CAD IP PHONE AGENT OPTIONS http://developer.cisco.com/c/message_boards/find_category?p_l_id=23590&mbCategoryId=0 2013-06-19T23:16:01Z 2013-06-19T23:16:01Z Anupam Tyagi http://developer.cisco.com/c/message_boards/find_message?p_l_id=23590&messageId=1971440 2010-02-16T19:35:34Z 2010-02-16T19:35:34Z

We are using IPCC 7.5 ,CAD Server 7.5 . We are using ip phone agent on the phone for the login of the agent . When the agent has answered the call . he sees the DNIS (say 40006 ) on the on the ip phone screen . mY requirement is that the instead of DNIS number , the agent should see the Skill group name .instead of DNIS number .     Do i have to change something in the script to acheive  this , or do i have  to change something in theWorkflow  from Desktop Administrator   Anupam

Anupam Tyagi 2010-02-16T19:35:34Z