RE: XMPP Integration Custom Elements

Report data from Menu element

2012-10-05T14:04:29Z

Hi all, I'm trying to make an Studio application to mensure the customer satisfaction using DTMF at the Menu element into a report. Until now I'm no able to get this data that I need neither the CUIC nor the reporting server. I would like to know if is possible to get the data/value from the menu element using the CUIC ou the reporting server? And also if anybody has any template for this kind of report? Thanks All.

RE: Make Bridge with inbound calls using CVP 8

2012-08-01T20:00:02Z

Paul, I implemented the call park element into a test application, but during my tests was not able to pick up the call while it was parked. Could you explain, how can I retrieve this parked call ? My currently development status is: The first call is parked listening to the media and stays until it is exist the call park element using the timeout leg. The second call uses the duplicated DNIS and exits the call park element. Thanks!

Make Bridge with inbound calls using CVP 8

2012-07-26T20:17:45Z

Hi folks, Does anyone has already made bridge with two inbound calls at CVP using two different VXML application? The idea is use one call that we'll have the customer and gather the other call that will be provided by the Right Fax server and make a bridge with this two calls. Thanks!

RE: Catch parameters on startcall

2012-05-04T17:43:50Z

Janine, The problem was that the variable Flag was added to the CVP_Subdialog_Start element at parameter settings. We removed it as you suggested and now i can log the Flag variable and use it as I want. The callid was already being logged. Thanks!

RE: Catch parameters on startcall

2012-05-04T15:05:05Z

Hi, We tried to get those variables as suggested by janine, we created a application modifier after the CVP subdialog start and logged the variable Flag. But we couldn't get the variable an it's value and we've got the result bellow: Activity.log [size=2]192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,newcall, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,ani,1026 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,areacode,NA 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,exchange,NA 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,dnis,24100 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,uui,NA 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,iidigits,NA 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,parameter,Flag=1 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,parameter,callid=B16F0400000100000000009B330CA8C0 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,parameter,_dnis=24100 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,,start,parameter,_ani=1026 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.375,CVP Subdialog Start_01,enter, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,CVP Subdialog Start_01,exit,done 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,LOG,enter, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,LOG,element,warning,A substitution representing Session data named "Flag" referred to non-existent information. An empty string was substituted instead. 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,LOG,custom,***Flag, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,LOG,exit,done 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,Verifica Flag,enter, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,Verifica Flag,exit,NovaChamada 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.468,Audio_01,enter, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.476,Audio_01,interaction,audio_group,initial_audio_group 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.500,Audio_01,exit,done 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.500,2_Option_Menu_01,enter, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:49.508,2_Option_Menu_01,interaction,audio_group,initial_audio_group 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:50.859,2_Option_Menu_01,exit, 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:50.859,,end,how,hangup 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:50.859,,end,result,normal 192.168.12.74.1336137109375.101.filaespecial,05/04/2012 10:11:50.859,,end,duration,1[/size] Is there any other way to get this variable at studio? Thanks

RE: XMPP Integration Custom Elements

2012-04-26T15:01:11Z

Hi, I'm trying to implement this XMPP custom elements to integrate a CVP with a Presence server. But i'm always getting a java exception at the custom element sSendMessage, this exception says that it's not connected to the server and has the following stack overflow: [size=1]XMPP,04/24/2012 11:41:44.687,A custom element encountered an exception. The error was: java.lang.IllegalStateException: Not connected to server. java.lang.IllegalStateException: Not connected to server. at org.jivesoftware.smack.XMPPConnection.addPacketListener(XMPPConnection.java:747) at org.jivesoftware.smack.ChatManager.(ChatManager.java:100) at org.jivesoftware.smack.XMPPConnection.getChatManager(XMPPConnection.java:575) at com.cisco.cvp.vxml.xmpp.xmppSSendManager.Send(xmpp_sSendMessage.java:175) at com.cisco.cvp.vxml.xmpp.xmpp_sSendMessage.doAction(xmpp_sSendMessage.java:121) at com.audium.server.voiceElement.ActionElementBase.service(ActionElementBase.java:387) at com.audium.server.controller.Controller.goToAction(Controller.java:2959) at com.audium.server.controller.Controller.goToElement(Controller.java:2691) at com.audium.server.controller.Controller.continueCall(Controller.java:2511) at com.audium.server.controller.Controller.goToElement(Controller.java:2742) at com.audium.server.controller.Controller.continueCall(Controller.java:2511) at com.audium.server.controller.Controller.goToElement(Controller.java:2742) at com.audium.server.controller.Controller.continueCall(Controller.java:2511) at com.audium.server.controller.Controller.doPost(Controller.java:733) at javax.servlet.http.HttpServlet.service(HttpServlet.java:647) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:662)[/size] Does anybody had the same problem as I have? Does anybody has actually implemented this XMPP custom elements with sucess? Thanks! Rodrigo Cortines