Developers

RE: Re: New Message from Timothy Redekop in Cisco Unified Application Envir

2009-11-19T22:20:32Z

Thanks, that worked great!!!

jtapi callInitiated

2009-11-19T12:11:41Z

Hey,

I have a jtapiCall Initiated event on which a menu pop-up on cisco ip phone series 7940, 7960etc. when ever a user lifts its cradle this menu will pop up...

my problem

when user enters number directly without lifting craddle, then call is not connecting in 7940 & 7960 series... wat to do....

Re: New Message from Timothy Redekop in Cisco Unified Application Environme

2009-11-18T21:34:26Z

Look in the mmsconfig.properties in the C:\Program Files\Cisco
Systems\Unified Application Environment\MediaServer

i had to change the settings to the below to stop the 5min drop
Server.commandTimeoutMsecsDefault = 7200000 # general command timeout
default
Server.commandTimeoutMsecsConnect = 10000 # default timeout on start
media
Server.commandTimeoutMsecsPlay = 7200000 # default timeout on play
audio
Server.commandTimeoutMsecsRecord = 7200000 # default timeout on
record audio

If this isn't the proper solution I wld love to know, i spent a while
tracking this down.

Christopher Field
Senior Applications Specialist, Converged Technology Architecture
New York Life Insurance Company
Office: 212.576.8699
Mobile: 917.414.2871
christopher_field@NewYorkLife.com

Cisco Developer Community Forums <cdicuser@developer.cisco.com>
11/18/2009 01:49 PM
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"cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>

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Subject
New Message from Timothy Redekop in Cisco Unified Application Environment
(CUAE) - Developers: Call Recording Timeout

Timothy Redekop has created a new message in the forum "Developers":
--------------------------------------------------------------
It seems that my call recording stops after 5 minutes. I do not have the
TermCondMaxTime set, so I figured that the timeout would never happen.
This is the event log for the media engine.

<pre>Nov 18 11:43:49.347(8) SMGR session 3 timed out: closing connection
Nov 18 11:43:49.488(4) SMGR cancel media on session 3 op 110</pre>
<pre>Can someone explain what is happening and why this keeps timing out
on me?</pre>
<pre>Thanks!</pre>
<pre>Tim</pre>
--
To respond to this post, please click the following link:
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http://developer.cisco.com/web/cuae/forums/-/message_boards/message/1780862
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or simply reply to this email.

Call Recording Timeout

2009-11-18T18:49:44Z

It seems that my call recording stops after 5 minutes. I do not have the TermCondMaxTime set, so I figured that the timeout would never happen. This is the event log for the media engine.

<pre>Nov 18 11:43:49.347(8) SMGR session 3 timed out: closing connection
Nov 18 11:43:49.488(4) SMGR cancel media on session 3 op 110</pre>
<pre>Can someone explain what is happening and why this keeps timing out on me?</pre>
<pre>Thanks!</pre>
<pre>Tim</pre>

RE: CUAE application installation

2009-11-18T07:43:30Z

Hello Rajesh and all,

As you got my requirement I posted in my first post.
Actually, for my above requirement is it necessary to have CUCM installed on m/c?. Actually, my client have CUAE installed on his machine.
As I said, I need Cisco Unified Communications Manager 6.0 SDK Version (Developement
version)— For deploying an IP Phone Services, adding device etc.
But, can the same things be achieved with CUAE, so there will not be CUCM on m/c.

Any help will be greately appreciated.
Please point me out if I am going wrong here.

Thanks and appreciate your response,
Hemant

RE: Incomplete Device List

2009-11-17T16:04:28Z

We are running version 2.4.3. Is there a fix/workaround available for that platform?

Thanks,

Shrenik

RE: Incomplete Device List

2009-11-17T04:13:47Z

Hi Umesh,

The hotfix is 2.5.1 SR2 - HF5.

Thanks
Nabhonil

RE: Incomplete Device List

2009-11-17T03:36:03Z

Hi David,

We are also facing similar issue with 2.5.1 SR2 version. Is this known bug in 2.5.1 SR2? What is the hotfix number for this so that we can open a case in developer services.

Regards,
Umesh

RE: Re: [Cuae-developers] New Message from UP Chaurasia in Cisco Unified Ap

2009-11-17T03:13:52Z

Hi Larry,

I am unable to see you reply. Can you please check again?

Thanks,
Umesh

RE: Incomplete Device List

2009-11-17T02:02:40Z

There is a known issue with identical symptoms fixed in the latest hotfix in the 2.5(1)SR2 train. Please open a case with Cisco Developer Services to obtain this hotfix.

Incomplete Device List

2009-11-16T21:42:09Z

I am trying to setup the DeviceListX sync on a CUAE server version 2.4.3 with a CUCM 6.1.3 cluster. The CUAE server seems to be getting information for 90 phones out of the 12000+ registered devices on the cluster (as reported by the mysql query on the device_info table). There are no errors reported on the CUAE server. I have also verified the SNMP community string on each of the CUCM nodes in the cluster. Is there anything else that I could be missing? Where else should I be looking for possible errors?

Thanks,

Shrenik

Re: [Cuae-developers] New Message from UP Chaurasia in Cisco Unified Applic

2009-11-16T14:39:49Z

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Cuae-developers@developer.cisco.com

MakeCall API return sucess even if DN doesn't exist

2009-11-16T13:03:11Z

Hi,

I tried MakeCall API with a valid phone DN(say 1001), now I logged-in as EM User in that phone. Phone DN changed to user DN (say 2001). Now I tried MakeCall with number 1001. It return as success. Is this the behaviour of MakeCall or I am doing something wrong.

Second thing Can I get the any event for ringing phone.

Thanks,
Umesh

RE: Having Multiple 'MakeCall' actions

2009-11-10T14:53:33Z

Thanks Chris and Shameer

I noticed that even when I was having multiple event handlers, only the default MakeCall_Complete and MakeCall_Failed event handlers are getting called

So Now I decided to have only one Event Handler for all MakeCall actions - all those action calls lead to same event handlers

RE: Sever configuration for CUAE

2009-11-10T10:45:09Z

Hi Neha,

Thanks for the reply. We are not deploying MCS in production system but customer always bother about the cost of the MCS server and that is a big issue.
As per our obervation it's run fine on other servers which has good standard configuration --Pentium-4 Dual Core,2 GB RAM
Regards,
Umesh

RE: Sever configuration for CUAE

2009-11-10T09:31:00Z

Hi Umesh,

Please see the following document for CUAE's hardware compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuae/2_5/english/compat/guide/hwcompat.html

These are the only servers we have thoroughly tested our software with, and we do recommend that you deploy CUAE on these servers.

Best of luck with your installation though. : )

Thanks,
Neha

Sever configuration for CUAE

2009-11-10T07:25:05Z

Hi,

Is it mandatory to deploy CUAE on MCS server for the production system? In our development and test environment it's working fine with P4 system with 2 GB RAM.

Regards,
Umesh

IVR development using CUAE

2009-11-10T07:17:48Z

Hi,

We are developing IVR using CUAE. There may be 200 simultaneous call with play, record and GatherDigit feature.
Please let me know either CUAE will be able to handle 200 simultaneous call load or not. My other option is move on to CVP.

Thanks in advance.

Regards,
Umesh

RE: Installer for the CUAE application

2009-11-10T04:45:24Z

CUAE keeps application related information in mce database. After deploying script using mce.exe update information into table. This is one way to update application parameters.

Regards,
Umesh

RE: CCAE v7 install with VMWare...

2009-11-10T00:17:43Z

Ah, that would be CUCM. And no, there is no way to modify it to not do the at platform checks.

Oh...sorry...the old Call Manager...