Contact Center Reporting (CCR) http://developer.cisco.com/web/ccr/blogroll/-/blogs/rss 2012-02-12T21:26:07Z 2012-02-12T21:26:07Z Carmen Logue http://developer.cisco.com/web/ccr/blogroll/-/blogs/now-available:-cuic-8-0-2 2010-11-11T01:14:06Z 2010-11-11T00:57:56Z

Cisco Unified Intelligence Center 8.0(2) was recently released, and is now available for download here: http://tinyurl.com/26ffouh This is a maintenance release to our Release 8.0 which became

Carmen Logue 2010-11-11T00:57:56Z Carmen Logue http://developer.cisco.com/web/ccr/blogroll/-/blogs/using-icons-in-thresholds-of-7-5-cuic-reports 2010-01-06T03:18:08Z 2010-01-06T02:32:19Z

Using icons to represent thresholds -- such as a red stoplight when an important threshold is exceeded or a smiley face to represent the "Active" state. Icons are widely available online. Use your

Carmen Logue 2010-01-06T02:32:19Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/cuic-trick:-automatically-printing-scheduled-reports-using-microsoft-outlook 2009-12-18T20:53:46Z 2009-12-18T20:45:37Z

From time to time we hear of customers who want to print scheduled reports. They want their report to be sitting in the printer waiting for them in the morning, that sort of thing. CUIC doesn't

Jason Kolb 2009-12-18T20:45:37Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/cuic-7-5-x-diagnostics-demystified 2009-11-05T02:31:14Z 2009-11-05T02:03:32Z

Since we released the CUIC diagnostics page there have been a bunch of questions around what it's showing. Truth is, the diagnostics page is just a sampling of some of the data that's available in the

Jason Kolb 2009-11-05T02:03:32Z Carmen Logue http://developer.cisco.com/web/ccr/blogroll/-/blogs/licensing-for-cisco-unified-intelligence-suite 2009-10-06T22:56:04Z 2009-10-06T22:25:56Z

I have had several questions about how Cisco Unified Intelligence licensing is structured and how to activate Intelligence Center licenses so wanted to address that here. Cisco Unified Intelligence

Carmen Logue 2009-10-06T22:25:56Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/tech-tip:-using-multiple-aw-hds-s-and-a-single-cuic-instance 2009-09-18T19:45:49Z 2009-09-18T19:33:49Z

There is quite a bit of interest in different techniques for using multiple AW/HDS servers with a single CUIC instance, for a number of reasons. One reason people typically want to use multiple AW/HDS

Jason Kolb 2009-09-18T19:33:49Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/now-available:-cuic-7-5-3-highlights! 2009-09-09T19:09:34Z 2009-09-09T19:01:20Z

CUIC 7.5.3 was recently released, and is now available for download from CCO at http://tinyurl.com/n6auuo This is a maintenance release and includes several new features not in 7.5.2, and many

Jason Kolb 2009-09-09T19:01:20Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/howto:-modify-cuic-grid-appearance 2009-09-18T19:48:49Z 2009-09-01T22:41:31Z

With the release of CUIC 7.5.3, there is one grid, the grid that was previously known as the "grouped grid". Since it now supports dynamic sorting it is now the only grid available. One of the nice

Jason Kolb 2009-09-01T22:41:31Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/new-whitepaper:-cuic-7-5-x-performance-tips-and-tweaks 2009-08-24T18:01:37Z 2009-08-24T17:57:03Z

I've just published a fairly comprehensive list of ways to improve performance of CUIC 7.5.x on the Developer Community at http://bit.ly/85kB. There are a few items that I've covered in blog posts

Jason Kolb 2009-08-24T17:57:03Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/cuic-trick:-posting-reports-to-twitter 2009-09-18T19:49:14Z 2009-08-19T00:20:05Z

Want to show off your Web 2.0 mojo? Here's a fun way to share reports with your Twitter contacts. First, find the report you want in the Report Manager, right-click it, and click on the Report Info

Jason Kolb 2009-08-19T00:20:05Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/cuic-performance-tip:-use-the-nolock-hint-when-writing-custom-reports 2009-08-17T19:18:50Z 2009-08-10T20:18:17Z

When you write a custom report, it's always a good idea to use the SQL NOLOCK hint to improve performance and reduce the chance of deadlocks. By default, when a query is sent to SQL Server (i.e. the

Jason Kolb 2009-08-10T20:18:17Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/cuic-tricks:-directing-a-cuic-instance-to-a-specific-aw-hds 2009-08-07T19:00:27Z 2009-08-07T18:50:41Z

In some very specific instances, you may want CUIC Web servers to share a database but query different AW/HDS servers, to split load. At first glance this doesn't seem possible as the AW/HDS that is

Jason Kolb 2009-08-07T18:50:41Z Jason Kolb http://developer.cisco.com/web/ccr/blogroll/-/blogs/customizing-cuis-7-5-x 2009-09-18T19:49:47Z 2009-08-05T17:14:20Z

Most people don't realize just how extensible CUIS is. You can do a lot with it, however, if you know what you're doing. For example, most people don't realize that you can build a completely custom

Jason Kolb 2009-08-05T17:14:20Z