RE: UCCE NMS supported platform http://developer.cisco.com/c/message_boards/find_category?p_l_id=139710&mbCategoryId=0 2013-05-24T03:08:03Z 2013-05-24T03:08:03Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=14114199 2013-04-10T16:37:45Z 2013-04-10T16:37:45Z

I am not aware of a specific development system for ICM + IVR PG

David Lender 2013-04-10T16:37:45Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=12660217 2013-03-05T19:00:49Z 2013-03-05T19:00:49Z

Not sure how you got it, 3.1a was never supposed to be published outside Cisco. The latest version is 3.0d and is currently published on CDN.

David Lender 2013-03-05T19:00:49Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=12655314 2013-03-05T17:15:03Z 2013-03-05T17:15:03Z

The latest version is 3.0d and is available in the GED-125 CDN Developer Center here http://developer.cisco.com/web/ged-125/documentation

David Lender 2013-03-05T17:15:03Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=12653161 2013-03-05T16:57:49Z 2013-03-05T16:57:49Z

Yes protocol 6 is the latest GED-125 protocol. Your application should continue to work with ICM 8.5(x) and 9.0(x)

David Lender 2013-03-05T16:57:49Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=11245076 2013-01-29T14:18:35Z 2013-01-29T14:18:35Z

I checked with UCCE engineering and since we haven’t tested the extended ASCII characters for Call variables, it’s not supported. Only ASCII characters(0-127) can be used with the call variables.

David Lender 2013-01-29T14:18:35Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=11206880 2013-01-28T14:44:36Z 2013-01-28T14:44:36Z

The CTI Server guide is pretty clear that only ASCII strings can be used in the 10 – 40 byte peripheral variables and the ECC Variables. However, I’m not sure if that includes the extended ASCII character set (i.e. 128-255) or not. They are stored and passed internally in the CTI Server/PG as Char[] (i.e. Character Array), and since the Char data type in C++ can hold any integer value from 0-255, I would think that the Extended Set should work. UTF-8 is different that ASCII since it is expandable to contain every Unicode character. However, the first 128 characters are downwardly compatible with ASCII. After that they are quite different. So the bottom line is you can definitely use ASCII (i.e. 0-127) and the first 128 characters of UTF-8.

David Lender 2013-01-28T14:44:36Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=10141596 2013-01-10T17:05:09Z 2013-01-10T17:05:09Z

Bob, I do not know what SIP has to do with IVR PG interface or how CVP affects the handling of Route Requests coming from your IVR. Perhaps others have experience with this configuaration and will respond. Also, you may wish to post your issue in the Contact Center Technical Forums on Cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-01-10T17:05:09Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=9151022 2012-12-06T19:20:35Z 2012-12-06T19:20:35Z

This forum is for IVR PG protocol questions. I suggest you post your question on the cisco.com contact center community forums here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-12-06T19:20:35Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=7063429 2012-09-25T21:03:38Z 2012-09-25T21:03:38Z

This forum is for ICM PG protocol. If you are a Cisco Partner you can get configuration support from the PDI Helpdesk http://www.cisco.com/web/partners/tools/pdihd.html

David Lender 2012-09-25T21:03:38Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=6323999 2012-08-22T13:53:09Z 2012-08-22T13:53:09Z

This forum is for IVR PG protocol not for ICM scripting. You may wish to post your question in the Contact Center product forums Here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-08-22T13:53:09Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=6158396 2012-07-23T14:16:45Z 2012-07-23T14:16:45Z

This forum is for IVR PG protocol only. For TCL/IVR support, use the TCL tech center here http://developer.cisco.com/web/vgapi/home

David Lender 2012-07-23T14:16:45Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=5889168 2012-06-19T14:25:10Z 2012-06-19T14:25:10Z

ICM scripting is outside the scope of this forum. You may wish to post your question in the Contact Center product forums here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-06-19T14:25:10Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=5195616 2012-02-23T18:16:52Z 2012-02-23T18:16:24Z

This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-02-23T18:16:24Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=5195612 2012-02-23T18:17:19Z 2012-02-23T18:15:37Z

This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-02-23T18:15:37Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=5195609 2012-02-23T18:17:45Z 2012-02-23T18:15:06Z

This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-02-23T18:15:06Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=5195606 2012-02-23T18:18:44Z 2012-02-23T18:14:23Z

This forum is for IVR PG protocol question not ICM scripting. You may wish to post your question in the Contact Center product support forum on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2012-02-23T18:14:23Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=4867643 2011-12-08T17:24:29Z 2011-12-08T17:24:29Z

There is no Get Call Variable. Calldata is sent from the PG only when using the Service Control Interface on the RouteRequest, RouteSelect, RunScriptRequest, MicroAppPlay, Connect, events from the ICM(PG) to the VRU. For the EventData Feed no callvariable information is sent from the PG to the VRU, the VRU sets the call data and sends the info on the SetCallData to the PG

David Lender 2011-12-08T17:24:29Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=4808886 2011-11-28T20:46:00Z 2011-11-28T20:46:00Z

This forum is for the IVR PG message based protocol only. You may wish to pose your question in the Contact Center product support forum here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2011-11-28T20:46:00Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=3947932 2011-05-26T14:56:31Z 2011-05-26T14:56:31Z

This forum is for IVR PG protocol. Suggest you try the Cisco product forums. https://communities.cisco.com/groups/unified-contact-center-enterprise

David Lender 2011-05-26T14:56:31Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=139710&messageId=3892455 2011-05-17T15:21:55Z 2011-05-17T15:21:55Z

This forum is for technical questions with the IVR PG protocol. Your UCCE product question would be better posted on the support communities for Cisco products at https://supportforums.cisco.com/index.jspa

David Lender 2011-05-17T15:21:55Z