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Column (Field)
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Description
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Campaign Name
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The name of the campaign selected for the report.
Derived from:Campaign.CampaignName
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Query Rule Name
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The name of the query rule.
Derived from: Query_Rule.QueryRuleName
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Date Time
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The central controller date and time at the start of the Interval.
Derived from:Campaign_Query_Rule_Interval.DateTime
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Attempted
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Summary total of the number of calls attempted in the Interval.
Derived from: Campaign_Query_Rule_Interval.ContactsAttempted
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Requested Personal Callback
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The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Interval.PersonalCallBackCount
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Requested Callback
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The number of call-back contacts.
Derived from:Campaign_Query_Rule_Interval.CallBackCount
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Voice
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The number of contacts for which a voice was detected during the Interval.
Derived from: Campaign_Query_Rule_Interval.VoiceDetect
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Busy
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The number of contacts in the Interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Interval.BusyDetect
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No Answer
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The number of contacts in the Interval that were not answered.
Derived from: Campaign_Query_Rule_Interval.NoAnswerDetect
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No Ringback
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The number of contacts in the Interval that did not detect a ring back. The Calls with CallResults 4, 27 and 28 are mentioned in this column.
Derived from: Campaign_Query_Rule_Interval.NoRingBackDetect
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No Dialtone
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The number of contacts in the Interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Interval.NoDialToneDetect
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Fax
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The number of contacts in the Interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Interval.NoDialToneDetect
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Network IVR
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The number of contacts in the Interval that detected a network answering machine.
Derived from: Campaign_Query_Rule_Interval.NetworkAnsMachineDetect
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Answering Machine
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The number of contacts in the Interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Interval.AnsweringMachineDetect
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SIT Tone
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The number of contacts in the Interval that detected a special information tone (SIT).
Derived from: Campaign_Query_Rule_Interval.SITToneDetect
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Agent Rejected
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The number of preview/callback contacts in the Interval that were rejected by the agent.
Derived from: Campaign_Query_Rule_Interval.AgentRejectedDetect
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Agent Closed
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The number of preview/callback contacts that were rejected by the agent (these customers will not be dialed).
Derived from: Campaign_Query_Rule_Interval.AgentClosedDetect
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Customer Not Home
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The number of contacts in the Interval where the party answering the phone was not the customer.
Derived from: Campaign_Query_Rule_Interval.CustomerNotHomeCount
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Wrong Number
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The number of contacts in the Interval where the party answering the phone indicated the customer did not live there.
Derived from: Campaign_Query_Rule_Interval.WrongNumberCount
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Canceled
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The number of contacts in the Interval where the dialer canceled a ringing customer call. See Reasons for Canceled Calls for Outbound Option Reports.
Derived from: Campaign_Query_Rule_Interval.CanceledDetect
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Dialer Abandon
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The number of contacts in the Interval abandoned by the dialer.
Derived from: Campaign_Query_Rule_Interval.AbandonDetect
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Abandon to IVR
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The number of contacts in the Interval that were abandoned by the dialer. However, instead of hanging-up on the customer the customer was transferred to an IVR which plays a message.
Derived from: Campaign_Query_Rule_Interval.AbandonToIVR
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Customer Abandon
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The number of contacts in the Interval where the customer hung-up immediately after picking up the phone.
Derived from: Campaign_Query_Rule_Interval.CustomerAbandonDetect
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Talk Time
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The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the telephone in the Interval
Derived from: Campaign_Query_Rule_Interval.TalkTime
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WrapUp Time
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The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Interval.WrapupTime
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AMD (perAMD)
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Aband (Aband)
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Abandon (Abandon)
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Callback (Callback)
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customer_answered (customer_answered)
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customer_not_answered (customer_not_answered)
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didnotdial (didnotdial)
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HitRate (HitRate)
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Network Error (perNetwork_IVR)
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PerAband (PerAband)
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perCallback (perCallback)
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perCustomer_answered (perCustomer_answered)
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percustom_noanswer (percustom_noanswer)
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perDialerAban (perDialerAban)
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perNo_Dialtone (perNo_Dialtone)
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perpersonal_callback (perpersonal_callback)
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perSIT_Tone (perSIT_Tone)
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Personal Callback (personal_callback)
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per_problem (per_problem)
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problem (problem)
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Right Party Connect (perVoice)
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right_party (right_party)
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