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Column (Field)
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Description
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Campaign Name
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The name of the campaign selected for the report.
Derived from:Campaign.CampaignName
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Date Time
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The date and time of the start Interval for the row's data in MM/DD/YYYY (month, day, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Interval.DateTime
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Attempts
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The total number of outbound calls attempted.
Derived from:Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Answered: Right Party Connect
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The number of call attempts as indicated by agents using their desktop, when the actual customer was contacted and handled.
Derived from: Campaign_Query_Rule_Interval.VoiceDetect/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Answered: Dialer Aband
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The number of contacts/attempts in the Interval interval abandoned by the dialer because of non availability of the agents and "Abandon to IVR" was not configured.
Derived from:Campaign_Query_Rule_Interval. AbandonDetect/
Campaign_Query_Rule_Interval.ContactsAttempted
Note: This column is calculated as a percentage of all attempts because all the remaining numbers are represented in percentage only. These columns always add to 100%.
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Customer Answered: Aband to IVR
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The number of contacts/attempts in the Interval interval that were abandoned by the dialer. However, instead of hanging-up on the customer the customer was transferred to an IVR which plays a message.
The percentage of attempts that were sent to IVR (or another dialed number) for treatment after the dialer reached a contact and no agent was available to take the call.
Derived from: Campaign_Query_Rule_Interval. AbandonToIVR/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Answered:Call back
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The number of call backs requested by the customer and the campaign is not configured for personal callback.
Derived from: Campaign_Query_Rule_Interval.CallbackCount/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Answered:Personal Call back
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The number of call back scheduled and requested by the customer and the campaign was configured for personal callback.
Derived from: Campaign_Query_Rule_Interval.PersonalCallbackCount/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Answered: Customer Not Home
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The number of contacts in the Interval where the party answering the phone was not the customer
Derived from: Campaign_Query_Rule_Interval.CustomerNotHomeCount/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Answered: Wrong Number
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The number of contacts in the Interval where the party answering the phone indicated the customer did not live there.
Derived from: Campaign_Query_Rule_Interval.WrongNumberCount/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Answered:Customer Aband
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The number of contacts in the Interval where the customer hung-up immediately after being connected to an agent.
Derived from: Campaign_Query_Rule_Interval. CustomerAbandonDetect/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Did Not Answer: Answering Machine Device
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The number of contacts in the Interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Interval. AnsweringMachineDetect/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Did Not Answer:No Answer
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The number of contacts in the Interval that were not answered.
Derived from: Campaign_Query_Rule_Interval. NoAnswerDetect/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Did Not Answer:Busy
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The number of contacts in the Interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Interval. BusyDetect/
Campaign_Query_Rule_Interval.ContactsAttempted
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Customer Did Not Answer:Cancel
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The number of contacts in the Interval where the dialer canceled a ringing customer call.
Derived from: Campaign_Query_Rule_Interval.CanceledDetect/
Campaign_Query_Rule_Interval.ContactsAttempted
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Problem: SIT Tone
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The number of contacts in the Interval that detected a Special Information Tone (SIT).
Derived from: Campaign_Query_Rule_Interval.SITToneDetect
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Problem: No Dial tone
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The number of contacts in the Interval that did not detect a dial tone
Derived from: Campaign_Query_Rule_Interval.NoDialToneDetect
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Problem: Fax
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The number of contacts in the Interval that detected a fax.
Derived from:Campaign_Query_Rule_Interval.FaxDetect
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Problem: Network Error
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The number of contacts that encountered one of the following problems:
No Ringback from network when dial attempted.
Network disconnected while alerting.
Low Energy ("or dead air") call detected by the dialer.
Derived from: Campaign_Query_Rule_Interval.NoRingBackDetect
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