RE: CCB - courtesy call back "preemptive" mode; is there another option?

RE: CVP 8.5 Class Loader

2013-05-20T01:27:18Z

[quote=Graham Whitelam]Hello, I have some custom Java elements which I have developed for CVP 8.5. When the call flow is developed, I copy my element jar files to the java/application/lib folder and the dependencies to the java/util/lib folder of the CVP application. I deploy the application to the VXML server and the jar file are copied across into the application java folder as described above. When I place a call into the application one of my elements is executed but it throws a ClassCastException. I also see a further problem with another of my elements which throws a ClassNotFoundException even though the class is in one of the jar files deployed with the application as described above. I can resolve both of the above issues by copying the jar files from the java/application/lib and java/util/lib folder to the Tomcat/webapps/CVP/WEB-INF/lib folder but this seems an unsatisfactory solution. The whole idea of having the jar files specific to the application was to avoid having them globally accessible to all other applications. Am I missing something here? Any help on clalrifying the purpose of the java/application/lib and java/util/lib folders would be greatly appreciated. Many Thanks. Graham.[/quote] If you a class application specific then it need to go to the java/application/lib folder. In this uril folder typically you will put libraries related to urilities such such as Math, parsing etcj. Remember that the classes you deploy to util folder will not be updated when you run the update App script. I generally place third party libraries in TOMCAT_HOME/common/lib dir. I you have a class that needs to be shared across all applications you need to deploy it in the vxml server common folder. Hemal

Re: New Message from Graham Whitelam in Customer Voice Portal (CVP) - Gener

2013-05-17T17:49:51Z

Are your jar files using any external libs (other than things you wrote from scratch) - like AXIS, Jaxb, etc? Some of these things need to be loaded by Tomcat in a certain order.

CVP 8.5 Class Loader

2013-05-17T15:53:32Z

Hello, I have some custom Java elements which I have developed for CVP 8.5. When the call flow is developed, I copy my element jar files to the java/application/lib folder and the dependencies to the java/util/lib folder of the CVP application. I deploy the application to the VXML server and the jar file are copied across into the application java folder as described above. When I place a call into the application one of my elements is executed but it throws a ClassCastException. I also see a further problem with another of my elements which throws a ClassNotFoundException even though the class is in one of the jar files deployed with the application as described above. I can resolve both of the above issues by copying the jar files from the java/application/lib and java/util/lib folder to the Tomcat/webapps/CVP/WEB-INF/lib folder but this seems an unsatisfactory solution. The whole idea of having the jar files specific to the application was to avoid having them globally accessible to all other applications. Am I missing something here? Any help on clalrifying the purpose of the java/application/lib and java/util/lib folders would be greatly appreciated. Many Thanks. Graham.

RE: New Message from Jonathan Wood in Customer Voice Portal (CVP) - General

2013-05-14T08:04:24Z

Jonathan, Routing to CVP from Outbound requires you to setup a CVP Translation Route (not used for inbound calls). Have a look at the below docs: [url=http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/b_pcc_features_book_chapter_0100.html]http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/b_pcc_features_book_chapter_0100.html[/url] [url=http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco_chapter_0101.html]http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco_chapter_0101.html[/url] [url=http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_2/installation/guide/ba72config.pdf]http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_2/installation/guide/ba72config.pdf[/url] Gerry

RE: Send DTMF digits with CVP App

2013-05-14T07:51:51Z

CVP comes with default audio prompts. In the en-us/sys folder, there are all the "DTMF" audio prompts. en_0.wav ... en_9.wav and en_pound.wav and en_star.wav. Try using these audio prompts to play out the DTMF just as you would play out an standard audio file. Gerry

RE: New Message from Gilles Caloz in Customer Voice Portal (CVP) - General

2013-05-14T05:44:03Z

Hi Harshal, Unfortunately we don't get from Cisco a URL with the wav files - seems that such implementation are platform specific and with Cisco / CVP seems we don't have such solution. The only workaround for that is to develop your own code in order to get the the wav file locally via Submit/HTTP POST as stated in the VoiceXML 2.1 recommendation. [url=http://www.w3.org/TR/voicexml21/#sec-reco_reco]http://www.w3.org/TR/voicexml21/#sec-reco_reco[/url] "Like recordings created using the tag, utterance recordings can be submitted to a document server via HTTP POST using the namelist attribute of the , , and elements. The enctype attribute must be set to "multipart/form-data" [[url=http://www.w3.org/TR/voicexml21/#ref_RFC2388]RFC2388[/url]], and the method attribute must be set to "post". To provide flexibility in the naming of the variable that is submitted to the document server, the interpreter must allow the utterance recording to be assigned to and posted via any valid ECMAScript variable. " Hope this help Gilles [quote=Fredrick Cook]Hello Gilles, I was a good thread that you had started and quite important as well. At present we are looking for the same URL - So that it can be passed on to an Agent to hear the utterance [Which was recorded on Speech Server]. Were you able to get any resolution or conclusion ? Thank you Harshal Gilles Caloz: Hi Hemal, That's exactly the problem. As you propose, it is possible to submit the audio files and then you can save it on your application server. But you will not get the Link (URL) of the file that is already saved on the MRCP Server. Gilles Gilles, Try this: Let me know, what it shows. Hemal . [/quote]

RE: New Message from Jonathan Wood in Customer Voice Portal (CVP) - General

2013-05-13T22:43:22Z

These are some of my very old notes. The config below is CVP 4.x with SIP and no Outbound Proxy. It’s hard for me to know what you know and what you don’t know, so just think of this as a check list 1. Create a skill group - say CVP_Outbound 2. Create a route - CVP_Outbound.rt 3. Create a call type - say OutboundXfer_CT 4. Create a call type - say Outbound_CT 5. Assume that the transfer label on your type 10 NVRU on the CUCM Routing Client is 8222222222 (not the one on the CVP.RC. Assume you have that and it's the conventional one of 8111111111) 6. Create a SIP trunk to CVP Call Server 7. Create a route pattern in UCM for 8222! associated with the SIP trunk to CVP 8. Create a Transfer to IVR Campaign - Enable IP AMD, Transfer to IVR Route Point, Terminate Tone Detect. Create the normal stuff associated with a campaign - dialer, dialer ports, query rule, import rule. Set it to power dial with 1.00 lines per "agent" (not reall any agents involved here). 9. Add the Skill Group CVP_Outbound. 10. Set the number of IVR ports (less than or equal to the number of dialer ports) 11. Set the IVR Route Point - say 67008 12. Create a corresponding dialed number on the CUCM.RC.67008 13. Map the dialed number CUCM.RC.67008 to the call type OutboundXfer_CT 14. Schedule your CVP script to play back the message (or whatever it does) against the call type OutboundXfer_CT. Modify it as described in 21 below. 15. Create a route point in CUCM and assign it an extension of 67008 16. Associate this route point with your ICM JTAPI user 17. Create an admin script - say CvpOutboundAdmin 18. Set the variable CVP_Outbound.OutboundControl = PROGRESSIVE_ONLY 19. Set the variable CVP_Outbound.OutboundPercentage = 100 20. Schedule the script to run every minute. Don't forget this part. 21. Create a reservation script called, say Outbound, which has an LAA node attached to the CVP_Outbound skill group. Schedule this against the Outbound_CT. This is for phantom calls to reserve "agents". 22. Create a dialed number say 99999 on the Dialer MR PG routing client. 23. Modify your CVP script to have a "Send To VRU" node immediately after the start. You need to get the 8222222222 label to the CUCM RC, which then calls the route point and gets the call to CVP. When the script resumes, a second implicit "Send To VRU" node returns 8111111111 and you have a static route like "8111>" to get that call leg to the voice gateway. You cannot use "Send To Originator" because the call has not been originated by the IOS gateway SIP user agent. 24. Make sure you have your customer instance defined, and associated with your NVRU, all your dialed numbers and all the NVRU scripts. Regards, Geoff

RE: New Message from Jonathan Wood in Customer Voice Portal (CVP) - General

2013-05-13T22:17:56Z

I have an administrative skill group since it is an IVR campaign that no one is logged into, but then I have another skill group that you log into and the admin script looks to see if someone in that skill group is available and then lets it run. I have it setup for one IVR port (as it is in test right now), and I have a cache setting of 20 records. Do you use CVP for transfer to IVR within CVP? Is there some dial peer in the GW that needs to be setup to make it work? Currently when using the IP IVR transfer to IVR, you have to setup a Dialed number DLR.xxxx for it to work. Do I need to do the same for the CVP route point?

RE: New Message from Jonathan Wood in Customer Voice Portal (CVP) - General

2013-05-13T22:08:22Z

You are on the right track. Did you put the route point in with the skill group name and ports in the Skill Group Selection tab of the Campaign? Regards, Geoff

Configuration for Transferring to IVR using CVP

2013-05-13T21:45:59Z

I am trying to convert one of the current outbound IP IVR campaigns that dials out to a customer and when they answer transfers them to an IVR application. Can anyone provide guidance as to how I configure the system to get it to use CVP for IVR treatment instead of using IP IVR? I tried using a CVP route point to an ICM script and setting this route point up in the Outbound Campaign setting of "After AMD and for transfer to IVR campaigns", but it just hangs up. I am on CVP 8.5

RE: Send DTMF digits with CVP App

2013-05-13T21:03:50Z

Anyone have any suggestions? With CCX it is very simple to do.

RE: New Message from Gilles Caloz in Customer Voice Portal (CVP) - General

2013-05-13T17:18:26Z

Hello Gilles, I was a good thread that you had started and quite important as well. At present we are looking for the same URL - So that it can be passed on to an Agent to hear the utterance [Which was recorded on Speech Server]. Were you able to get any resolution or conclusion ? Thank you Harshal [quote=Gilles Caloz]Hi Hemal, That's exactly the problem. As you propose, it is possible to submit the audio files and then you can save it on your application server. But you will not get the Link (URL) of the file that is already saved on the MRCP Server. Gilles Gilles, Try this: Let me know, what it shows. Hemal . [/quote]

Re: New Message from Scope Future in Customer Voice Portal (CVP) - General

2013-05-13T14:45:31Z

I have CVP 8.5 and mine sometimes sends the error back to VxmlServer gracefully, and other times not. I haven't been able to determine why it sometimes errors out. So, I don't think it's been fixed yet... On 5/13/2013 6:38 AM, Cisco Developer Community Forums wrote: Scope Future has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi All, Â We are using CVP 8.5, when there is a no resource error the gateway is not sending the call back to ICM and VXML Server doesn't free the license. By any chance did anyone come across this error earlier. From the forum I came to know that this is a bug in CVP, can anyone tell me if this issue is fixed in the later releases of CVP 8.5. Thanks in Advance!!! -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/15190165 or simply reply to this email. -- Janine Graves

error.noresource

2013-05-13T10:38:10Z

Hi All, We are using CVP 8.5, when there is a no resource error the gateway is not sending the call back to ICM and VXML Server doesn't free the license. By any chance did anyone come across this error earlier. From the forum I came to know that this is a bug in CVP, can anyone tell me if this issue is fixed in the later releases of CVP 8.5. [color=#525252]Thanks in Advance!!![/color]

CALL_STATE_EVENT

2013-05-10T15:26:36Z

[color=#333333]Can anyone help me out i understanding [/color]MsgBus:CALL_STATE_EVENT in call server logs. What exactly it trying to convey? SIVANESAN R

TCL FILES IN VXML

2013-05-10T15:17:36Z

Hi - When VXML G/W sending PING msg to CVP IVR service it using RECOVERY.VXML, Where as i checked in Recovery.vxml it is given as when HTTP not able to communicate with IVR just Handoff the call to Handoff.TCL and it will disconnect the call with cause code 38. Where as when VXML sending NEW call msg with the help of submitback.template, When i checked in submit back it is given as just Handoff the call to Recovery.VXML, Where as in Recovery it's directing to Handoff.TCL file. Why it's pointing of using two different files for PING and NEWCALL as a result both ends up with Handoff.TCL SIVANESAN R

Enhancing Gateway capabilities

2013-05-10T10:01:55Z

[color=#525252]We would like to have the following capabilities included for CVP TCL scripts:[/color] [color=#525252] [/color] [color=#525252]1) Create a new SERVGUID which should be unique for ever. Pass the SERVGUID with existing GUIID until the call ends (standalone, VRU only and comprehensive). We would like to set this as a new SIP header and retrieve in CVP/ICM. Which are the TCL and VXML scripts (bootstrap.tcl, bootstrap.vxml) that need changes?[/color] [color=#525252] [/color] [color=#525252]2) When the G/W is unable to reach CVP Call Server, it should use some means to store that information. It can even be in a text file or send a SNMP message. [/color] [color=#525252] [/color] [color=#525252]3) What we also wanted to do is identify whether there are any call rejects in signaling to find out whether MSC/Service Provider wanted to give any calls to the G/W but G/W rejected it for want of bearer channels. [/color] [color=#525252] [/color] [color=#525252]Thanks![/color] [color=#525252]-Sethu[/color]

RE: Web Services Element won't load WSDL

2013-05-09T12:59:18Z

I do not believe you can load WADL file in studio. With WADL you can generate the java code using command line tool.

RE: Reporting server vxmlcustomcontent table update?

2013-05-09T12:48:18Z

Most likely Cisco won't support it. If you make changes to DB to which Cisco app writes, you are on your own if a issue happens in future

RE: CCB - courtesy call back "preemptive" mode; is there another option?

2013-05-09T04:29:45Z

How's it going Bill, Sure thing. I'll give you a ping tomorrow to see how your week looks. thanks