The Enterprise Application Gateway (GED-145) provides a mechanism for Intelligent Contact Manager (ICM) or Contact Center Enterprise (CCE) the ability to communiate with an external application using a simple request/response mechanism http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1417938 2013-05-25T13:57:28Z 2013-05-25T13:57:28Z