Contact Center Reporting (CCR)
Contact Center Reporting (CCR)
Cisco's Contact Center Enterprise Release 8.0 includes two reporting applications: WebView, our legacy reporting product, and Cisco Unified Intelligence Center, our newest reporting interface. Intelligence Center Premium was available as an advanced offering on Release 7.5 beginning in 2008. Moving forward, WebView is being replaced by the Intelligence Center product. Both Intelligence Center (Standard version) and WebView are included in release 8.0 to enable customers to transition from WebView to Intelligence Center in that release. Beginning with Release 8.5, WebView will no longer be offered. Cisco Unified Intelligence Center is a web-based, graphical user interface that provides real-time and historical reporting in a wizard-based application for Cisco Unified Contact Center Enterprise and Hosted, and Customer Voice Portal. Unified Intelligence Center is built on an extensible interactive web framework, which allows partners and customers to extend the boundaries of traditional contact center reporting to an information portal where data can be integrated from multiple sources and shared throughout the organization. Key features include:
- Real-time and historical reports and dashboards with flexible presentation options, including interactive grids, graphs, charts, gauges, notes, and widgets
- User-defined access control for reports, dashboards, and individual rows of data
- Platform for reporting on third-party data
What Is It?
Overview
Explore an expanded overview of Contact Center Reporting (CCR) and the business benefits it provides
How Do I Get Started?
Getting Started
Learn what is required to download or further develop this technology/API..
What Resources Are Available?
Resources
Access a variety of resources to help you utilize Contact Center Reporting (CCR)
