Does seem unexpected...
For a specific example, can you find out which table is missing its record?

David, the records are missing from the endusernumplanmap table.

For e.g. one of the employee who’s records is missing from endusernumplanmap, this is what I found:


- The person is present is enduser table (pulled from active directory)

- Person has a device (verified in device, enduser and enduserdevicemap tables)

- The line that rings on this device is present in numplan table (verified from device,numplan and devicenumplanmap tables)

- But there is no record in endusernumplanmap (verified from enduser, numplan and endusernumplanmap tables)

Any suggestions?

Our main callmanger guy (not the same guy who implemented – that was a contractor) found out the primary extension was set to None on the end user configuration page. Their device rings as expected though ☺

Checked several users who were missing in endusernumplanmap, and all of them ended up having no primary extension on end user configuration page. Is there a way to automate the 107 users that are missing primary extension?

you need to set it's directory number as primary extension on the enduser
page

On Sun, Nov 4, 2012 at 5:53 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Sascha Monteiro has created a new message in the forum "Administration XML
> Questions": --------------------------------------------------------------
> you might have to associate the line to the user?
>
> On Sat, Nov 3, 2012 at 4:50 AM, Cisco Developer Community Forums <
> cdicuser@developer.cisco.com> wrote:
>
> > Dennis Heim has created a new message in the forum "Administration XML
> > Questions":
> --------------------------------------------------------------
> > Can you try unassociating their device to them and then adding it back?
> >
> > Dennis Heim | Sr. UC Engineer
> > World Wide Technology | 314.212.1814 | dennis.heim@wwt.com<mailto:
> > dennis.heim@wwt.com>
> > “Creating Impact, Ignition & Scalability”
> >
> > From: Cisco Developer Community Forums [mailto:
> > cdicuser@developer.cisco.com]
> > Sent: Friday, November 02, 2012 11:41 AM
> > To: cdicuser@developer.cisco.com
> > Subject: New Message from Shivinder Singh in Administration XML (AXL) -
> > Administration XML Questions: RE: New Message from David Staudt in
> > Administration XML (AXL) - Administrat
> >
> > Shivinder Singh has created a new message in the forum "Administration
> XML
> > Questions":
> --------------------------------------------------------------
> > David, the records are missing from the endusernumplanmap table.
> >
> > For e.g. one of the employee who’s records is missing from
> > endusernumplanmap, this is what I found:
> >
> >
> > - The person is present is enduser table (pulled from active directory)
> >
> > - Person has a device (verified in device, enduser and enduserdevicemap
> > tables)
> >
> > - The line that rings on this device is present in numplan table
> (verified
> > from device,numplan and devicenumplanmap tables)
> >
> > - But there is no record in endusernumplanmap (verified from enduser,
> > numplan and endusernumplanmap tables)
> >
> > Any suggestions?
> > --
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