VXML application - promtps are not being played out in Cisco 7985 phone http://developer.cisco.com/c/message_boards/find_category?p_l_id=10572&mbCategoryId=0 2013-05-18T10:15:10Z 2013-05-18T10:15:10Z Huthesha K http://developer.cisco.com/c/message_boards/find_message?p_l_id=10572&messageId=5345565 2012-03-23T15:10:28Z 2012-03-23T15:10:28Z

Turn on debug mrcp tracing on the gateway – may indicate an issue. Regards, Geoff I am using Nuance ASR.   There is no connectivity issue. I tried debuging mrcp. I have attached the log for both softphone and 7985 video phone    

Huthesha K 2012-03-23T15:10:28Z Huthesha K http://developer.cisco.com/c/message_boards/find_message?p_l_id=10572&messageId=5345407 2012-03-23T14:15:45Z 2012-03-23T14:15:45Z

Hi Hemal, With DTMF its working fine in both softphone and 7985 video phone(hardphone). What I observed is, in 7985 video phone its gulping some portion of the prompts, but its able to play out the prompt. Problem occurs only if there is a ASR. Thanks, Huthesh

Huthesha K 2012-03-23T14:15:45Z Huthesha K http://developer.cisco.com/c/message_boards/find_message?p_l_id=10572&messageId=5346731 2012-03-23T12:49:46Z 2012-03-23T12:49:46Z

Is the output the same for call through softphone as well as hard phone. Can you take a simple vxml page which just plays one audio. Point to this app and then test with softphone as well as hardphone. If it plays only with softphone and not with hardphone as with your current app, then we can rule out any vxml related issue. Try that and see what you find. Hemal     Hi Hemal,  I Tried it .. I have created a VXML app with only one prompt. That time it worked fine with both softphone and hardphone. But when I added a ASR grammar, I started facing problem with hardphone. But the same application is working fine with softphone. In hardphone only first prompt before the grammar was palyed out. None of the prompts after accepting the input are being played out. I have attached the vxml app.(I have marked the prompts which are played and not played in hardphone. This application works properly with softphone.). Thanks, Huthesh

Huthesha K 2012-03-23T12:49:46Z Huthesha K http://developer.cisco.com/c/message_boards/find_message?p_l_id=10572&messageId=5337472 2012-03-22T07:24:23Z 2012-03-22T07:24:23Z

Hi Hemal I am not using CVP application. I am directly invoking VXML page from Gateway. I have done following configuration in Gateway 1.created a service in gateway service vxmlapp http://172.19.97.14:8070/VXMLApp/index.vxml 2. Created a dial-peer and mapped the above service dial-peer voice 7001 voip service vxmlapp session protocol sipv2 session target sip-server incoming called-number 9931 dtmf-relay sip-notify rtp-nte codec g711ulaw Plz let me know if i am missing something

Huthesha K 2012-03-22T07:24:23Z Huthesha K http://developer.cisco.com/c/message_boards/find_message?p_l_id=10572&messageId=5331926 2012-03-21T14:43:58Z 2012-03-21T14:43:58Z

. What do you see in the logs ? Do you see any errors ? Post the details from the logs. Hemal Hi Hemal,  There is no error. In the router logs, I could see that prompt is being played. But Phone is not able interpret that.    Below is the router log

Huthesha K 2012-03-21T14:43:58Z Huthesha K http://developer.cisco.com/c/message_boards/find_message?p_l_id=10572&messageId=5331553 2012-03-21T10:16:59Z 2012-03-21T10:16:31Z

Hi,   I am developing a IVR application using Plain VXML. When I tested the application with softphone, it was  working fine . But when i tried with cisco 7985 video phone, prompts are not playing out. Please anyone help me to get this issue fixed.

Huthesha K 2012-03-21T10:16:31Z