Welcome! http://developer.cisco.com/c/message_boards/find_category?p_l_id=6131477&mbCategoryId=0 2013-05-24T04:21:00Z 2013-05-24T04:21:00Z Thomas Weissinger http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=15538206 2013-05-23T14:45:40Z 2013-05-23T14:45:40Z

That's good news.  Let us know if you encounter the issue again as we have some other ideas, too.

Thomas Weissinger 2013-05-23T14:45:40Z Karthik Bahiradhan http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=15515263 2013-05-23T04:10:02Z 2013-05-23T04:06:46Z

[quote=Matthew Reiter]Given the limited number of object types that reference dialed numbers, my guess is that the agent being updated belongs to a team with a supervisor script dialed number that no longer exists. If so, clearing the supervisor script dialed number should fix the problem.[/quote]     Thanks Matthew Reiter  & Thomas Weissinger. This issue is solved. I gave wrong datatype value to this agent attribute value. I have to pass true / false instead of number. After i did the changes, it is working.

Karthik Bahiradhan 2013-05-23T04:06:46Z Matthew Reiter http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=15498730 2013-05-22T19:23:55Z 2013-05-22T19:23:55Z

Given the limited number of object types that reference dialed numbers, my guess is that the agent being updated belongs to a team with a supervisor script dialed number that no longer exists. If so, clearing the supervisor script dialed number should fix the problem.

Matthew Reiter 2013-05-22T19:23:55Z Thomas Weissinger http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=15470431 2013-05-22T00:28:37Z 2013-05-22T00:28:37Z

Can you post the results of a GET request on the same agent?  https://192.168.10.71/unifiedconfig/config/agent/5015 Also can you provide the result of a GET request on https://192.168.10.71/unifiedconfig/config/dialednumber/5002  (It may return a 404 not fond) Also can you send what gets output from the Error<date>.startup.log in the c:\icm\tomcat\logs directory when the error occurs?  There may be multiple errors in that log, but I'd like to see only the error stack trace when that request fails. Thanks, Tom

Thomas Weissinger 2013-05-22T00:28:37Z Karthik Bahiradhan http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=15453935 2013-05-21T15:25:28Z 2013-05-21T15:18:16Z

I am testing Agent attribute value update using UCCE Web API, I am sending this input [url=https://192.168.10.71/unifiedconfig/config/agent/5015] https://192.168.10.71/unifiedconfig/config/agent/5015[/url]  with put method, data is [quote=Request] <agent><changeStamp>1</changeStamp><refURL>https://192.168.10.71/unifiedconfig/config/agent/5015</refURL><agentAttributes><agentAttribute><attribute><refURL>https://192.168.10.71/unifiedconfig/config/attribute/5007</refURL></attribute><attributeValue>4</attributeValue><description>test</description></agentAttribute></agentAttributes></agent>  [/quote] and it is throwing response as "500 internal server error"    [quote=Response]  <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <apiErrors>     <apiError>         <errorMessage>No row with the given identifier exists: [com.cisco.ccbu.cce.unifiedconfig.api.ref.DialedNumberRef#5002]</errorMessage>         <errorType>internalServerError</errorType>     </apiError> </apiErrors> [/quote]   could you please guide me what would be error?    

Karthik Bahiradhan 2013-05-21T15:18:16Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=6452853 2012-09-07T07:14:54Z 2012-09-07T07:14:40Z

Vikram, thanks for valuable information. A subset of these APIs are available for UCCE standard SRND deployments. See UCCE developers guide for the set of APIs available on UCCE deployment models.     So does it mean, with CCE 9 its available(subset) without any extra installations or licensing?      thx.

amit gandhi 2012-09-07T07:14:40Z Vikram Chhabra http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=6442559 2012-09-06T18:41:43Z 2012-09-06T18:41:43Z

Packaged CCE is a certified solution. Its a pre-designed pre-packaged deployment of Unified CCE with CVP, CUIC, Finesse and UCM on a single server for up to 1000 agents. Read more here: http://docwiki.cisco.com/wiki/Packaged_CCE Starting 9.0 release, CCE is deployment model aware, and when you deploy as per Packaged CCE spec and select the deployment model as PCCE during install, you get access to the APIs specifically available for Packaged CCE deployment. A subset of these APIs are available for UCCE standard SRND deployments. See UCCE developers guide for the set of APIs available on UCCE deployment models. The APIs and new Web UI run on the AW, no separate component.

Vikram Chhabra 2012-09-06T18:41:43Z amit gandhi http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=6434993 2012-09-06T08:50:00Z 2012-09-06T08:50:00Z

HI,         Does any one has any idea about this product, like which ICM version it supprots, does it comes preinstalled in ICM /AW  or it needs separate installation, licensining etc?   thanks.

amit gandhi 2012-09-06T08:50:00Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=6131477&messageId=6132458 2012-07-18T21:04:26Z 2012-07-18T21:04:26Z

Welcome to the Packaged Contact Center Enterprise API forum. 

David Lender 2012-07-18T21:04:26Z