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Marjie Ennis Floyd — Tue, 25 Sep 2012 05:32:06 GMT

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FAQ 1.4

Marjie Ennis Floyd — Mon, 24 Sep 2012 12:08:53 GMT

<> === When scheduling a meeting, how to obtain schedulerUniqueId of particular user to use in ScheduleParams? === If you unique id of user scheduling a meeting is not available, you can skip setting this field and set his username (user id) in schedulerUserId field. If you don't have username or unique user id, you can use findUserProfileList method from UserService to search for user based on other parameters: first name, last name, email, profile id, etc. === How to subscribe for notifications for all meetings in the system? === All event services have subscribeForAllResources method that allows subscribing for all notifications in the system. === How to subscribe for "sharing application" event in Cisco Unified MeetingPlace SOAP API? === Sharing application event is not supported in Cisco Unified MeetingPlace. === I can't authenticate profiles registered on Cisco Unified Call Manager using LoginService checkUserCredentials method === Before local user can be authenticated using MeetingPlace SOAP API, his profile needs to be synchronized with MeetingPlace server. This is handled by Directory Service, which can be configured on Adminstration Center, in Directory Service Configuration under User Configuration section.

MeetingPlace Case Opening Steps 1.0

Adrienne Moherek — Fri, 24 Aug 2012 23:07:51 GMT

For development issues and questions that cannot be addressed through these services, CDN also offers members the ability to open support cases with our development engineering team utilizing Cisco’s case tracking application.

For CDN Community Members: This service is available as an annual fee-based subscription. Pricing: This fee varies by theater.

For CDN Technology Partners: This service is included in your CDN Technology Partner memberships.

Learn more about purchasing a developer support subscription

To help resolve your case quickly, please provide the following information while opening a developer support case for a MeetingPlace issue.

General description of the problem
Is the problem reproducible or intermittent?
Device Names, Directory Names (DN's)
Observed vs. expected API behavior
Version Number of CUCM
Version Number of MeetingPlace
Collect logs using Infocap
Collect phone logs

Instructions to collect phone logs:

1. 1. Enable the debug level logs:

a. Go to admin website

b. Go to Services > Logs > Configure Logging Levels

c. Set the logs to debug level

2. 2. Reproduce the issue

3. 3. Collect the debug logs

a. Go to admin website

b. Go to Services > Logs > System Information Capture