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Marjie Ennis Floyd — Tue, 25 Sep 2012 13:39:48 GMT

=== This is the home page for the Contact Center Reporting Wiki space. === [[Additional Contact Center and CUIS Resources]]

CUIC 7.5 4.4

Marjie Ennis Floyd — Tue, 25 Sep 2012 13:37:11 GMT

===Delete Users=== CUIC 7.5 by design does not have a feature to delete users. As a workaround, you can execute the procedure [[Delete users|listed in this page]] for removing a user.

Delete users 1.0

Prabhu Periasamy — Fri, 03 Sep 2010 15:26:10 GMT

Steps to delete a CUIC 7.5 user. 1. Back up the IC database. 2. From Microsoft SQL Studio, run the script below against the CUIC database. 3. Expand Stored Procedures. 4. Locate, right-click, and execute the procedure named asp_DeleteUser. Then click Execute Stored Procedure. 5. Fill in the user name (domain\username)and execute the procedure. **SCRIPT** ---- SET QUOTED_IDENTIFIER ON set ANSI_NULLS ON GO -- Delete all user related information for a given UserName (Domain\Name format) IF NOT EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[asp_DeleteUser]') AND type in (N'P', N'PC')) EXEC dbo.sp_executesql @statement = N' CREATE PROCEDURE [dbo].[asp_DeleteUser] @UserName varchar(150) AS BEGIN DECLARE @errorFound tinyint Select @errorFound = 0 BEGIN TRANSACTION SELECT UserName FROM AA_Users WHERE UserName = @UserName IF @@ERROR > 0 SET @errorFound = 1 DELETE AA_SharedObjects WHERE SharedWithID = @UserName AND PermissionInheritedFromID = (SELECT UserGroupID FROM AA_UserGroupMembership WHERE UserID=@UserName) DELETE AA_UserGroupMembership WHERE UserID = @UserName and UserGroupID = (SELECT UserGroupID FROM AA_UserGroupMembership WHERE UserID=@UserName) DELETE AA_UsersAllowedReports WHERE UserID = @UserName DELETE AA_CollectionsToUsers WHERE UserID = @UserName DELETE UserRoles WHERE UserID = (SELECT UserID FROM Users WHERE UserName = @UserName) IF @@ERROR > 0 SET @errorFound = 1 DELETE FROM Users WHERE UserName = @UserName DELETE FROM AA_Users WHERE UserName = @UserName IF (@@ERROR > 0) OR (@errorFound > 0) BEGIN ROLLBACK END ELSE BEGIN COMMIT END END ' GO ----

Sample Release 8.0 Report 1.0

Carmen Logue — Wed, 09 Jun 2010 01:08:13 GMT

Additional Contact Center and CUIS Resources 1.0

David Nguyen — Sun, 02 May 2010 00:43:42 GMT

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