Hi Tom,

Please send over the tech-support logs and the data showing your installation attempt along with the error message for one of these service modules on which the installation is failing. You can get the tech-support logs by sessioning into the service module and typing: copy tech-supp url ftp://<usr:pwd>@<ip/dir/filename.tar.gz> . If the file is larger than 5 MB, please upload it to our ftp server and let me know the file name(s). I've provided the instructions below.


Upload Instructions for External Users:

Connect to ftp.cisco.com via anonymous ftp.
Files must be uploaded into a folder called 'incoming', which is not visible to anonymous users
If you are using a text-based ftp client, type the command "cd incoming"
If you are using a GUI ftp client such as FileZilla, enter 'incoming' manually as the destination for the remote site
Upload the file as normal. You will not be able to see it on the server, as commands to list the files in that folder have been disabled. You may see error messages related to that.

NOTE: You cannot upload a file with the same name more than once as this creates the potential for other users to overwrite the files you have uploaded. If you need to re-upload the same file, either use a new filename or ask the Cisco employee you are working with to remove the file from the server.


Thanks,
Brett

Output of commands requested.

pulax01# software remove all
rm: cannot remove `/dwnld/pkgdata/axp-installer-k9.nme.1.6.2.prt1': Read-only file system
rm: cannot remove `/dwnld/pkgdata/axp-k9.nme.1.6.2.pkg': Read-only file system
Download files removed
Downgrade files removed
pulax01#
pulax01# $l clean url ftp://10.100.8.65/axp1.6.2/axp-k9.nme.1.6.2.pkg
Error::Read-only file system
pulax01#


sh tech uploaded as pulax01.tech.tar.gz

Although I would swear I have rebooted this unit several times, it is now allowing me to remove/install packages.

Larger file uploaded as pulax01.02232012a.tar.gz although it seems mute at this point.