Cisco's Contact Center Enterprise offering includes several reporting offerings: WebView, our legacy reporting product, included with every Contact Center Enterprise system, and Unified Intelligence Suite, an optional reporting package, available beginning with Contact Center Enterprise Release 7.5.
Cisco Unified Intelligence Center, a component of Intelligence Suite, is a web-based, graphical user interface that provides real-time and historical reporting in an easy-to-use, wizard-based application for Cisco Unified Contact Center Enterprise and Hosted, and Unified Intelligent Contact Management. As flexible as it is intuitive, it allows contact center supervisors to report on the details of every contact across all channels in the contact center from a single interface.
Unified Intelligence Center is built on a robust and extensible Web 2.0 framework, which allows you to extend the boundaries of traditional contact center reporting to an information portal where data can be easily integrated from virtually any source and shared throughout the organization.
Built on an extensible interactive web framework, Intelligence Suite allows you to extend the boundaries of traditional contact center reporting to an information portal where data can be integrated from multiple sources and shared throughout the organization.
Key features include:
- Real-time and historical reports and dashboards with flexible presentation options, including interactive grids, graphs, charts, gauges, XSL Transformations (XSLT), and widgets
- User-defined access control for reports, dashboards, and individual rows of data
- Platform for integration of third-party data
Note that Developer Support is not provided for Contact Center Reporting. Self-service support is provided via the forums.
