache is
emptied on a per-call basis. Further testing will be needed to
determine the behavior of the VXML Server in this corner case. Is this
something you can test?

4. Assume log files are cut by hour. If a call arrives at 9:58 for Appl1 and transfer to Appl2 at

9:59 and completes at 10:02, the first part of the call records will be

written to Appl1 9-9:59 log file, but which log file the second part of call

records will be recorded, Appl2 9-9:59 one or Appl2 10-10:59 one?

We believe that the application transfers are treated as two seperate
calls for logging purposes. So the call will be written in two
seperate files. The second half being written in the 10-10:59 file.
This behavior will need to be confirmed through our testing.

I have attached the User Guide for the VXML Server which describes logging in detail.

Regards,
-Chris

RE: Logging Question

2009-10-30T01:03:40Z

As part of the Cisco sales team, I can tell you that CVP Reporting and CUIS were positioned as important options to consider, but the client decided against.

Can anyone help Farhang out with validation on his CVP logging questions? Not getting too far other places.

Appreciate it!

- Glen

RE: Logging Question

2009-10-29T22:08:59Z

Can we tempt the customer in a nice combo of CVP Reporting server + CUIS (Intelligence Suite) presentation?

RE: Logging Question

2009-10-28T19:02:36Z

Hi JP , thanks for your response,

We're storing data in log files for reporting purposes, an extraction tool will extract information from the log files and store them in an external database for reporting, as a result of this, we require to roll the log files more often(hourly)basis.

Hope that explains the scenario

RE: Logging Question

2009-10-28T18:54:07Z

Hi Farhang,

To help folks ponder these questions, is there any chance you could throw some light on the customer situation that triggered them? Is it a extremely high load that warrants files rolling on the hour? Are log files somehow further manipulated individually by the customer? Maybe there is a novel use-case here that we could make easier in future enhancements.

Thanks,
JP

Logging Question

2009-10-28T16:07:22Z

Hello Folks

I have a few logging related questions which I was hoping someone can help me with

1.Day light saving: If the Application Activity logger is cut by the hour, , how the log file for the day light saving (rolling back by an hour is named

2. Assume log files are cut by hour. If a call arrives at 9:58 and completes at 10:02, which log file the call will be recorded, 9-9:59 one or 10-10:59 one?
According to the CVP user manual, the call will be recorded in the 9-9:59 log file. Can Cisco confirm this is the case? (Note to

3. Assume log files are cut by hour. If a call arrives at 9:58 and maxes out the 50K cache at 9:59, then the first chunk of the call records are written out to the 9-9:59 log file, and the call and logging continue. At 10:02, the call completes, which log file the second chunk of call records will be recorded, 9-9:59 one or 10-10:59 one?

I assume 9-9:59 log file, is this the case

4. Assume log files are cut by hour. If a call arrives at 9:58 for Appl1 and transfer to Appl2 at 9:59 and completes at 10:02, the first part of the call records will be written to Appl1 9-9:59 log file, but which log file the second part of call records will be recorded, Appl2 9-9:59 one or Appl2 10-10:59 one?

I assume if the file is transferred to App2 before the cut off hour it will be logged in App2 9-9:59 log file, is this the case

RE: how to identify the calling application in case of App Transfers

2009-10-28T14:47:32Z

There's a java method getSrcAppName (see below) and there's also a variable you can access in the decision editor in Studio under the Call Data tab (Source App Name) that is blank if it's a new call, otherwise has the app name.

<pre>public <a>http://java.sun.com/j2se/1.5.0/docs/api/java/lang/String.html</a>] getSrcAppName()</pre>

Can this Java method be used directly within a Variable Reference? We have sevral interconnected apps that would benefit from this. It would provide data continuity for a full call-session rather than only for a application session.

Example :
{GetSrcAppName().Data.Session.Status}