Developer Video Tip Series

CVP Instruction 56.4

Marjie Ennis Floyd — Tue, 25 Sep 2012 05:19:34 GMT

Call Server 2.7

Marjie Ennis Floyd — Thu, 06 Sep 2012 18:10:05 GMT

Developer Tips for the Call Server

Agent Reserved
Using the CSIM Call Simulator
Configuring Custom Ringtone Media for SIP Calls
Using the CVP Diagnostic Servlet
Configuring a H.323 refer transfer
Configuring an IP originated call with Type 10 VRU
Configuring Location and VXML Gateway Routing for IP Callers in 7.0.2
Configuring Local Static Routes on a CVP SIP Subsystem
Managing Logging Events
Why does my Prompt not play?
Configuring RONA for CVP
Configuring SIP dial-peer
CVP 7.0.2 Streaming Audio
CVP 7.0.2 Streaming Ringtones
MicroApps Overview
Understanding CVP Patches
Configuring a warm transfer/conference
Licensing CVP Call Server

Agent Reserved, Chris LeBlanc Download

This video explains some tips on how to troubleshoot CVP when the Agent gets reserved but never receives the phone call.

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Using the CSIM Call Simulator, Paul Antinori Download

This video shows how to generate SIP phone calls without having an Ingress GW. This is a call simulator tool that ships with CVP and can be used in a lab environment to test your CVP configurations.

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Configuring Custom Ringtone Media for SIP Calls, Paul Antinori Download

This video shows how you can use a custom ringtone to play while the caller is delivered to the Agent, instead of the ringtone file that is shipped with CVP.

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Using the CVP Diagnostic Servlet, Paul Antinori Download

This video shows the Diagnostic Servlet that is shipped with CVP. It can be used to look at the state of the system and of the CVP Call Server and set logging levels.

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Configuring a H.323 refer transfer, Harun Gadatia Download

This video explains how to configure CVP, IOS and UCCE to perform an H.323 Refer Transfer.

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Configuring an IP originated call with Type 10 VRU, Harun Gadatia Download

This video describes how to configure Communications Manager, UCCE and CVP for a VoIP originated call and CVP as a Type 10 VRU.

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Configuring Location and VXML Gateway Routing for IP Callers in 7.0.2, Paul Antinori Download

This video describes how to configure and route a call in CVP 7.0.2 using Locations based CAC.

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Configuring Local Static Routes on a CVP SIP Subsystem, Paul Antinori Download

This video describes how to configure local static routes on the CVP Call Server using the SIP Subsystem tab in OAMP.

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Managing Logging Events, Seth Katzman Download

This video describes how to configure logging for the CVP Call Server and how to read Call Server log messages.

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Why does my Prompt not play?, Chris LeBlanc Download

This video describes some tips on how to troubleshoot CVP if your prompt does not play.

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Configuring RONA for CVP, Rucha Khisti Download

This video describes the steps to configure Ring On No Answer for CVP.

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Configuring SIP dial-peer, Chris LeBlanc Download

This video describes how to configure a SIP dial-peer for CVP in the IOS configuration.

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CVP 7.0.2 Streaming Audio, Chris LeBlanc Download

This video describes how to configure Streaming Audio for CVP 7.0.2 to play while the caller is listening to music-on-hold. This is an RTSP stream using the Helix Streaming Server.

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CVP 7.0.2 Streaming Ringtones, Chris LeBlanc Download

This video describes how to configure Custom Streaming Ringtones for CVP 7.0.2. Instead of playing a custom ringtone while the call is being send to an agent, you can now play an RTSP stream instead of a .wav file.

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MicroApps Overview, Chris LeBlanc Download

This video describes CVP micro-apps and how to configure them in the ICM Script Editor environment.

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Understanding CVP Patches, Seth Katzman Download

This video describes the CVP patching system and how patches are created and deployed.

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Configuring a warm transfer/conference, Harun Gadatia Download

This video goes through the steps of how to configure a warm transfer or conference with CVP. Goes over Communications Manager, UCCE, and CVP configurations.

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Licensing CVP Call Server, Harun Gadatia Download

This video describes how to deploy a license for the CVP Call Server to get it up and running.

VXML Server Studio 1.2

James Church — Sat, 15 Nov 2008 02:19:28 GMT

VXML Server/Studio Tips for CVP Developers

Hello World Script in CVP
Set license on CVP Server 4.1.1
Activate Call Studio License

Hello World Script in CVP, Stacy Johnson Download

This video describes how to create a Hello World application with the VXML Studio and play the Hello World prompt to the caller.

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Set license on CVP Server 4.1.1, Stacy Johnson Download

This video describes how to configure the VXML Server to use its license and how to get it up and running.

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Activate Call Studio License, Stacy Johnson Download

This video describes how to configure the VXML Studio to use its license and how to get it up and running.

Home 4.5

James Church — Sat, 15 Nov 2008 02:00:28 GMT

The Cisco Customer Voice Portal Developer How-To Video Series is designed to provide video instruction of the configuration, use and troubleshooting of the features and functions of the Cisco Call Server, Reporting Server, Video Media Server, Call Services and Call Studio.

These videos give the viewer a short, 5-15 minute overview of the key points of major features of the CVP product and tips on how developers can use it more effectively. These videos are appropriate for viewing by technical managers, architects, developers, partners or anyone wanting to learn more about CVP VXML applications and how they are developed.

Most concepts in the CVP Developer How-To Videos are applicable CVP 3.1, CVP 4.1and CVP 7.0.2. The instructor tries to point out the differences where possible, but product documentation and guides govern for configuration and supportability purposes. For questions or suggestions or for more information, contact cvp-pre-sales@cisco.com

If you download these viedos to your local computer, they require a video player able to display flash (flv) content. One option is VLC Media Player.

IOS Troubleshooting 1.6

James Church — Sat, 15 Nov 2008 01:58:16 GMT

Developer Tips for IOS Troubleshooting

Why we have the 987654 dial-peer
Copy to Gateway
How to configure the logging buffer

Why we have the 987654 dial-peer, Chris LeBlanc Download

This video describes why we need the 987654 dial-peer for the PD and PM micro-apps. Describing the IOS configuration and how to map it to your dial-peers.

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Copy to Gateway, Stacy Johnson Download

This video describes how you would copy CVP Gateway Download files to an IOS Gateway using the OAMP console.

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How to configure the logging buffer, Chris LeBlanc Download

This video describes how big your logging buffer should be on the IOS Gateway and how to configure the logging buffer.

Contact Center Enterprise 3.1

James Church — Sat, 15 Nov 2008 01:50:44 GMT

Developer Tips for CVP with Unified Contact Center Enterprise

Configuring a Dial Number Plan in ICM for CVP Blind Transfers
Network Transfer
Basic Transfer to Agent

Configuring a Dial Number Plan in ICM for CVP Blind Transfers, Harun Gadatia Download

This video describes how to configure a dial number plan for CVP on UCCE.

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Network Transfer, Paul Antinori Download

This video describes how to configure a network transfer with CVP on UCCE.

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Basic Transfer to Agent, Stacy Johnson Download

This video describes how to configure ICM to deliver a call to an agent.

Communications Manager Troubleshooting 1.3

James Church — Fri, 14 Nov 2008 05:05:10 GMT

Developer Tips for Troubleshooting

Communications Manager with CVP

Collecting CUCM SDI and SDL logs with RTMT
Using MTP on SIP Trunk - Part 1
Using MTP on SIP Trunk - Part 2

Collecting CUCM SDI and SDL logs with RTMT, Paul Antinori Download

This video shows how to collect Communications Manager logs for the purpose to troubleshoot with CVP.

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Using MTP on SIP Trunk - Part 1, Paul Antinori Download

This video describes how to configure MTP for CVP call routing and when to use MTP resources.

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Using MTP on SIP Trunk - Part 2, Paul Antinori Download

This video describes how to configure Communications Manager to work with SIP messaging and CVP.

Video Media Server 1.1

James Church — Fri, 14 Nov 2008 02:43:37 GMT

Video Media Server Tips for CVP Developers

Adding a Video Media Server Movie
Troubleshooting: Unable to Process Playback Request

Adding a Video Media Server Movie, Seth Katzman Download

This video describes how to add a video to the CVP Video Media Server.

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Troubleshooting: Unable to Process Playback Request, Stacy Johnson Download

This video explains some tips on how to troubleshoot the CVP Video Media Server when you receive the error message, Unable to Process Playback Request.

Reporting Server 2.7

James Church — Fri, 14 Nov 2008 02:30:47 GMT

Report Server Tips for CVP Developers

Configuring Reporting Server through OAMP
Writing Informix SQL Query with Where clause
Upgrading CVP Reporting Server

Configuring Reporting Server through OAMP, Rucha Khisti Download

This video describes how you would configure the Reporting Server via the OAMP console. It also describes how you would change the password on the Reporting Server if you do not have access to OAMP.

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Writing Informix SQL Query with Where clause, Rucha Khisti Download

This video describes how to create a SQL query on the Reporting Server database that uses a ‘where’ clause using DBAccess.

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Upgrading CVP Reporting Server, Seth Katzman Download

This video describes how to upgrade the CVP Reporting Server.

OAMP 1.2

James Church — Fri, 14 Nov 2008 02:27:23 GMT

OAMP Tips for CVP Developers

Resetting OAMP Admin Password
Transferring License/Script files to CVP Device

Resetting OAMP Admin Password, Rucha Khistie Download

This video describes how to reset your password for the CVP OAMP console.

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Transferring License/Script files to CVP Device, Rucha Khisti Download

This video describes how to transfer a license file to a CVP server via the OAMP console.

Unified Presence Server 2.7

James Church — Sat, 25 Oct 2008 02:34:56 GMT

Unified Presence Server Tips for CVP Developers

Configuring Static Routes in CUPS Proxy Server, Paul Antinori Download

This video describes how to configure Static Routes on the CUP Proxy Server for use with the CVP Call Server.

Navigation 1.1

James Shepard — Fri, 19 Sep 2008 04:29:14 GMT

Wiki Home 1.0

James Shepard — Tue, 09 Sep 2008 02:06:10 GMT

[[CVP Instruction]]