The ICM/IPCC Application Gateway is a mechanism for interfacing the Call Router to an arbitrary customer application. The call router, under control of the routing script, as defined using the script editor, will be able to make queries of a host, and base subsequent routing decisions on the results obtained.
- Controlling where and how the call is routed.
- Passing arbitrary data to the site receiving the call (via translation routing), in case doing this through CTI is not possible
- Retrieving additional call (caller) context data to determine further call processing
- Executing transactions on a back-end system, for example during a script controlled IVR self-service application
Please see Resources page for Documentation