RE: Direct SIP call http://developer.cisco.com/c/message_boards/find_category?p_l_id=148613&mbCategoryId=0 2013-05-21T05:04:12Z 2013-05-21T05:04:12Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=15316475 2013-05-16T06:55:21Z 2013-05-16T06:55:21Z

Hi Mark, thanks for sharing the info, i don't find any issue with your config or with the script. Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-05-16T06:55:21Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=15275682 2013-05-15T12:38:25Z 2013-05-15T12:38:25Z

Hi Mark, Which IOS version your using, is it possible to share "sh version" and running config. Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-05-15T12:38:25Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=15274322 2013-05-15T12:00:28Z 2013-05-15T12:00:28Z

Hi Mark, please try below command and see if it plays all  prompts. media play leg_incoming 1.au %s10 2.au %s10 3.au %s10 4.au Thanks, Raghavendra  

Raghavendra Gutty Veeranagappa 2013-05-15T12:00:28Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=15146565 2013-05-10T12:22:40Z 2013-05-10T12:22:40Z

Hi Mark, Thanks sharing the logs, please try with below command also try to play prompts from flash instead of ftp server. ivr prompt memory 128 Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-05-10T12:22:40Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=15142746 2013-05-10T09:32:33Z 2013-05-10T09:32:33Z

Hi Mark,   please send us the below debugs.   debug voip app   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-05-10T09:32:33Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=14656414 2013-04-25T13:32:33Z 2013-04-25T13:32:33Z

Hi Grant,   i dont think there is an issue with VXML, could you please contact TAC they might help you.   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-04-25T13:32:33Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=14035908 2013-04-09T09:24:01Z 2013-04-09T09:24:01Z

Hi Heimo, from the logs it shows that play audio failed because of codec mismatch, please configure "codec g711ulaw" to your dial-peer 52.   Apr  9 08:54:20.737: //34//MSM :/ms_asDone_buginf: Stream Association Failed: Requested codec=0x5=g711ulaw, Negotiated codec=0x10=g729r8 Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-04-09T09:24:01Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=14035662 2013-04-09T09:02:07Z 2013-04-09T09:02:07Z

Hi Heimo, please try to configure "codec g711ulaw" to your dial-peer 52.audio files also should be same codec. Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-04-09T09:02:07Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=14035429 2013-04-09T08:49:13Z 2013-04-09T08:49:13Z

Hi Heimo, could you please send us the logs by enabling below debugs. debug voip app Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-04-09T08:49:13Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=13759449 2013-04-02T10:51:06Z 2013-04-02T10:51:06Z

Hi Mark,   please try to use "infotag get evt_last_disconnect_cause" command. for more information refer TCL IVR programming guide.   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-04-02T10:51:06Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=12690413 2013-03-06T09:34:19Z 2013-03-06T09:34:19Z

Hi Hariharan,   please post CVP queries in below forum http://developer.cisco.com/web/cvp/community   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2013-03-06T09:34:19Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=9508441 2012-12-18T08:58:03Z 2012-12-18T08:58:03Z

Hi Hari, yes you can use this script, When an AA is configured for drop-through mode, the AA sends incoming calls directly to a call queue without providing menu choices to callers. Once in the queue, a caller hears ringback if an agent is available or music on hold (MOH) if all agents are busy. If a prompt for drop-through mode is configured, the caller hears the prompt before being sent to the queue as described. The drop-through prompt is simply a greeting to callers; it might say "Thank you for calling XYZ, Inc. An agent will be with you shortly."   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-12-18T08:58:03Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=9251808 2012-12-11T07:18:46Z 2012-12-11T07:18:46Z

Hi,   "infotag set med_language [index | prefix prefix]" sets the current active language for media playout. you can use this command to change the language. please refer programming guide for more information.   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-12-11T07:18:46Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=8586445 2012-11-15T13:34:39Z 2012-11-15T13:34:39Z

Hi David, If a member of the hunt group is available to take a call, the call is connected. If no member of the hunt group is available, the call remains in the call queue for that hunt group. Note that a call queue, although dedicated to a particular hunt group, is managed by the B-ACD call-queue script and not by the hunt group itself. Call-queue parameters are configurable. You can specify the amount of time that passes between hunt-group retries and the maximum amount of time that a call can be held in queue. for more information refer below link http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1015759   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-11-15T13:34:39Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=8583487 2012-11-15T12:01:53Z 2012-11-15T12:01:53Z

Hi Mark,   For the higher number of concurrent calls requires more memory, try playing less media files so that less memory is being used.   Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-11-15T12:01:53Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=7304072 2012-10-03T12:03:24Z 2012-10-03T12:03:24Z

Hi Grant, when destination does not answer TCL script will recieve ls_002 status. ls_002 -- The call setup timed out (meaning that the destination phone was alerting, but no one answered). The limit of this timeout can be specified in the leg setup command. Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-10-03T12:03:24Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=6453063 2012-09-07T10:40:31Z 2012-09-07T10:40:31Z

Hi Anupam, from the logs i didn't find any issue, please try to configure below command to dial peer. dial-peer voice 2 voip media flow-through Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-09-07T10:40:31Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=6433243 2012-09-06T12:40:33Z 2012-09-06T12:40:33Z

Hi Anupam, we will not be able to help much since issue with your configuration, any way you can send logs to developer-support@cisco.com , if you don't want share logs here. Thanks, Ragahvendra

Raghavendra Gutty Veeranagappa 2012-09-06T12:40:33Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=6433185 2012-09-06T12:19:53Z 2012-09-06T12:19:53Z

Hi Anupam, since it is configuration issue you can raise TAC case, they will help you on this. Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-09-06T12:19:53Z Raghavendra Gutty Veeranagappa http://developer.cisco.com/c/message_boards/find_message?p_l_id=148613&messageId=6433115 2012-09-06T11:39:24Z 2012-09-06T11:39:24Z

Hi Anupam, is audio file is playing now after upgrade, please send us the logs with below debugs. deb voip app deb ccsip all Thanks, Raghavendra

Raghavendra Gutty Veeranagappa 2012-09-06T11:39:24Z