Etch

Recording on Hold Platform Exception Issue

2009-09-14T06:10:13Z

Hi,
we are developing a voice logging application using etch. we noticed some issues during hold scenario. When an incoming call is coming to the Monitored phone and the call being monitored using JTapiStartMonitoring on the Callactive event. It starts the Monitoring and the JTapi status is success.When the hold button is pressed , the call is going in to inactive state and CallInacive event triggerd.When resumes that call the call become active and CallActive event triggered.Then JTapiStartMonitoring called again.Then it shows the following Errors “ JTP Timed out while waiting for StartMonitoring response from stack” and “Call CtiPort1:1000068 encountered an error (PlatformException): <no description>”.Please find the attached logs. If anybody has some idea about this issue, please let us know how to sort it out. we are in real pressure to finish the project before the deadline.

13:15:42.968
V JTP Got 20(IncomingCall) message from v6.1.
13:15:42.968
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:15:42.968
V JTP Field: 6(DeviceType) = 6
13:15:42.968
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:15:42.968
V JTP Field: 41(To) = 1037
13:15:42.968
V JTP Field: 42(From) = 1039
13:15:42.968
V JTP Field: 43(OriginalTo) = 1037
13:15:42.968
V JTP Field: 53(CallControlCause) = NORMAL
13:15:42.968
V JTP Field: 66(JTapiCallId) = 9193/1
13:15:42.968
I JTP Added JTapi call
1000066<->GPycGbCfTxjdhZnV
13:15:42.984
I JTP Sending third-party IncomingCall for: 1000066
13:15:42.984
V JTP Got 99(Ringing) message from v6.1.
13:15:42.984
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:15:42.984
V JTP Field: 6(DeviceType) = 6
13:15:42.984
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:15:42.984
V JTP Field: 41(To) = 1037
13:15:42.984
V JTP Field: 42(From) = 1039
13:15:42.984
V JTP Field: 43(OriginalTo) = 1037
13:15:42.984
V JTP Field: 66(JTapiCallId) = 9193/1
13:15:46.718
V JTP Got 31(CallEstablished) message from v6.1.
13:15:46.718
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:15:46.718
V JTP Field: 6(DeviceType) = 6
13:15:46.718
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:15:46.718
V JTP Field: 41(To) = 1037
13:15:46.718
V JTP Field: 42(From) = 1039
13:15:46.718
V JTP Field: 43(OriginalTo) = 1037
13:15:46.718
V JTP Field: 46(Cause) = normal
13:15:46.718
V JTP Field: 53(CallControlCause) = NORMAL
13:15:46.718
V JTP Field: 66(JTapiCallId) = 9193/1
13:15:46.718
I JTP Sending CallActive for call: 1000066
13:15:46.750
V JTP Dir number: 2050
13:15:46.765
V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1,
2050
13:15:46.765
I JTP Added JTapi call 1000067<->1000067
13:15:46.765
V JTP Sent StartMonitoring. stackCallId:1000067,
monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050,
monTargetDeviceName:SEP001CC0314499, monTargetTo:1037,
monTargetCallId:GPycGbCfTxjdhZnV
13:15:46.765
V JTP StartMonitoring request sent, waiting for response from
stack...CallId:1000067, ListenerDeviceNameCtiPort1
13:15:46.781
V JTP Got 35(InitiatedCall) message from v6.1.
13:15:46.781
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.781
V JTP Field: 6(DeviceType) = 6
13:15:46.781
V JTP Field: 40(CallId) = 1000067
13:15:46.781
V JTP Field: 42(From) = 2050
13:15:46.781
V JTP Field: 53(CallControlCause) = NORMAL
13:15:46.781
V JTP Field: 66(JTapiCallId) = 9194/1
13:15:46.781
V JTP PropOnCallInitiated - entry StackCallId 1000067 : DevName
CtiPort1
13:15:46.781
I JTP Sending third-party CallInitiated for:
1000067
13:15:46.796
V JTP Got 31(CallEstablished) message from v6.1.
13:15:46.796
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.796
V JTP Field: 6(DeviceType) = 6
13:15:46.796
V JTP Field: 40(CallId) = 1000067
13:15:46.796
V JTP Field: 41(To) = 1037
13:15:46.796
V JTP Field: 42(From) = 2050
13:15:46.796
V JTP Field: 43(OriginalTo) = 1037
13:15:46.796
V JTP Field: 46(Cause) = normal
13:15:46.796
V JTP Field: 53(CallControlCause) = NORMAL
13:15:46.796
V JTP Field: 66(JTapiCallId) = 9194/1
13:15:46.796
I JTP Sending third-party Non Triggering CallEstablished for:
1000067
13:15:46.796
I JTP Sending third-party CallEstablished for:
1000067
13:15:46.796
V JTP Got 56(SilentMonInitiated) message from v6.1.
13:15:46.796
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.796
V JTP Field: 40(CallId) = 1000067
13:15:46.796
V JTP Field: 63(ResultCode) = 0
13:15:46.796
V JTP Received SilentMonInitiated message from JTAPI
service
13:15:46.796
V JTP Received OnSilentMonInitiated message from JTAPI
proxy
13:15:46.796
V JTP Updating transaction results1000067
13:15:46.812
V JTP Releasing lock on device CtiPort1
13:15:46.812
V JTP Got 33(MakeCallAck) message from v6.1.
13:15:46.812
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.812
V JTP Got response to StartMonitoring message; released the lock:
CallId:1000067
13:15:46.812
V JTP Field: 40(CallId) = 1000067
13:15:46.812
V JTP Got 45(Answered) message from v6.1.
13:15:46.812
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.812
V JTP Field: 6(DeviceType) = 6
13:15:46.812
I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not
handled
13:15:46.812
I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not
handled
13:15:46.812
V JTP Field: 40(CallId) = 1000067
13:15:46.812
V JTP Field: 41(To) = 1037
13:15:46.812
V JTP Field: 42(From) = 2050
13:15:46.812
V JTP Field: 43(OriginalTo) = 1037
13:15:46.828
V JTP Field: 66(JTapiCallId) = 9194/1
13:15:46.828
I JTP Sending CallActive for call: 1000067
13:16:07.156
V JTP Got 34(CallHeld) message from v6.1.
13:16:07.156
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:16:07.156
V JTP Field: 6(DeviceType) = 6
13:16:07.156
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:16:07.156
V JTP Field: 41(To) = 1037
13:16:07.156
V JTP Field: 42(From) = 1039
13:16:07.156
V JTP Field: 43(OriginalTo) = 1037
13:16:07.156
V JTP Field: 66(JTapiCallId) = 9193/1
13:16:07.156
I JTP Sending CallInactive (InUse = False) for call:
1000066
13:16:07.171
V JTP Got 98(MediaEstablished) message from v6.1.
13:16:07.171
V JTP Field: 5(DeviceName) = CtiPort1
13:16:07.171
V JTP Field: 6(DeviceType) = 6
13:16:07.171
V JTP Field: 21(TxIP) =
13:16:07.171
V JTP Field: 22(TxPort) = 0
13:16:07.171
V JTP Field: 25(Codec) = 0
13:16:07.171
V JTP Field: 26(Framesize) = 0
13:16:07.171
V JTP Field: 40(CallId) = 1000067
13:16:07.171
V JTP Field: 41(To) = 1037
13:16:07.171
V JTP Field: 42(From) = 2050
13:16:07.171
V JTP Field: 43(OriginalTo) = 1037
13:16:07.171
V JTP Field: 66(JTapiCallId) = 9194/1
13:16:16.968
V JTP Got 31(CallEstablished) message from v6.1.
13:16:16.968
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:16:16.968
V JTP Field: 6(DeviceType) = 6
13:16:16.968
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:16:16.968
V JTP Field: 41(To) = 1037
13:16:16.968
V JTP Field: 42(From) = 1039
13:16:16.968
V JTP Field: 43(OriginalTo) = 1037
13:16:16.968
V JTP Field: 46(Cause) = normal
13:16:16.968
V JTP Field: 53(CallControlCause) = UNHOLD
13:16:16.968
V JTP Field: 66(JTapiCallId) = 9193/1
13:16:16.968
I JTP Sending CallActive for call: 1000066
13:16:17.000
V JTP Dir number: 2050
13:16:17.000
V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1,
2050
13:16:17.000
I JTP Added JTapi call 1000068<->1000068
13:16:17.000
V JTP Sent StartMonitoring. stackCallId:1000068,
monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050,
monTargetDeviceName:SEP001CC0314499, monTargetTo:1037,
monTargetCallId:GPycGbCfTxjdhZnV
13:16:17.000
V JTP StartMonitoring request sent, waiting for response from
stack...CallId:1000068, ListenerDeviceNameCtiPort1
13:16:22.000
E JTP Timed out while waiting for StartMonitoring response from
stack.
13:16:22.015
V JTP Got 0(Error) message from v6.1.
13:16:22.015
V JTP Field: 0(FailReason) = 16
13:16:22.015
V JTP Field: 5(DeviceName) = CtiPort1
13:16:22.015
V JTP Field: 7(MessageType) = 52
13:16:22.015
V JTP Field: 40(CallId) = 1000068
13:16:22.015
V JTP Updating transaction results1000068
13:16:22.031
V JTP Releasing lock on device CtiPort1
13:16:22.031
E JTP Call CtiPort1:1000068 encountered an error (PlatformException): <no
description>
13:16:29.000
V JTP Got 25(Hangup) message from v6.1.
13:16:29.000
V JTP Field: 5(DeviceName) = CtiPort1
13:16:29.000
V JTP Field: 6(DeviceType) = 6
13:16:29.000
V JTP Field: 40(CallId) = 1000067
13:16:29.000
V JTP Field: 41(To) = 1037
13:16:29.000
V JTP Field: 42(From) = 2050
13:16:29.000
V JTP Field: 43(OriginalTo) = 1037
13:16:29.000
V JTP Field: 46(Cause) = RESOURCES_NOT_AVAILABLE
13:16:29.000
V JTP Field: 53(CallControlCause) =
RESOURCES_NOT_AVAILABLE
13:16:29.000
V JTP Field: 66(JTapiCallId) = 9194/1
13:16:29.000
V JTP About to remove call: 1000067
13:16:29.000
I JTP Sending third-party HangupCall for '1000067'
(cause=RESOURCES_NOT_AVAILABLE)
13:16:29.015
V JTP Removing call and informing app(s) : 1000067
13:16:29.015
I JTP Sending third-party Hangup for '1000067' (cause=RESOURCES_NOT_AVAILABLE)
(ccCause=RESOURCES_NOT_AVAILABLE)
13:16:29.015
I JTP Metreos.Providers.JTapi.JTapiHangup event was not
handled
13:16:46.953
V JTP Got 25(Hangup) message from v6.1.
13:16:46.953
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:16:46.953
V JTP Field: 6(DeviceType) = 6
13:16:46.953
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:16:46.953
V JTP Field: 41(To) = 1037
13:16:46.953
V JTP Field: 42(From) = 1039
13:16:46.968
V JTP Field: 43(OriginalTo) = 1037
13:16:46.968
V JTP Field: 46(Cause) = NORMAL
13:16:46.968
V JTP Field: 53(CallControlCause) = NORMAL
13:16:46.968
V JTP Field: 66(JTapiCallId) = 9193/1
13:16:46.968
V JTP About to remove call: 1000066
13:16:46.968
I JTP Sending third-party HangupCall for '1000066' (cause=NORMAL)

13:16:46.968
V JTP Removing call and informing app(s) : 1000066

Thanks and Regards
Abdul Rasheed

RE: [Etch] onMakeCallComplete

2009-09-09T05:29:23Z

Hi Steven,

Can you write in little bit more details on the issue that you are facing with OnMakeCallComplete.

Thanks
Nabhonil

RE: Console application to Windows Services

2009-09-09T05:26:16Z

Hi Abdul,

As I understand you have a working C# etch Console Application, basically a exe which is running properly. To convert that into windows service, what you can do is use normal windows SC (Service Controller) command to create a windows service for that exe. You can google to find ways how to use windows service controller command to create a windows service. However your application should enough logic to take care that the exe will be running all the time when it becomes a windows service and service is in started condition.

Other option is to create a visual studio project for windows service in C# and then you follow the steps for creating the etch based application in C#. And move the main file C# code in visual studion C# project main file. I haven't tried this but looks to me that it can be possible.

Thanks
Nabhonil.

Console application to Windows Services

2009-09-07T17:11:04Z

Hi,
We are developing an etch based(C#) application for call monitoring.The default project type for etch based(c#) applicaion is console based.we are planning to deploy it as a windows service. So please help us to make it as a windows service.

Thanks and Regards
Abdul Rasheed

[Etch] onMakeCallComplete

2009-09-05T00:07:33Z

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RE: Platform Exception on JtapiStartMonitoring

2009-08-24T03:32:11Z

Great to hear that Abdul.

Thanks for the info.

Regards
Piyush

RE: Platform Exception on JtapiStartMonitoring

2009-08-22T10:29:11Z

Hi Piyush,

The issue is solved. we were using IP communicator softphone for our
testing. The version of IP communicator was 2.x and is very old, we
upgraded it to version 7.x and then it started working. Thanks a lot
for your valuable support.

THanks and Regards
Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-21T09:27:26Z

Hi Piyush,
Yes we already enabled the Built in bridge for the phone which we are monitoring. But no change, we are really confused now.( .

Regards
Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-21T07:50:36Z

Hi Abdul

Have you enabled the 'Built In Bridge' on the phone you want to monitor ? You have to change it's state from 'Default' to On.

Sadly, the logs turned out inconclusive.

Can you please try the application with the Built In Bridge set to on.Meanwhile I will try to reproduce the problem locally.

Thanks
Piyush

RE: Platform Exception on JtapiStartMonitoring

2009-08-21T06:01:14Z

Hi Piyush,

Our phone and CTI ports are in two seperate Monitored device pools . Both of them showing status Enabled Running. I think CTI port is not being used for making calls. i am not sure what exactly you mean?

Following are the logs which you have requested .

INFO   | jvm 1    | 2009/08/21 11:11:33 | com.cisco.jtapi.PlatformExceptionImpl: Monitor request failed with cause:com.cisco.cti.client.CCNException
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at com.cisco.jtapi.CallImpl.startMonitor(CTQF)
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at metreos.jtapi.apiAdapterLayer.VerDevice.startMonitoring(Unknown Source)
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at metreos.service.jtapi.Device.startMonitoring(Unknown Source)
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at metreos.service.jtapi.JTapiServer.startMonitoring(Unknown Source)
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at metreos.service.jtapi.JTapiServer.doReceived(Unknown Source)
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at metreos.service.jtapi.JTapiServer$3.doit(Unknown Source)
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at metreos.util.TodoManager.run(TodoManager.java:93)
INFO   | jvm 1    | 2009/08/21 11:11:33 |     at java.lang.Thread.run(Unknown Source)

Thanks and Regards
Abdul Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-21T05:34:12Z

Hi Abdul

Thanks for sharing the logs. Looks like
there was some exception at the underlying JTAPI level while trying to
start monitoring the call.
I need one more log file from you.

Can you please share this log file : "C:\Program Files\Cisco Systems\Unified Application Environment\Framework\1.0\wrapper.log".
In that file we will have to look for an exception trace.

That should help us nail down the exact problem.

Are both your phone and CTI port in the monitored device pool ?

Will it possible for you to try this application by using a Route Point instead of a CTI port ?
If you are making a call from your CTI port and then using the same to monitor, I don't think that will be possible in which case you would have to use a route point.

Thanks
Piyush

RE: Platform Exception on JtapiStartMonitoring

2009-08-20T10:42:32Z

Dear Piyush,

Thanks for your reply.

Please find the following information.
CUCM Version: 6.1
The Exception is “2009:08:20::15:01:16.015: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: sending message: Error{ FailReason = (i) PlatformException, MessageType = (i) StartMonitoring, CallId = (s) 1000113, DeviceName = (s) CtiPort1 }”
The Phone has an application user and is added in the monitored device pool of CUAE and status is Enabled Running.
Did you mention about the username and password of server.registerApplication ?We gave as server.registerApplication("EtchSample", "Default", "administrator", "<password>");
The applications is connected to the cuae server and when an incoming call comes it triggers.In the csllActive event JTapiStartmonitoring called.After that platform Exception Comes.

By Application user , do you mean that a user in CUAE or in CUCM. ? Right now we put the CUAE administrator in our code as mentioned above.

JTAPI service logs(in verbose mode) Is attached below

2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 5 call events
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallActiveEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: CallActiveEv, cause = NEW_CALL, metaCode = CALL_STARTING, callId = 8155/1, callState = active
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: # AM::addCallMonitor - Add CM - CallId: 8155/1 size: 0
2009:08:20::15:01:12.812: Info: metreos.service.jtapi.CallMonitorMap@18f5824: CMMap::add - Adding CallMonitor CID lFZvvZdFJlJ9PkdM | Size 0
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: added call INACTIVE/IDLE lFZvvZdFJlJ9PkdM 8155/1
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnCreatedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnCreatedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnInProgressEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnInProgressEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnOfferedEv
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnOfferedEv
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnOfferedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8155/1, callState = active, conn.getAddress = 1037, conn.getCallControlState = OFFERED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = INPROGRESS, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: xsetupAddrs connAddr=1037, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=1039, c=1039, cCur=1039, cMod=1039), redir (evLast=null, cLast=null)
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from INACTIVE to OFFERED
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: IncomingCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, CallControlCause = (s) NORMAL, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 }
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnCreatedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: ConnCreatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = IDLE, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = IDLE
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnCreatedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 5 call events
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 2 call events
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnConnectedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: ConnConnectedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = CONNECTED
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnConnectedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnEstablishedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = CONNECTED
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring CallCtlConnEstablishedEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 2 call events
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 5 call events
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnAlertingEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnAlertingEv
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnAlertingEv
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnAlertingEv
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnAlertingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1037, conn.getCallControlState = ALERTING, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = ALERTING, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: xsetupAddrs connAddr=1037, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=1039, c=1039, cCur=1039, cMod=1039), redir (evLast=null, cLast=null)
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from OFFERED to ALERTING
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnCreatedEv SEP001CC0314499
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnCreatedEv SEP001CC0314499
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnRingingEv SEP001CC0314499
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnRingingEv SEP001CC0314499
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlTermConnRingingEvImpl SEP001CC0314499
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlTermConnRingingEvImpl SEP001CC0314499
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlTermConnRingingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, termConn.getCallControlState = RINGING, termConn.getState = RINGING, termConn.getTerminal = SEP001CC0314499, conn.getAddress = 1037, conn.getCallControlState = ALERTING, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = ALERTING, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: no dtmf detection, media not available
2009:08:20::15:01:12.812: Info: mon-dev( SEP001CC0314499 ): addCallMonitor, connId=19449653, monitor=offered call ALERTING/IDLE lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499, oldMonitor=null, active=true
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: termConnState changed from IDLE to RINGING
2009:08:20::15:01:12.812: Info: offered call ALERTING/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: RingingCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 }
2009:08:20::15:01:12.812: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 5 call events
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 4 call events
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnConnectedEv
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnConnectedEv
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnEstablishedEv
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnEstablishedEv
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, conn.getAddress = 1037, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: xsetupAddrs connAddr=1037, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=1039, c=1039, cCur=1039, cMod=1039), redir (evLast=null, cLast=null)
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from ALERTING to ESTABLISHED
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnActiveEv SEP001CC0314499
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnActiveEv SEP001CC0314499
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlTermConnTalkingEv SEP001CC0314499
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlTermConnTalkingEv SEP001CC0314499
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlTermConnTalkingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8155/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = SEP001CC0314499, conn.getAddress = 1037, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: no dtmf detection, media not available
2009:08:20::15:01:15.937: Info: mon-dev( SEP001CC0314499 ): addCallMonitor, connId=19449653, monitor=offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499, oldMonitor=offered call ESTABLISHED/RINGING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499, active=true
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: termConnState changed from RINGING to TALKING
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: EstablishedCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, Cause = (s) normal, CallControlCause = (s) NORMAL, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 }
2009:08:20::15:01:15.937: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 4 call events
2009:08:20::15:01:15.937: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPInputStartedEv
2009:08:20::15:01:15.937: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CiscoRTPInputStartedEv, cause = NORMAL, metaCode = UNKNOWN, terminal = SEP001CC0314499, localAddress = 192.168.0.24, localPort = 24610, payloadType = 4, packetSize = 20, hasLogicalChannel = false
2009:08:20::15:01:15.953: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPOutputStartedEv
2009:08:20::15:01:15.953: Info: offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CiscoRTPOutputStartedEv, cause = NORMAL, metaCode = UNKNOWN, terminal = SEP001CC0314499, remoteAddress = 192.168.0.102, remotePort = 24608, payloadType = 4, packetSize = 20, hasLogicalChannel = false, silent = false
2009:08:20::15:01:15.984: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: received message: StartMonitoring{ DeviceName = (s) CtiPort1, RxIP = (s) 192.168.0.102, RxPort = (i) 8740, CallId = (s) 1000113, To = (s) 1037, From = (s) 2050, MonTargetDeviceName = (s) SEP001CC0314499, PlayToneMode = (i) 0, MonTargetCallId = (s) lFZvvZdFJlJ9PkdM }
2009:08:20::15:01:15.984: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: StartMonitoring Monitor Initiator device = CtiPort1
2009:08:20::15:01:15.984: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: StartMonitoring Monitor Target device = mon-dev( SEP001CC0314499 )
2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): Start monitoring: Initiator Device: CtiPort1 Target Device: SEP001CC0314499
2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): Got Target terminal : SEP001CC0314499
2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): No. of connections : 1
2009:08:20::15:01:15.984: Info: mon-dev( CtiPort1 ): StartMonitoring: Found Call 8155/1 on SEP001CC0314499
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 7 call events
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallActiveEv
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: CallActiveEv, cause = NEW_CALL, metaCode = CALL_STARTING, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: # AM::addCallMonitor - Add CM - CallId: 8156/1 size: 1
2009:08:20::15:01:16.000: Info: metreos.service.jtapi.CallMonitorMap@18f5824: CMMap::add - Adding CallMonitor CID 8lY3t7HbL6ypVZ2Q | Size 1
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: added call INACTIVE/IDLE 8lY3t7HbL6ypVZ2Q 8156/1
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering ConnCreatedEv
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring ConnCreatedEv
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering ConnConnectedEv
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring ConnConnectedEv
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnInitiatedEv
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnInitiatedEv
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnInitiatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: xsetupAddrs connAddr=2050, called (ev=null, c=null, cCur=null, cMod=null), calling (ev=2050, c=2050, cCur=2050, cMod=2050), redir (evLast=null, cLast=null)
2009:08:20::15:01:16.000: Info: metreos.service.jtapi.CallMonitorMap@18f5824: rename 8lY3t7HbL6ypVZ2Q -> 1000113
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: setRTPIpPort to /192.168.0.102/8740, callSetRTPParams true, fake false
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: setRTPParams but no handle or no media:
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallActiveEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(101)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnCreatedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(106)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnConnectedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(105)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnInitiatedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = SNAPSHOT, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(208)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnCreatedEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(116)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnActiveEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(115)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlTermConnTalkingEv, cause = SNAPSHOT, metaCode = SNAPSHOT, callId = 8156/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = CtiPort1, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = SNAPSHOT, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(219)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from INACTIVE to INITIATED
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering TermConnCreatedEv CtiPort1
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring TermConnCreatedEv CtiPort1
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering TermConnActiveEv CtiPort1
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring TermConnActiveEv CtiPort1
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlTermConnTalkingEv CtiPort1
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlTermConnTalkingEv CtiPort1
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlTermConnTalkingEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = CtiPort1, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: no dtmf detection, media not available
2009:08:20::15:01:16.000: Info: mon-dev( CtiPort1 ): addCallMonitor, connId=19449654, monitor=initiated call INITIATED/IDLE 1000113 8156/1 2050 CtiPort1, oldMonitor=null, active=true
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: termConnState changed from IDLE to TALKING
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: sending message: InitiatedCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) CtiPort1, CallControlCause = (s) NORMAL, CallId = (s) 1000113, From = (s) 2050, *unknownMessageField=66* = (s) 8156/1 }
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 7 call events
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallActiveEv, cause = NEW_CALL, metaCode = CALL_STARTING, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(101)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnCreatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(106)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnConnectedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(105)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnInitiatedEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(208)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnCreatedEv, cause = 0, metaCode = CALL_STARTING, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(116)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== TermConnActiveEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(115)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlTermConnTalkingEv, cause = NORMAL, metaCode = CALL_STARTING, callId = 8156/1, callState = active, termConn.getCallControlState = TALKING, termConn.getState = ACTIVE, termConn.getTerminal = CtiPort1, conn.getAddress = 2050, conn.getCallControlState = INITIATED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(219)
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 1 call events
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnDialingEv
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnDialingEv
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnDialingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = DIALING, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: xsetupAddrs connAddr=2050, called (ev=null, c=null, cCur=null, cMod=null), calling (ev=2050, c=2050, cCur=2050, cMod=2050), redir (evLast=null, cLast=null)
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from INITIATED to DIALING
2009:08:20::15:01:16.000: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 1 call events
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnDialingEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = DIALING, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = null, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.000: Info: initiated call DIALING/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(204)
2009:08:20::15:01:16.015: Info: mon-dev( CtiPort1 ): Failed to start monitoring on terminal : SEP001CC0314499
2009:08:20::15:01:16.015: Info: JTapiServer @ IpcConnection@127.0.0.1:1145: sending message: Error{ FailReason = (i) PlatformException, MessageType = (i) StartMonitoring, CallId = (s) 1000113, DeviceName = (s) CtiPort1 }
2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 1 call events
2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnEstablishedEv
2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnEstablishedEv
2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: xsetupAddrs connAddr=2050, called (ev=1037, c=1037, cCur=1037, cMod=1037), calling (ev=2050, c=2050, cCur=2050, cMod=2050), redir (evLast=null, cLast=null)
2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from DIALING to ESTABLISHED
2009:08:20::15:01:16.015: Info: initiated call ESTABLISHED/TALKING 1000113 8156/1 2050 CtiPort1: sending message: EstablishedCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) CtiPort1, Cause = (s) normal, CallControlCause = (s) NORMAL, CallId = (s) 1000113, From = (s) 2050, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8156/1 }
2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 1 call events
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnEstablishedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = ESTABLISHED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = CONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = null, lastRedirectedAddress = null
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== address 2050 NOT alerting
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(206)
2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering 2 call events
2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering ConnFailedEv
2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: ignoring ConnFailedEv
2009:08:20::15:01:16.015: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: delivering CallCtlConnFailedEv
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: delivering CallCtlConnFailedEv
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: CallCtlConnFailedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = FAILED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = FAILED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = CtiPort1, lastRedirectedAddress = null
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ---- callCtlConnFailed: Changin state to Disconnected
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: connState changed from ESTABLISHED to DISCONNECTED
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: Sending Hangup Call from jtapi service
2009:08:20::15:01:16.015: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: sending message: HangupCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) CtiPort1, Cause = (s) NORMAL, CallControlCause = (s) NORMAL, CallId = (s) 1000113, From = (s) 2050, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8156/1 }
2009:08:20::15:01:16.031: Info: address( 2050@CtiPort1 ) [metreos.service.jtapi.AddressMonitor@14b5f4a]: done delivering 2 call events
2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== ConnFailedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active
2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(108)
2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: ===== CallCtlConnFailedEv, cause = NORMAL, metaCode = CALL_PROGRESS, callId = 8156/1, callState = active, conn.getAddress = 2050, conn.getCallControlState = FAILED, conn.getConnectionID = 19449654/1, conn.getReason = DIRECTCALL, conn.getState = FAILED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 2050, callingTerminal = CtiPort1, lastRedirectedAddress = null
2009:08:20::15:01:16.031: Info: initiated call DISCONNECTED/TALKING 1000113 8156/1 2050 CtiPort1: -C- callChangedEvent: Received Event: <- *unknownTermEv*(207)
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 2 call events
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnDisconnectedEv
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: ConnDisconnectedEv, cause = NORMAL, metaCode = CALL_REMOVING_PARTY, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnDisconnectedEv
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnDisconnectedEv
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: *** ignoring event about address: CallCtlConnDisconnectedEv, cause = NORMAL, metaCode = CALL_REMOVING_PARTY, callId = 8155/1, callState = active, conn.getAddress = 1039, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 0/0, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring CallCtlConnDisconnectedEv
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 2 call events
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 5 call events
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering TermConnDroppedEv SEP001CC0314499
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring TermConnDroppedEv SEP001CC0314499
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlTermConnDroppedEv SEP001CC0314499
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlTermConnDroppedEv SEP001CC0314499
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlTermConnDroppedEv, cause = NORMAL, metaCode = CALL_ENDING, callId = 8155/1, callState = invalid, termConn.getCallControlState = DROPPED, termConn.getState = DROPPED, termConn.getTerminal = SEP001CC0314499, conn.getAddress = 1037, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: # CM::callCtlTermConnDropped - About to remove CM
2009:08:20::15:01:20.875: Info: mon-dev( SEP001CC0314499 ): removeCallMonitor, connId=19449653, monitor=offered call ESTABLISHED/TALKING lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: termConnState changed from TALKING to DROPPED
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: Sending Hangup Call from jtapi service
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: sending message: HangupCall{ DeviceType = (i) MonitoredDevice, DeviceName = (s) SEP001CC0314499, Cause = (s) NORMAL, CallControlCause = (s) NORMAL, CallId = (s) lFZvvZdFJlJ9PkdM, From = (s) 1039, To = (s) 1037, OriginalTo = (s) 1037, *unknownMessageField=66* = (s) 8155/1 }
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering ConnDisconnectedEv
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: ignoring ConnDisconnectedEv
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallCtlConnDisconnectedEv
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: delivering CallCtlConnDisconnectedEv
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: CallCtlConnDisconnectedEv, cause = NORMAL, metaCode = CALL_ENDING, callId = 8155/1, callState = invalid, conn.getAddress = 1037, conn.getCallControlState = DISCONNECTED, conn.getConnectionID = 19449653/1, conn.getReason = DIRECTCALL, conn.getState = DISCONNECTED, callControlCause = NORMAL, calledAddress = 1037, callingAddress = 1039, callingTerminal = SEP0090F51F55E1, lastRedirectedAddress = null

2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: connState changed from ESTABLISHED to DISCONNECTED
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallInvalidEv
2009:08:20::15:01:20.875: Info: offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499: cleanup
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 5 call events
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering 1 call events
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: delivering CallObservationEndedEv
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: # AM::removeCallMonitor - Removed CM CallId: 8155/1 size: 2
2009:08:20::15:01:20.875: Info: (P1-192.168.0.117) EventThread: {8155/1=offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499}
2009:08:20::15:01:20.875: Info: metreos.service.jtapi.CallMonitorMap@18f5824: # CMMap::remove - Removing CallMonitor CID lFZvvZdFJlJ9PkdM | Size 2
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: removed call offered call DISCONNECTED/DROPPED lFZvvZdFJlJ9PkdM 8155/1 1037 SEP001CC0314499
2009:08:20::15:01:20.875: Info: address( 1037@SEP001CC0314499 ) [metreos.service.jtapi.AddressMonitor@f18e8e]: done delivering 1 call events
2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPInputStoppedEv
2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): *** ignored CiscoRTPInputStoppedEv
2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): -T- Device::terminalChangedEvent: Received Event: <- CiscoRTPOutputStoppedEv
2009:08:20::15:01:20.890: Info: mon-dev( SEP001CC0314499 ): *** ignored CiscoRTPOutputStoppedEv

Thanks and Regards
Rasheed

RE: Platform Exception on JtapiStartMonitoring

2009-08-20T04:35:48Z

Hi Abdul

Can you share the JTAPI service logs(in verbose mode) as well please.
Which CUCM version are you using?
You will probably have an exception 'com.cisco.jtapi.PlatformExceptionImpl' in those logs. Will need to have a look at those logs.
This exception generally occurs when your JTAPI Provider can't connect to the CUCM JTAPI service

Just check the following as well :

a. Your phone has an application user(in CUCM)
b. The username and password in your code are correct and same as those of the 'Application User'

Please share the JTAPI service logs as well.

Thanks
Piyush

Platform Exception on JtapiStartMonitoring

2009-08-19T17:07:43Z

Hi,
we are developing an etch based voice recording application which will do JTAPIStartMonitoring for recording a monitored extension. we are getting platform exception while we try to do the JTAPI start Monitoring API. I wonder if some settings need to be done additionally in CUAE and CUCM. It seems that our CTI port got initiated with the JTAPI call , but after that platform excdption is raised. ( E JTP Call CtiPort2:1000082 encountered an error (PlatformException): <no description>) . please find the logs attached as below for further analysis.

21:50:04.968 V JTP Got 20(IncomingCall) message from v6.1.
21:50:04.968 V JTP Field: 5(DeviceName) = SEP001CC0314499
21:50:04.968 V JTP Field: 6(DeviceType) = 6
21:50:04.968 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh
21:50:04.984 V JTP Field: 41(To) = 1037
21:50:04.984 V JTP Field: 42(From) = 1038
21:50:04.984 V JTP Field: 43(OriginalTo) = 1037
21:50:04.984 V JTP Field: 53(CallControlCause) = NORMAL
21:50:04.984 V JTP Field: 66(JTapiCallId) = 8122/1
21:50:04.984 I JTP Added JTapi call 1000081<->rWS8YgxrRPv9lNJh
21:50:04.984 I JTP Sending third-party IncomingCall for: 1000081
21:50:04.984 V JTP Got 99(Ringing) message from v6.1.
21:50:04.984 V JTP Field: 5(DeviceName) = SEP001CC0314499
21:50:04.984 V JTP Field: 6(DeviceType) = 6
21:50:04.984 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh
21:50:04.984 V JTP Field: 41(To) = 1037
21:50:04.984 V JTP Field: 42(From) = 1038
21:50:04.984 V JTP Field: 43(OriginalTo) = 1037
21:50:04.984 V JTP Field: 66(JTapiCallId) = 8122/1
21:50:06.843 V JTP Got 31(CallEstablished) message from v6.1.
21:50:06.843 V JTP Field: 5(DeviceName) = SEP001CC0314499
21:50:06.843 V JTP Field: 6(DeviceType) = 6
21:50:06.843 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh
21:50:06.843 V JTP Field: 41(To) = 1037
21:50:06.843 V JTP Field: 42(From) = 1038
21:50:06.843 V JTP Field: 43(OriginalTo) = 1037
21:50:06.843 V JTP Field: 46(Cause) = normal
21:50:06.843 V JTP Field: 53(CallControlCause) = NORMAL
21:50:06.843 V JTP Field: 66(JTapiCallId) = 8122/1
21:50:06.843 I JTP Sending CallActive for call: 1000081
21:50:06.890 V JTP Dir number: 2051
21:50:06.890 V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort2, 2051
21:50:06.890 I JTP Added JTapi call 1000082<->1000082
21:50:06.890 V JTP Sent StartMonitoring. stackCallId:1000082, monInitiatorDeviceName:CtiPort2, monInitiatorFrom:2051, monTargetDeviceName:SEP001CC0314499, monTargetTo:1037, monTargetCallId:rWS8YgxrRPv9lNJh
21:50:06.890 V JTP StartMonitoring request sent, waiting for response from stack...CallId:1000082, ListenerDeviceNameCtiPort2
21:50:06.937 V JTP Got 35(InitiatedCall) message from v6.1.
21:50:06.937 V JTP Field: 5(DeviceName) = CtiPort2
21:50:06.937 V JTP Field: 6(DeviceType) = 6
21:50:06.937 V JTP Field: 40(CallId) = 1000082
21:50:06.937 V JTP Field: 42(From) = 2051
21:50:06.937 V JTP Field: 53(CallControlCause) = NORMAL
21:50:06.937 V JTP Field: 66(JTapiCallId) = 8123/1
21:50:06.937 V JTP PropOnCallInitiated - entry StackCallId 1000082 : DevName CtiPort2
21:50:06.937 I JTP Sending third-party CallInitiated for: 1000082
21:50:06.937 V JTP Got 0(Error) message from v6.1.
21:50:06.937 V JTP Field: 0(FailReason) = 16
21:50:06.937 V JTP Field: 5(DeviceName) = CtiPort2
21:50:06.937 V JTP Field: 7(MessageType) = 52
21:50:06.937 V JTP Field: 40(CallId) = 1000082
21:50:06.937 V JTP Updating transaction results1000082
21:50:06.953 V JTP Releasing lock on device CtiPort2
21:50:06.953 V JTP Got response to StartMonitoring message; released the lock: CallId:1000082
21:50:06.953 E JTP Call CtiPort2:1000082 encountered an error (PlatformException): <no description>
21:50:06.953 V JTP Got 31(CallEstablished) message from v6.1.
21:50:06.953 V JTP Field: 5(DeviceName) = CtiPort2
21:50:06.953 V JTP Field: 6(DeviceType) = 6
21:50:06.953 V JTP Field: 40(CallId) = 1000082
21:50:06.953 V JTP Field: 41(To) = 1037
21:50:06.953 V JTP Field: 42(From) = 2051
21:50:06.953 V JTP Field: 43(OriginalTo) = 1037
21:50:06.953 V JTP Field: 46(Cause) = normal
21:50:06.953 V JTP Field: 53(CallControlCause) = NORMAL
21:50:06.968 V JTP Field: 66(JTapiCallId) = 8123/1
21:50:06.968 V JTP Got 25(Hangup) message from v6.1.
21:50:06.968 V JTP Field: 5(DeviceName) = CtiPort2
21:50:06.968 V JTP Field: 6(DeviceType) = 6
21:50:06.968 V JTP Field: 40(CallId) = 1000082
21:50:06.968 V JTP Field: 41(To) = 1037
21:50:06.968 V JTP Field: 42(From) = 2051
21:50:06.968 V JTP Field: 43(OriginalTo) = 1037
21:50:06.968 V JTP Field: 46(Cause) = NORMAL
21:50:06.968 V JTP Field: 53(CallControlCause) = NORMAL
21:50:06.968 V JTP Field: 66(JTapiCallId) = 8123/1
21:50:06.968 V JTP Could not find callInfo for stackCallId 1000082; CallControlCause NORMAL
21:50:06.968 I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not handled
21:51:02.875 I CDL Device list cache refresh starting.
21:51:09.671 I CDL Device list cache refresh complete.
21:51:42.109 V JTP Got 25(Hangup) message from v6.1.
21:51:42.109 V JTP Field: 5(DeviceName) = SEP001CC0314499
21:51:42.109 V JTP Field: 6(DeviceType) = 6
21:51:42.109 V JTP Field: 40(CallId) = rWS8YgxrRPv9lNJh
21:51:42.109 V JTP Field: 41(To) = 1037
21:51:42.109 V JTP Field: 42(From) = 1038
21:51:42.109 V JTP Field: 43(OriginalTo) = 1037
21:51:42.109 V JTP Field: 46(Cause) = NORMAL
21:51:42.109 V JTP Field: 53(CallControlCause) = NORMAL
21:51:42.109 V JTP Field: 66(JTapiCallId) = 8122/1
21:51:42.109 V JTP About to remove call: 1000081
21:51:42.109 I JTP Sending third-party HangupCall for '1000081' (cause=NORMAL)
21:51:42.109 V JTP Removing call and informing app(s) : 1000081
21:51:42.109 I JTP Sending third-party Hangup for '1000081' (cause=NORMAL) (ccCause=NORMAL)
21:51:42.125 I JTP Metreos.Providers.JTapi.JTapiHangupCall event was not handled
21:51:42.125 I JTP Metreos.Providers.JTapi.JTapiHangup event was not handled

Thanks and Regards
Abdul Rasheed.K.A

RE: Voice Recognition

2009-07-16T14:37:08Z

Hi Rakesh,

I have now contacted Nuance for a license so will hopfully get that soon and i should be on my way.

I'm sure i'll need your help again.

Many thanks

Jon

RE: Voice Recognition

2009-07-15T10:05:56Z

Hi Jon,

Forgive me for not being specific. When I asked about license, I was referring to OpenSpeechRecognizer license not the CUAE license. OpenSpeech license does not come with the CUAE install. You need to download and install Nuance OpenSpeechRecognizer and get the licenses from Nuance. Configure the license with the OpenSpeechrecognizer server. Then it will be good to use.

On the CUAE server, only the OpenSpeechRecognizer client is implemented which will connect to the OpenSpeechRecognizer server once it is installed and configured with proper license file.

Regards,
Rakesh.

RE: Voice Recognition

2009-07-15T09:50:03Z

Hi Rakesh,

Thanks for the ideas.

I am using the SDK version of the CUAE so assume the licensing is ok.

<h2>License Statistics</h2>
<table class="c-data-grid" border="0">
<thead>
<tr>
<th class="displayName t-first">Resource </th><th class="maxlictype">Max </th><th class="lictype">Licensed </th><th class="active">Active</th><th class="stats t-last">Stats</th>
</tr>
</thead>
<tbody>
<tr class="c-grid-row-odd t-first">
<td class="displayName">Application Sessions</td>
<td class="maxlictype">6</td>
<td class="lictype">6</td>
<td class="active">0</td>
<td class="stats">View Graphs</td>
</tr>
<tr class="c-grid-row-even">
<td class="displayName">Voice Ports</td>
<td class="maxlictype">6</td>
<td class="lictype">6</td>
<td class="active">0</td>
<td class="stats">View Graphs</td>
</tr>
<tr class="c-grid-row-odd">
<td class="displayName">RTP Ports</td>
<td class="maxlictype">6</td>
<td class="lictype">6</td>
<td class="active">0</td>
<td class="stats">View Graphs</td>
</tr>
<tr class="c-grid-row-even">
<td class="displayName">Enhanced RTP Ports</td>
<td class="maxlictype">0</td>
<td class="lictype">0</td>
<td class="active">0</td>
<td class="stats">View Graphs</td>
</tr>
<tr class="c-grid-row-odd">
<td class="displayName">Conference Ports</td>
<td class="maxlictype">6</td>
<td class="lictype">6</td>
<td class="active">0</td>
<td class="stats">View Graphs</td>
</tr>
<tr class="c-grid-row-even">
<td class="displayName">Speech Integration Ports</td>
<td class="maxlictype">6</td>
<td class="lictype">6</td>
<td class="active">0</td>
<td class="stats">View Graphs</td>
</tr>
<tr class="c-grid-row-odd t-last">
<td class="displayName">Text To Speech Ports</td>
<td class="maxlictype">1</td>
<td class="lictype">1</td>
<td class="active">0</td>
<td class="stats">View Graphs</td>
</tr>
</tbody>
</table>

I have run the test app and get the following output - so it looks like there is an error.

C:\Program Files\SpeechWorks\OpenSpeech Recognizer\bin>SWIrecTest.exe
Jul 15 10:44:51.500 |
---- B E G I N N I N G T E S T R U N ----

Jul 15 10:44:51.500 | SWIrecTest $Revision: 1.26 $

Jul 15 10:44:51.515 | Test Run Start:
Jul 15 10:44:53.31| 2704|||| ** WARNING **| -1| SWI_FAIL| non-error failure| Se
rverPool::ServerPool(int) | Resource Manager failed test allocation with rc=9
Press <esc> to view per-line statistics...
Starting Thread 0
Starting Thread 0
Jul 15 10:44:53.328 | <*0* Calling StartAudioWrite.>
Jul 15 10:44:53.328 | <*0* START LOOP 0>
Jul 15 10:44:53.328 | <*0* Calling SWIrecRecognizerCreate.>
Jul 15 10:44:53.32| 1448| 0||| ** WARNING **| -2| SWI_ERROR| recoverable error|
ProxyEntry::InstantiateRecognizerProxy | Unable to obtain any Recognizers from
any available servers.
Jul 15 10:44:53.32| 1448| 0||| ** WARNING **| -2| SWI_ERROR| recoverable error|
ProxyEntry::InstantiateRecognizerProxy | RID=?-?|SN=<not set>| Unable to obtain
any Recognizers from any available servers.
Jul 15 10:44:53.32| 1448| 0||| ** ERROR => SVC AFFECT **| -2| SWI_ERROR| recove
rable error| ProxyEntry::ActivateProxyEntry() |
Jul 15 10:44:53.32| 1448| 0||| ** WARNING **| -2| SWI_ERROR| recoverable error|
SWIrecAPI::establishServerSession() | RID=?-?|SN=n/s| Client is unable to conta
ct any servers.
Jul 15 10:44:53.328 | <*0* TESTERR SWIrecRecognizerCreate Failed with rc = 21>
Jul 15 10:44:53.906 | <*0* DONE Loops=1, Failures=1>
Jul 15 10:44:55.328 | <Calling SWIrecTerminate>
Jul 15 10:44:59.812 |
Test Run Stop: Jul 15 10:44:59.812 | -------------------------------------------
------
Jul 15 10:44:59.812 | NumThreads = 1
NumLoops=1
NumRecosPerLoop=1
Total Recognitions Attempted=1

Jul 15 10:44:59.812 | Thread 0) RecoCount-0, Failures-1

Do you have any ideas what i need to configure?

RE: Voice Recognition

2009-07-15T09:41:30Z

Hi Jon,

It's good that you have OpenSppechRecognizer already installed. Is the licensing part of the OpenSpeechRecognizer taken care of? If yes then start the OpenSpeechRecognizer server and try to run the file:

C:\Program Files\SpeechWorks\OpenSpeech Recognizer\bin\SWIrecTest.exe.

If this executes without giving any error, then the connection between the CUAE server and the OpenSpeechrecognizer server is working fine and the issue is being caused by some other component. Can you please run this exe and let me know the outcome?

Regards,
Rakesh.

RE: Voice Recognition

2009-07-15T08:51:15Z

Hi Rakesh,

Thank you for the help. I have the Open Speech Recognizer setup on the CUAE, as this is done as part of the install.

Any other ideas?

Jon

RE: Voice Recognition

2009-07-15T08:44:31Z

Hi Jonathan,

If you want to use the voice recoginition feature of CUAE then you need to download and install the Nuance Open Speech Recognizer(version 3.0). On the CUAE side, only the speech recognition client is implemented. The server needs to be installed and configured to be used with the CUAE.

Regards,
Rakesh.