Summary of Attempts per Campaign Interval Report(camqry12)

Break Down of attempts per Campaign Custom Interval Report (camqry14)

Summary of Call Counts per Campaign Interval Report (camqry11)

Purpose: Run this report To show the status for each Query rule within a campaign for the selected time interval.

Query: This report data is built from an Anonymous Block.

Views: This report has a grid view only.

Grouping: This report is grouped and sorted by campaign name.

Default Sort Order: By campaign name, then by query rule name, and then by date and time.

Value List: Campaigns

Drilldowns: No

Database and Tables

Database	Historical
•Table	Campaign
•Table	Campaign_Query_Rule_Interval
•Table	Query_Rule

Notes:

This report To show the status for each Query rule within a campaign for the selected time interval.

Current Fields in the Query Rule within Campaign Interval Report View

Current fields are those fields that appear by default in a report generated from the Campaign template. You can change them.

Current fields are listed below in the order (left to right) in which they appear by default in the Campaign template.

Column (Field)	Description
Campaign Name	The name of the campaign selected for the report. Derived from:Campaign.CampaignName
Total Records	The total number of records. Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Query Rule Name	The name of the query rule. Derived from: Query_Rule.QueryRuleName
Date Time	Summary total of the number of calls attempted in the Interval Derived from: Campaign_Query_Rule_Interval.ContactsAttempted
Attempted	Summary total of the number of calls attempted in the Interval. Derived from: Campaign_Query_Rule_Interval.ContactsAttempted
Requested Personal Callback	The number of call-back contacts scheduled. Derived from: Campaign_Query_Rule_Interval.PersonalCallBackCount
Requested Callback	The number of call-back contacts. Derived from:Campaign_Query_Rule_Interval.CallBackCount
Voice	The number of contacts for which a voice was detected during the Interval. Derived from: Campaign_Query_Rule_Interval.VoiceDetect
Busy	The number of contacts in the Interval that detected a busy signal. Derived from: Campaign_Query_Rule_Interval.BusyDetect
No Answer	The number of contacts in the Interval that were not answered. Derived from: Campaign_Query_Rule_Interval.NoAnswerDetect
No Ringback	The number of contacts in the Interval that did not detect a ring back. The Calls with CallResults 4, 27 and 28 are mentioned in this column. Derived from: Campaign_Query_Rule_Interval.NoRingBackDetect
No Dialtone	The number of contacts in the Interval that did not detect a dial tone. Derived from: Campaign_Query_Rule_Interval.NoDialToneDetect
Fax	The number of contacts in the Interval that did not detect a dial tone. Derived from: Campaign_Query_Rule_Interval.NoDialToneDetect
Network IVR	The number of contacts in the Interval that detected a network answering machine. Derived from: Campaign_Query_Rule_Interval.NetworkAnsMachineDetect
Answering Machine	The number of contacts in the Interval that detected an answering machine. Derived from: Campaign_Query_Rule_Interval.AnsweringMachineDetect
SIT Tone	The number of contacts in the Interval that detected a special information tone (SIT). Derived from: Campaign_Query_Rule_Interval.SITToneDetect
Agent Rejected	The number of preview/callback contacts in the Interval that were rejected by the agent. Derived from: Campaign_Query_Rule_Interval.AgentRejectedDetect
Agent Closed	The number of preview/callback contacts that were rejected by the agent (these customers will not be dialed). Derived from: Campaign_Query_Rule_Interval.AgentClosedDetect
Customer Not Home	The number of contacts in the Interval where the party answering the phone was not the customer. Derived from: Campaign_Query_Rule_Interval.CustomerNotHomeCount
Wrong Number	The number of contacts in the Interval where the party answering the phone indicated the customer did not live there. Derived from: Campaign_Query_Rule_Interval.WrongNumberCount
Canceled	The number of contacts in the Interval where the dialer canceled a ringing customer call. See Reasons for Canceled Calls for Outbound Option Reports. Derived from: Campaign_Query_Rule_Interval.CanceledDetect
Dialer Abandon	The number of contacts in the Interval abandoned by the dialer. Derived from: Campaign_Query_Rule_Interval.AbandonDetect
Abandon to IVR	The number of contacts in the Interval that were abandoned by the dialer. However, instead of hanging-up on the customer the customer was transferred to an IVR which plays a message. Derived from: Campaign_Query_Rule_Interval.AbandonToIVR
Customer Abandon	The number of contacts in the Interval where the customer hung-up immediately after picking up the phone. Derived from: Campaign_Query_Rule_Interval.CustomerAbandonDetect
Talk Time	The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the telephone in the Interval Derived from: Campaign_Query_Rule_Interval.TalkTime
WrapUp Time	The length of time the agents spent in wrap-up work. Derived from: Campaign_Query_Rule_Interval.WrapupTime
WrapUp Time	The length of time the agents spent in wrap-up work. Derived from: Campaign_Query_Rule_Interval.WrapupTime

Available fields in the Summary of Call Counts per Campaign Interval Report (camqry11) View

Available fields for this report include the fields that display by default as Current. Additional Available fields in this report are:

•	AMD (perAMD)
•	Callback (Callback)
•	Callback (perCallback)
•	customer_answered (customer_answered)
•	customer_not_answered (customer_not_answered)
•	didnotdial (didnotdial)
•	HitRate (HitRate)
•	Network Error (perNetwork_IVR)
•	PerAband (PerAband)
•	perCustomer_answered12 (perCustomer_answered12)
•	percustom_noanswer12 (percustom_noanswer12)
•	Personal Callback (perpersonal_callback)
•	personal_callback (personal_callback)
•	per_problem12 (per_problem12)
•	problem (problem)
•	Right Party Connect (perVoice)
•	right_party12 (right_party12)

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Summary of Call Counts per Campaign Interval Report (camqry11)

Break Down of attempts per Campaign Custom Interval Report(camqry14)

Summary of Attempts per Campaign Interval Report (camqry12)

Purpose: Run this report to show the status (summary and percentage) of each campaign for the selected time period.

Query: This report data is built from an Anonymous Block.

Views: This report has a grid view only.

Grouping: This report is grouped and sorted by campaign name, and then by date and time.

Default Sort Order: By campaign name, and then by date and time.

Value List: Campaigns

Drilldowns: No

Database and Tables

Database	Historical
•Table	Campaign
•Table	Campaign
•Table	Campaign_Query_Rule_Interval

Notes:

To show the status (summary and percentage) of each campaign for the selected time period.

Current Fields in the Query Rule within Campaign Interval Report View

Current fields are those fields that appear by default in a report generated from the Campaign template. You can change them.

Current fields are listed below in the order (left to right) in which they appear by default in the Campaign template.

Column (Field)	Description
Campaign Name	The name of the campaign selected for the report. Derived from:Campaign.CampaignName
Date Time	The date and time of the start Interval for the row's data in MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format. Derived from:Campaign_Query_Rule_Interval.DateTime
Key Statistics: Customer Answered	The number of the outbound calls (attempts) that reached a live voice. Derived from: Campaign_Query_Rule_Interval.VoiceDetect + Campaign_Query_Rule_Interval.WrongNumberCount + Campaign_Query_Rule_Interval.CustomerNotHomeCount + Campaign_Query_Rule_Interval.CustomerAbandonDetect + Campaign_Query_Rule_Interval.CallbackCount + Campaign_Query_Rule_Interval.PersonalCallbackCount + Campaign_Query_Rule_Interval.AbandonDetect + Campaign_Query_Rule_Interval.AbandonToIVR)
Key Statistics: Right Party Connect	The percentage of call attempts as indicated by agents using their desktop, when the actual customer was contacted and handled. Derived from: Campaign_Query_Rule_Interval.VoiceDetect
Key Statistics: Dialer Aband & Aband to IVR	The number of calls that were abandoned by the dialer or abandoned to IVR because of the non-availability of agents to take the call.Campaign configuration determines whether these calls are abandoned at the dialer or to IVR. Derived from: Campaign_Query_Rule_Interval.AbandonToIVR + Campaign_Query_Rule_Interval.AbandonDetect
Attempts:Total	The total number of outbound calls attempted. Derived from: Campaign_Query_Rule_Interval.ContactsAttempted
Attempts:Customer Answered	The percentage of attempted calls that reached a live voice. Derived from: (Campaign_Query_Rule_Interval.VoiceDetect + Campaign_Query_Rule_Interval.WrongNumberCount + Campaign_Query_Rule_Interval.CustomerNotHomeCount + Campaign_Query_Rule_Interval.CustomerAbandonDetect + Campaign_Query_Rule_Interval.CallbackCount + Campaign_Query_Rule_Interval.PersonalCallbackCount + Campaign_Query_Rule_Interval.AbandonDetect + Campaign_Query_Rule_Interval.AbandonToIVR)/ Campaign_Query_Rule_Interval.ContactsAttempted
Attempts: Did not Answer	The percentage of call attempted when the number was dialed but the customer was not reached and there were no problems with the call ("Ring No Answer"). Derived from: (Campaign_Query_Rule_Interval.AnsweringMachineDetect + Campaign_Query_Rule_Interval.BusyDetect + Campaign_Query_Rule_Interval.NoAnswerDetect + Campaign_Query_Rule_Interval.CancelledDetect)/ Campaign_Query_Rule_Interval.ContactsAttempted
Attempts: Problem	The percentage of call attempted where the contact was dialed and one of the following problems was encountered: Fax machine detected No dial tone when dialer port went off hook No Ringback from network when dial attempted Network disconnected while alerting. Low Energy ("or dead air") call detected by the dialer. Operator intercept (SIT Tone) was returned from network when dial attempted Derived from: (Campaign_Query_Rule_Interval.FaxDetect + Campaign_Query_Rule_Interval.NoDialToneDetect + Campaign_Query_Rule_Interval.NoRingBackDetect + Campaign_Query_Rule_Interval.SITToneDetect)/ Campaign_Query_Rule_Interval.ContactsAttempted
Did Not Dial: Agent Closed	The number of preview/callback calls that were rejected by the agent (these customers will not be dialed). Derived from: Campaign_Query_Rule_Interval.AgentClosedDetect Note: These calls are not counted as attempted.
Did Not Dial: Agent Rejected	The number of preview/callback calls in the interval that were rejected by the agent (These customers should be tried contacting again). Derived from: Campaign_Query_Rule_Interval.AgentRejectedDetect Note: These calls are not counted as attempted. Derived from: Campaign_Query_Rule_Interval.NoRingBackDetect

Available fields in the Summary of Attempts per Campaign Interval Report (camqry12) View

Available fields for this report include the fields that display by default as Current. Additional Available fields in this report are:

•	AMD (perAMD)
•	customer_not_answered (customer_not_answered)
•	HitRate (HitRate)
•	Network Error (perNetwork_IVR)
•	Network_IVR (Network_IVR)
•	PerAband (PerAband)
•	perCustomer_answered12 (perCustomer_answered12)
•	percustom_noanswer12 (percustom_noanswer12)
•	Requested_Callback11 (Requested_Callback11)
•	requested_personal_callback11 (requested_personal_callback11)
•	Talk_Time11 (Talk_Time11)
•	Wrapup_Time11 (Wrapup_Time11)

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Summary of Call Counts per Campaign Interval Report(camqry11)

Summary of Attempts per Campaign Interval Report (camqry12)

Break Down of attempts per Campaign Custom Interval Report (camqry14)

Purpose: Run this report to show the breakdown of attempts (in percentage) of each campaign for the selected time period.

Query: This report data is built from an Anonymous Block.

Views: This report has a grid view only.

Grouping: This report is grouped and sorted by campaign name,and then by date and time.

Default Sort Order: By campaign name, and then by date and time.

Value List: Campaigns

Drilldowns: No

Database and Tables

Database	Historical
•Table	Campaign
•Table	Campaign_Query_Rule_Interval

Notes:

This report To show the status for each Query rule within a campaign for the selected time interval.

Current Fields in the Query Rule within Campaign Custom Interval Report View

Current fields are those fields that appear by default in a report generated from the Campaign template. You can change them.

Current fields are listed below in the order (left to right) in which they appear by default in the Campaign template.

Column (Field)	Description
Campaign Name	The name of the campaign selected for the report. Derived from:Campaign.CampaignName
Date Time	The date and time of the start Interval for the row's data in MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format. Derived from: Campaign_Query_Rule_Interval.DateTime
Customer Answered: Right Party Connect	The number of call attempts as indicated by agents using their desktop, when the actual customer was contacted and handled. Derived from: Campaign_Query_Rule_Interval.VoiceDetect/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Answered: Dialer Aband	The number of contacts/attempts in the Interval interval abandoned by the dialer because of non availability of the agents and "Abandon to IVR" was not configured. Derived from: Campaign_Query_Rule_Interval.AbandonDetect/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Answered: Aband to IVR	The number of contacts/attempts in the Interval interval that were abandoned by the dialer. However, instead of hanging-up on the customer the customer was transferred to an IVR which plays a message. The percentage of attempts that were sent to IVR (or another dialed number) for treatment after the dialer reached a contact and no agent was available to take the call. Derived from: Campaign_Query_Rule_Interval.AbandonToIVR/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Answered:Call back	The number of call backs requested by the customer and the campaign is not configured for personal callback. Derived from: Campaign_Query_Rule_Interval.CallbackCount/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Answered:Personal Call back	The number of call back scheduled and requested by the customer and the campaign was configured for personal callback. Derived from: Campaign_Query_Rule_Interval.PersonalCallbackCount/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Answered: Customer Not Home	The number of contacts in the Interval where the party answering the phone was not the customer Derived from: Campaign_Query_Rule_Interval.CustomerNotHomeCount/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Answered: Wrong Number	The number of contacts in the Interval where the party answering the phone indicated the customer did not live there. Derived from: Campaign_Query_Rule_Interval.WrongNumberCount/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Answered:Customer Aband	The number of contacts in the Interval where the customer hung-up immediately after being connected to an agent. Derived from: Campaign_Query_Rule_Interval. CustomerAbandonDetect/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Did Not Answer: Answering Machine Device	The number of contacts in the Interval that detected an answering machine. Derived from: Campaign_Query_Rule_Interval. AnsweringMachineDetect/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Did Not Answer:No Answer	The number of contacts in the Interval that were not answered. Derived from: Campaign_Query_Rule_Interval. NoAnswerDetect/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Did Not Answer:Busy	The number of contacts in the Interval that detected a busy signal. Derived from: Campaign_Query_Rule_Interval. BusyDetect/ Campaign_Query_Rule_Interval.ContactsAttempted
Customer Did Not Answer:Cancel	The number of contacts in the Interval where the dialer canceled a ringing customer call. Derived from: Campaign_Query_Rule_Interval.CanceledDetect/ Campaign_Query_Rule_Interval.ContactsAttempted
Problem: SIT Tone	The number of contacts in the Interval that detected a Special Information Tone (SIT). Derived from: Campaign_Query_Rule_Interval.SITToneDetect
Problem: No Dial tone	The number of contacts in the Interval that did not detect a dial tone Derived from: Campaign_Query_Rule_Interval.NoDialToneDetect
Problem: Fax	The number of contacts in the Interval that detected a fax. Derived from:Campaign_Query_Rule_Interval.FaxDetect
Problem: Network Error	The number of contacts that encountered one of the following problems: No Ringback from network when dial attempted. Network disconnected while alerting. Low Energy ("or dead air") call detected by the dialer. .

Available fields in the Break Down of attempts per Campaign Custom Interval Report (camqry14) View

Available fields for this report include the fields that display by default as Current. Additional Available fields in this report are:

•	Aband12 (Aband12)
•	Abandon11 (Abandon11)
•	Agent_Closed (Agent_Closed)
•	Agent_Rejected (Agent_Rejected)
•	AMD (perAMD)
•	customer_not_answered (customer_not_answered)
•	Dialer Aband (perDialerAban)
•	DialerAband (DialerAband)
•	DialerAband12 (DialerAband12)
•	didnotdial (didnotdial)
•	HitRate (HitRate)
•	Network_IVR (Network_IVR)
•	No_Ringback (No_Ringback)
•	PerAband (PerAband)
•	perCustomer_answered12 (perCustomer_answered12)
•	percustom_noanswer12 (percustom_noanswer12)
•	per_problem12 (per_problem12)
•	Requested_Callback11 (Requested_Callback11)
•	requested_personal_callback11 (requested_personal_callback11)
•	Talk_Time11 (Talk_Time11)
•	Wrapup_Time11 (Wrapup_Time11)