Application GatewayXML push delay and agent activity to Server for Avaya http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=5484982 2013-06-19T04:03:07Z 2013-06-19T04:03:07Z Michael Giberson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6209490 2012-07-31T22:46:09Z 2012-07-31T22:46:09Z

It is possible with GatewayXML if the data that you want sent resides in and/or is accessible from the CUCCE Routing/Admin Scripts.

Michael Giberson 2012-07-31T22:46:09Z MIKE SCHWERMIN http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5484981 2012-04-18T20:22:43Z 2012-04-18T20:22:17Z

Is it possible in a CUCCE 8.0 environment to utilize an Enterprise Application Gateway Server with Gateway XML(COM/ODBC) to write real-time AGent and Call activity to a Web/XML Server for "Avaya ACD" consumption to make Avaya routing decisions based on this Agent availability and Calls in Queue type statistics?  In this situation Avaya would then use this information to make routing decisions to in turn route calls into a call center on CUCCE 8.0.  The Avaya side could also use this real-time information to pull in real-time statistics for reporting purposes also.

MIKE SCHWERMIN 2012-04-18T20:22:17Z