RE: New Message from Kashif Surhio in Unified Contact Center Express CTI (U http://developer.cisco.com/c/message_boards/find_category?p_l_id=146489&mbCategoryId=0 2013-05-25T14:32:50Z 2013-05-25T14:32:50Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=14044535 2013-04-09T13:50:03Z 2013-04-09T13:50:03Z

There is not a message library for the latest UCCX CTI protocol. There is an “as is” sample which demonstrates how to pack and unpack messages only. It is up to the developer to follow the messages in the protocol specification.

David Lender 2013-04-09T13:50:03Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=12050037 2013-02-18T16:12:26Z 2013-02-18T16:12:26Z

Cisco Developer Network does not provide any support for CAD or CAD integration. This forum is for UCCX CTI protocol only. I suggest you post your question in the Contact Center forums on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-02-18T16:12:26Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=10604167 2013-01-14T21:39:12Z 2013-01-14T21:39:12Z

Jeff, this forum is for UCCX CTI protocol questions. I don’t think you’ll get much response regarding the UCCX DB. I suggest you try the forums on cisco.com Here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2013-01-14T21:39:12Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=9858711 2013-01-02T15:22:21Z 2013-01-02T15:22:21Z

This would appear to be a network error where the UCCX server is losing the connection to your client.

David Lender 2013-01-02T15:22:21Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=9860027 2013-01-02T15:08:09Z 2013-01-02T15:08:09Z

Ganesh, This is outside the scope of the UCCX CTI forums, but Cisco has a CRM Connector for SAP CRM http://www.cisco.com/en/US/products/ps9117/index.html http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/installation/guide/InstallGdeForSAP.pdf You can also check with some of the UCCX application vendors via Cisco Marketplace https://marketplace.cisco.com/ Regards, David

David Lender 2013-01-02T15:08:09Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=8825499 2012-11-26T15:34:48Z 2012-11-26T15:34:48Z

You don’t get agentid pwd and extension until the agent is logged in.

David Lender 2012-11-26T15:34:48Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=8616292 2012-11-16T16:12:48Z 2012-11-16T16:12:48Z

Note that the sample is provided “as is”

David Lender 2012-11-16T16:12:48Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=8616195 2012-11-16T16:08:48Z 2012-11-16T16:08:48Z

The sample does not handle all events. It is meant only as an example of packing and unpacking messages.

David Lender 2012-11-16T16:08:48Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=8558273 2012-11-14T15:40:50Z 2012-11-14T15:40:50Z

[quote=Sabina Mirauta]Hello Cisco, I have the requirement to develop a Java application using the Cisco UCC Express CTI Protocol. Is there a Java API for this like CTIOS for UCCE? Or at least a WebService interface I can use? I've read the document "Cisco Unified Contact Center Express CTI Protocol Developer Guide" and I didn't find any link to Java... Thank you, Sabina Mirauta[/quote]   There is not a Java API for UCCX CTI protocol. UCCX CTI protocol and CTI Server protocol are both TCP/IP socket based messaging protocols. You may wish to look into using Cisco Finesse which will shortly offer a UCCX version. Finesse is both an agent desktop and a Webservices API. More information about Finesse can be found here http://developer.cisco.com/web/finesse

David Lender 2012-11-14T15:40:50Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=8555854 2012-11-14T15:03:48Z 2012-11-14T15:03:48Z

UCCX CTI protocol is a TCP/IP socket message based protocol. It does not support COM components.

David Lender 2012-11-14T15:03:48Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=7486834 2012-10-10T13:56:26Z 2012-10-10T13:56:26Z

The agent state values are in table 5-1. event reason code are not in table 5-1, they are in table 10-19 from UCCX CTI Dev Guide 9.0 dated July 2012

David Lender 2012-10-10T13:56:26Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=7448510 2012-10-09T14:30:12Z 2012-10-09T14:30:12Z

It would appear your message is not formed correctly. Look at the MIVR log to see what Connection Device ID is being received by UCCX CTI.

David Lender 2012-10-09T14:30:12Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=7448369 2012-10-09T14:23:12Z 2012-10-09T14:23:12Z

Reason codes for agent state change are in table 10-15 of the UCCX CTI Developer Guide.

David Lender 2012-10-09T14:23:12Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=7419958 2012-10-08T14:12:12Z 2012-10-08T14:12:12Z

The Cisco Supervisor desktop uses an internal protocol to handle the agents logged in with Cisco Agent Desktop. Custom UCCX CTI agent applications are not seen by the Cisco Supervisor desktop.

David Lender 2012-10-08T14:12:12Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=6465518 2012-09-10T15:47:31Z 2012-09-10T15:47:31Z

This is as expected. CAD Supervisor desktop uses a proprietary protocol to view agents. Agents not logged in with CAD will not show up in Supervisor desktop.

David Lender 2012-09-10T15:47:31Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=6404311 2012-08-31T14:08:11Z 2012-08-31T14:08:11Z

If you turn up tracing on the MIVR log you should be able to see the actual message you are sending. If error persists, try using a newer protocol version such as 14 and see if that resolves the issue. If it does not, open a Service Request for CDN – Contact Center Applications and provide the MIVR log showing that you are sending 0 and its showing up as True.

David Lender 2012-08-31T14:08:11Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=6401158 2012-08-30T20:20:00Z 2012-08-30T20:20:00Z

Your values appear correct. Suggest a review of the MIVR logs to see what is really happening.

David Lender 2012-08-30T20:20:00Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=6320375 2012-08-21T17:59:09Z 2012-08-21T17:59:09Z

The UCCX CTI Protocol guide contains the information you need to understand the UCCX CTI protocol. The documentation can be found here http://developer.cisco.com/web/uccxcti/docs

David Lender 2012-08-21T17:59:09Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=6311254 2012-08-20T15:33:21Z 2012-08-20T15:33:21Z

Cisco does not provide any source code for the UCCX CTI protocol to CAD. .

David Lender 2012-08-20T15:33:21Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=146489&messageId=5781842 2012-05-25T18:19:26Z 2012-05-25T18:19:26Z

You said you are using the C++ CIL is this for CTIOS? Or for UCCX CTI? This forum is for UCCX CTI *not* UCCE/ICM and CTIOS. If this is for UCCX, Check the MIVR log from your UCCX 8.5 system showing the connection attempt. Information on obtaining logs is in the UCCX CTI Protocol guide. From the UCCX CTI protocol guide section on Managing Sessions: The TCP port number is specified in the System Parameters web page in the UCCX Administration. The field is RmCm TCP Port*. Be sure to connect on the port number defined in the UCCX Administration. If your question is regarding CTIOS then please post your question in the CTIOS Forums here http://developer.cisco.com/web/ctios

David Lender 2012-05-25T18:19:26Z