RE: how to identify the calling application in case of App Transfers

RE: Forum Search not available

2010-02-05T11:29:39Z

All, The Forum search is back on!! Ranjana.

RE: New Message from Benek Ozer in Customer Voice Portal (CVP) - CVP - All

2010-02-03T10:58:55Z

Moving the jars should suffice. ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, February 03, 2010 10:25 AM To: cdicuser@developer.cisco.com Subject: New Message from Benek Ozer in Customer Voice Portal (CVP) - CVP - All Versions: RE: ClassCastException - NoClassDefFoundError Benek Ozer has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Thanks Manoj, How about the wsdl or xsd files? SHould they be in Tomcat or VXMLServer common folders? -- To respond to this post, please click the following link: or simply reply to this email.

RE: Forum Search not available

2010-01-27T13:18:02Z

Hi Selim, Looks like our CDN crew is upgrading the portal. Will bring this issue to notice of the right persons. Keep you updated. Cheers, Ranjana.

RE: JARs with same name in different applications

2010-01-27T13:16:38Z

Hi Brian, You mean to place 2 applications with the same name on the same vxml server? You cannot. If I have read the question wrong, please let me know. Hth, Ranjana.

RE: Cisco CVP ICM to Audium Integration

2010-01-27T13:04:07Z

Hi Hasan, You might want to check the CVP Getting Started Guide at the Techcenter's Documentation section at http://developer.cisco.com/web/cvp/docs. Hope this helps, Ranjana

RE: New Message from Bill Webb in Customer Voice Portal (CVP) - CVP - All V

2010-01-20T11:40:29Z

Thanks Bill, for noticing the typo. We will have it fixed !! Ranjana. ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Tuesday, January 19, 2010 8:50 PM To: cdicuser@developer.cisco.com Subject: New Message from Bill Webb in Customer Voice Portal (CVP) - CVP - All Versions: RE: making an outbound call using CVP Bill Webb has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hi Justine - I'll save you the further head-scratching that I went through...! ;-) Rename the service/application from "cvp_dialer" to "cvpdialer". If you look in the Java text file, you'll notice that's how it's entered. So there is a typo in the instructions or the Java file, depending on how you look at it. - Bill -- To respond to this post, please click the following link: or simply reply to this email.

RE: Re: New Message from Justine Joubran in Customer Voice Portal (CVP) - C

2010-01-13T10:03:42Z

Hi Justine, Please refer to http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1517843 for more info an executing StoredProcedure from a CVP application. Hope this helps, Ranjana

RE: Web Service Element - CVP 4.1 Call Studio 6.0

2010-01-12T13:08:32Z

Hi Sherif, Please raise a Developer Services Case, and the team will have a look at the logs to troubleshoot your issue, or suggest workarounds. Please visit http://developer.cisco.com/web/devservices/faqs for details about Developer Services. Hope this helps, Ranjana Narayan.

RE: error.noresource

2009-12-21T12:15:21Z

Hi Feroz, error.noresource occurs for many reasons, since this happens in your case only in production system with high loads of calls, I would suggest you reach out to the TAC team, and they can help you isolate the problem(if it pertains to the gateway internal/TTS/ASR) and configure the http cache based on the needs. Hth, Ranjana

RE: Web Service Element - CVP 4.1 Call Studio 6.0

2009-12-21T12:11:46Z

Hi Nathan, Mention just "test" (without quotes) as the return Var Name and not the substituition param {Data.session.test}. The response will be stored either as Session or element based on the radio button used and you can later access the value in test using the substituition param. Hope this helps, Ranjana Narayan

RE: New Message from Farhang Farid in Customer Voice Portal (CVP) - General

2009-12-21T12:04:26Z

Hi Farhang, getAllSessionData always returns the data pertaining to that call. As for your issue, I believe it has got to do with the scoping of the Hashmap variable you are using in the application. Mind you, there will be only one instance of the custom element class that exists on the JVM. The same instance is used to handle concurrent multiple calls, and hence if you have your hashmap defined as a class variable, there is a high chance that there is data corruption between calls. To avoid this problem, make sure you read and write the hashmap variable outof/into the sessionData only in local scope (within the method). This single instance philosophy is documented in the Programmers Guide. I strongly suggest that you track back the read/writes of the hashmap in your callflow, this could solve your issue. Hope this helps, Ranjana. ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Monday, December 21, 2009 3:47 AM To: cdicuser@developer.cisco.com Subject: New Message from Farhang Farid in Customer Voice Portal (CVP) - General Discussion - All Versions: CVP bug: getAllSessionData and concurrent call Issue Farhang Farid has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hello Everyone I have come across what I think is a major CVP bug and I want to confirm this with everyone. When I use getAllSessionData in a custom element to retrieve a Hashmap of all variables in the session I see a strange behavious: If I have two concurrent calls running on the same application at the same time , the Hashmap that is returned from getAllSessionData contains variables set/used by both applications. According to the CVP documentation getAllSessionData should only return the session variables that are stored in the session of "the call" up to that point, but this clearly not happening I have ran many test and I am convinced that this is an issue in CVP code. Here is an example of tests that I have ran so far : On my application I retrieve the session ID and store it in the session. when I use getAllSessionData in the application and print out all session variables I can see the session ID from both calls stored in the session. Any ideas? -- To respond to this post, please click the following link: or simply reply to this email.

RE: New Message from prince christopher joseph in Customer Voice Portal (CV

2009-12-17T15:36:10Z

Hi Christopher, You can create application/global data in the onStart() method of your AppStart class implementing the StartApplicationInterface. You can make use of the ApplicationAPI's setApplicationData() and setGlobalData(). Please refer to the vxml server javadocs for more info available at /docs/javadocs. Hope this helps, Ranjana. ________________________________ From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thursday, December 17, 2009 11:08 AM To: cdicuser@developer.cisco.com Subject: New Message from prince christopher joseph in Customer Voice Portal (CVP) - General Discussion - All Versions: Creating Application Data Variables and Global Data Variables prince christopher joseph has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- How to create application data variables and global data variables in CVP -- To respond to this post, please click the following link: or simply reply to this email.

RE: Re: New Message from Mert Guray in Customer Voice Portal (CVP) - Genera

2009-12-14T16:26:40Z

Mert, Yes, you can look at the Root doc by enabling Debugger. With certain ES applied, the root doc content might vary. Hth, Ranjana.

RE: Cisco .net dlls for CTIOS Server

2009-11-18T10:39:49Z

Hi Sapatarishi, This forum is specific to Cisco Voice Portal only. You might want to post this question under CTIOS techcenter at http://developer.cisco.com/web/ctios/forums/-/message_boards/category/1056693. Hth, Ranjana.

RE: Audio playback speed - too fast (sometimes)?

2009-11-04T13:10:10Z

Chris, The issue seems to be caused by the IOS (audio playout in IOS or the MRCP streaming). I would suggest you raise a Gateway TAC case, the tac team has the expertise to isolate and resolve the problem quickly. Regards, Ranjana.

RE: session data checks in action classes

2009-11-04T11:33:12Z

Benek, Replace [i]strTest == "Good Test" [/i]with [i]strTest.equals("Good Test")[/i]. One of the caveats of Java strings, == is not the same as equals. Hope this helps, Ranjana.

RE: How to call the application as a subdialog?

2009-11-02T14:52:13Z

Feroz, Yes, Subdialog Invoke is introduced only after CVP 4+ . With 3.1, the only way of calling subdialog from current application is to use a VXMLInsert element, but the downside is that the subdialog has to be a static vxml code, rather than another CVP application. You can try to make use of the application transfer, but you will have to keep track of the application data by passing it back and forth when calling the other app, which I believe is possible but tedious. -Ranjana.

RE: How CVP can fetch Data through integration?

2009-11-02T14:43:03Z

Sherif, Please share your wsdl, snippet of the code making a request and more details on what the error is? Another developer has shared a working code of the webservice call, you can try to make use this as a skeleton to build your own. Please refer to http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1688224#_19_message_1736980 -Ranjana.

RE: Sharing CVP studio Application creation/Development

2009-11-02T14:30:34Z

Fabien, Have you configured the eclipse cvsnt plugin for remote access? verify the correct version of cvsnt supported. I did a bit of checking and found this page to be quite useful to get things working, [url= ]http://dev.eclipse.org/viewcvs/index.cgi/platform-vcm-home/docs/online/html-cvs/cvs-compatibility.html?view=co[/url] Hope this helps, Ranjana.

RE: how to identify the calling application in case of App Transfers

2009-11-02T14:16:02Z

Edwin, [quote] {GetSrcAppName().Data.Session.Status}[/quote] Use "{CallData.SOURCE}" when in Studio element, else use GetSrcAppName() in java code. Hth, Ranjana.