RE: PrsenceMonitor Example

RE: H323/SIP link with ISR router

2010-02-22T11:21:00Z

Hi Umesh, Just a little doubt from my side: How will the call get connected to the CUAE if the CUCM is down? Regards, Rakesh.

RE: Sending FAC digits from app server

2010-02-05T17:18:56Z

Hi Umesh, Looks like the processing of the FAC is taking some time and meanwhile the CallControl actions are timing out. The solution could be to increase the Timeout property of the particular action. One more thing you might give a try. Change the [b]DTMF Reception[/b] field to [b]Kpml[/b] in the SIP provider settings on the cuaeadmin page, since you are using SIP for call routing. Also take a look on the page at : http://www.ciscosystems.ch/en/US/products/sw/voicesw/ps556/products_configuration_example09186a00807d11d4.shtml Regards, Rakesh.

RE: Back to previous XML message

2010-01-07T18:31:32Z

Hi Terng, For creating an application which will move back to an earlier text object, you' like to take a look at the document at http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/7_1_2/english/programming/guide/xsi712obj.html Look for Cuastom Softkeys. In the AddSoftKeyItem action's URL field, provide a value such as SoftKey:Exit. This will take you back to the earlier text object. Regards, Rakesh.

RE: Back to previous XML message

2010-01-07T17:40:54Z

Hi Terng, You can programmatically create a SoftKey item which can prompt the user to go back to the previous text. You can take some help from the link given below : http://developer.cisco.com/static/cuae/2.5/2.5.1SR1/Designer/Metreos.Native.CiscoIpPhone.AddSoftKeyItem.html Regards, Rakesh.

RE: jtapi callInitiated

2009-12-30T15:43:14Z

Hi Jolly, Sorry for the delayed response. It took some time to get the proper phone models. I tried this scenario with 7970 phones as well as 7960 phones. On 7970 phones this works fine because the phone is capable of handling two simultaneous commands. First is the dial command and the second is the xml (menu) object being sent to the phone. But the 7960 and the 7940 phones are not capable of executing these two commands simultaneously. You might have observed that just after the Exit key is pressed on the menu, the call is made. I was getting some issues running your application, so I created a small application to test this scenario. I am attaching the application named "CallInitiated_Menu" with this post. Kindly have a look into the app and let me know if this solution works for you. I have introduced a negligible sleep of 500 milliseconds before I send the menu object to the phone. This gives the phone a little time to dial the numbers before the menu item is pushed to the phone. I do not have a 7940 phone with me right now, so I could not run this on 7940. Can you please run it 0n 7940 and let me know the results? Regards, Rakesh

RE: Incoming HTTP request never hit my code

2009-12-09T14:11:20Z

Hi Terng, It would be more helpful if you coud provide us with the following information: 1. What version of Apache were you running when you faced these problems? 2. What version of Apache are you running now? (Which has resolved the issue) Thanks a lot for your concern. Regards, Rakesh.

RE: Incoming HTTP request never hit my code

2009-12-07T11:09:03Z

Hi Terng, Hope you are following the steps given at the below given link for pre-requisites. http://developer.cisco.com/web/cuae/wikidocs?src=/wiki/display/CUAE/Developer+Kit+Prerequisites#http://developer.cisco.com/wiki/display/CUAE/Developer%20Kit%20Prerequisites? Which version of CUAE are you running? In your last post, you said that you deleted some config value from the metreos-http.config file. Can you please tell me what value is that? Looks like something is going wrong while installation. The only thing which can be of concern is that the SDK installation is being done on a VM instance. Can you give it a try on a normal desktop? Meanwhile I will run it on a VM instance and see what do I find there. Regards, Rakesh.

RE: Media License Question

2009-12-07T10:51:55Z

Hi Bill, If the CUAE is making a call or receiving a call, in either case one RTP resource will be used for the media-streaming on the call. If the media-engine plays some audio to the call then one Voice Port will be used. The media-engine ports and the media-engine resources, which will be used, are counted on a per call basis. As per your plans for initial deployment, you will need a license which can cover the above given requirements for 10 concurrent calls. Please let me know if you need any assistance in acquiring the licenses. Regards, Rakesh

RE: Incoming HTTP request never hit my code

2009-12-04T13:14:22Z

Hi Terng, I compiled and ran the application you attached on a SDK machine in my lab setup and I was able to execute the application successfully. So the application is fine. The warning message you mentioned, [color=#ff0000]2009:12:03::09:25:19(96): Warning: R Ignoring trigger changes for not loaded application: {1=SendTextAlert}[/color] [color=#ff0000]This is a default message and it is of no importance. The trigger is registered despite this message. Once you add the trigger paramter "url" to the application's trigger settings, please select the added url and click on the "Update Parameters" button. Try this and see if it works.[/color] [color=#ff0000]If it does not, then try restarting the box on which the App-server is running.[/color] [color=#ff0000]If the line [/color] Include "C:/Program Files/Cisco Systems/Unified Application Environment/System/Apache/conf/" is not added at the end of the httpd.conf file then you will not get the /cuaeadmin pages. Please let me know if this helps. Regards, Rakesh.

RE: Incoming HTTP request never hit my code

2009-12-03T12:09:16Z

Hi Terng, Have you put any console messages in your application? I will need the console output of your application. Try replacing the url to http://:8000/SendToMyApp And set the following components' log level to verbose. Application Server Application Manager Application Environment Etch Bridge HTTP Provider Management Interface Set all the other components' log level to Warning. Run the application and send across the log files(Appserver-Logs). Will be helpful if you could zip and attach the Etch-Java application. I will run it on my setup and see if something is wrong. You can try running the application given at : http://developer.cisco.com/web/cuae/wikidocs?src=/wiki/display/CUAE/HttpMakeCall+-+Java+Version#http://developer.cisco.com/wiki/display/CUAE/HttpMakeCall%20-%20Java%20Version? Regards, Rakesh.

RE: mediaserver service not start

2009-11-02T12:34:59Z

Hi Aphisit, Are you installing CUAE in SDK mode? I mean to ask that did you install the core-addendum before installing CUAE or did you download the 3rd party products separately and then installed them? Which version of CUAE are you trying to install? What OS are you trying to install CUAE on and what type of hardware is it? Regards, Rakesh.

RE: Conference in cell phone

2009-10-27T15:43:11Z

Hi Tim, Which Call Route Group are you using for running this application? Can you please run the AnswerCall and the MakeCall applications at "C:\Program Files\Cisco Systems\Unified Application Environment\Tools\Apps"? While running these two applications, make it sure that the end phone is your cellphone. This is to ensure that the media negotiations between the two networks(IP-PSTN) are proper. Kindly let me know the results of these two runs. Regards, Rakesh.

RE: CUAE - calls connect but hear no voice

2009-10-27T14:39:36Z

Hi Brian, Can you please run the AnswerCall and MakeCall applications. These two applications are at "C:\Program Files\Cisco Systems\Unified Application Environment\Tools\Apps". You can use either H.323 or SIP or SCCP for running these. Let me know the results of these two runs. Regards, Rakesh.

RE: CUAD debugging: Invalid port specified: 0

2009-10-26T11:35:58Z

Hi Chris, In addition to steps mentioned earlier, please perform the below given two steps: 1. Restart the Management Service on the Application Server. 2. Restart the App-Server service on the Application Server. If you are not able to run the designer in Debug mode in spite of going through all these steps, I might need an access to your machine on which Designer is running. We can do it through Webex if you do not have any issues. Regards, Rakesh.

RE: CUAD debugging: Invalid port specified: 0

2009-10-21T20:42:56Z

Hi Chris, The designer uses port 8130 for debugging. The standard procedure for debugging is: 1. Under the Tools tab, select the Options link. It will open Options window. Click on Connectivity. Provide the Application Server IP address and the Port(8120). 2. Provide the Application Server's Administrator UserName and Password. 3. Click on the Debug option, and check that the Console Port is 8140 and the Debugger Port is 8130. 4. Build the application and deploy it by clicking the Deploy option under Build tab. 5. Once the application is deployed, insert the breakpoints at certain actions where you want to check the debug values of certain variable. 6. Start debugging. Regards, Rakesh.

RE: CUAE 2.5.1 SR2 on Windows 2003 Enterprise R2

2009-10-21T20:21:14Z

Hi Umesh, We have not tested CUAE 2.5.1 SR2 with Windows 2003 Enterprise R2. All the best for you installation and please let us know if you come across any issues. Regards, Rakesh.

RE: Cisco 7925 Phone

2009-10-06T16:25:12Z

Hi Volodymyr, Do you want to fetch some information/data associated with a 7925 phone which is registered with a Cisco Unified Call Manager? Regards, Rakesh.

RE: CreateDirectory Example

2009-09-23T08:49:04Z

Hi John, We do not have a sample code for the CreateDirectory or AddDirectoryEntry. You can take help from the below given link: http://developer.cisco.com/static/cuae/2.5/2.5.1SR1/Designer/Metreos.Native.CiscoIpPhone.html Regards, Rakesh.

RE: mscorlib-Unhandled exception detected-SimpleIpPhoneExecute

2009-09-11T12:48:05Z

Hi Aphisit, I hope for creating the application, you are using the tutorial at the page: http://developer.cisco.com/web/cuae/wikidocs#http://developer.cisco.com/wiki/display/CUAE/SimpleIpPhoneExecute+-+Designer+Version Looks like some value is bing assigned to a variabe which is not created. Have you created the variable named "phoneIp"? I'd suggest that you follow the steps given in the tutorial at the above given link. Regards, Rakesh.

RE: PrsenceMonitor Example

2009-09-10T16:07:01Z

Hi Francisco, Thanks for the suggestion to add the SwitchOn action parameter for the Switch action. I will modify it on the tutorial. Now the solution for your problem is: You need to add the "Metreos.Types.Presence" on the Custom Code's Using dorp down. It is on the right corner top of the custom code window. This namespace is not added to the list of the namespaces being used. To do this, write "Metreos.Types.Presence" on the text field against Using and press enter. Usually this is added automatically to the Using list. But I will add this work around to the tutorial as well. Just let me know if this resolves your issue. Regards, Rakesh.