Blogs

From time to time we hear of customers who want to print scheduled reports. They want their report to be sitting in the printer waiting for them in the morning, that sort of thing. CUIC doesn't support this as built-in functionality, but you can do it using Microsoft Outlook.
...Read More

 

There is quite a bit of interest in different techniques for using multiple AW/HDS servers with a single CUIC instance, for a number of reasons.

One reason people typically want to use multiple AW/HDS servers is to spread the load from a CUIC instance to multiple data sources. I've already blogged in the past about ...Read More

 

With the release of CUIC 7.5.3, there is one grid, the grid that was previously known as the "grouped grid". Since it now supports dynamic sorting it is now the only grid available.

One of the nice things about this grid is that much of its appearance can be customized by modifying the CSS (cascading style sheet) file that dictates its appearance. This is an undocumented technique, but should be fairly straightforward for anyone with a bit of HTML experience.
...Read More

 

I've just published a fairly comprehensive list of ways to improve performance of CUIC 7.5.x on the Developer Community at http://bit.ly/85kB.

There are a few items that I've covered in blog posts before, but a ton of new content as well. The document covers the following topics:

  • Server considerations
  • Configuration options
  • Database maintenance
  • ...Read More

 

Want to show off your Web 2.0 mojo? Here's a fun way to share reports with your Twitter contacts.

First, find the report you want in the Report Manager, right-click it, and click on the Report Info context menu item.



The Report Info dialog is very handy, it gives you all the information you need to access a report without using the CUIC menus. Here, we want the "Interactive Grid Permalink":


...Read More

 

When you write a custom report, it's always a good idea to use the SQL NOLOCK hint to improve performance and reduce the chance of deadlocks.
...Read More

 

In some very specific instances, you may want CUIC Web servers to share a database but query different AW/HDS servers, to split load. At first glance this doesn't seem possible as the AW/HDS that is queried is defined by a data source, which is stored in the CUIC database. However, there is a workaround which I'll show you in this post.
...Read More

 

Most people don't realize just how extensible CUIS is. You can do a lot with it, however, if you know what you're doing.

For example, most people don't realize that you can build a completely custom display using custom-built XSLT files. It's true! You can give CUIS your own stylesheets, and then tell the report to use that stylesheet instead of the default displays.
...Read More

 

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Contact Center Reporting

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UCCE Reporting, Tracing single call with Skill Group Details Waiting for an Answer Sebastian Obermeier 2 2163 Date: 11/12/10 4:22 AM
By: Paige Delk
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IP IVR PORT usage report in USCCE Waiting for an Answer Yuvraj Sawant 1 1244 Date: 10/21/10 11:38 AM
By: Yuvraj Sawant
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Value List Refresh Utility Steven Maas 1 890 Date: 10/15/10 8:54 PM
By: Steven Maas
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Title for a CUIS dashboard grid item Waiting for an Answer Igor Zatsarevnyy 5 4266 Date: 10/15/10 8:47 PM
By: Steven Maas
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CUIS 7.5.4 on SSL? Senthil Kumar 1 882 Date: 10/6/10 11:22 AM
By: Senthil Kumar
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RE: Abandon Calls - Skill Group Level Steven Maas 1 1210 Date: 9/16/10 8:27 PM
By: Steven Maas
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Max IRV Ports in a Hour Waiting for an Answer Ted Gundrum 1 1343 Date: 8/24/10 10:19 PM
By: Ted Gundrum
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RealTime Report with 30 Minute rolling interval. Waiting for an Answer Mohamed Salim 1 1237 Date: 8/19/10 10:53 AM
By: Mohamed Salim
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Reporting By Group Level Steven Maas 1 912 Date: 8/17/10 3:38 AM
By: Steven Maas
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Removal of {obs} values Waiting for an Answer Mark Josey 1 819 Date: 8/17/10 12:42 AM
By: Mark Josey
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CUIS - Custom reports Waiting for an Answer Mohideen Sheik 2 2932 Date: 8/16/10 11:35 PM
By: Mark Josey
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CUIS and CVP Informix Database Input Parameter Format Waiting for an Answer Bill Westby 2 1643 Date: 8/13/10 5:32 PM
By: Brandon McDowall
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CUIS Scheduled Custom Reports Waiting for an Answer ED VILLARREAL 3 2195 Date: 8/9/10 10:57 PM
By: Vijay Marimuthu
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Stock Value Lists Waiting for an Answer Steven Maas 3 1781 Date: 8/6/10 10:45 AM
By: Mohamed Salim
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Cross Tab Reporting Waiting for an Answer Steven Maas 2 1906 Date: 8/6/10 8:14 AM
By: VSUBBARAO (simulated)
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We want make a automated report or schedule Report Zaki Qureshi 2 1566 Date: 8/5/10 6:49 PM
By: Emanuele Frisicaro
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Agent_Skill_Group_Half_Hour and Termination_Call_Detail tables in IPCC Waiting for an Answer OOCL ISD 5 4815 Date: 7/29/10 10:05 AM
By: Vijay Marimuthu
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Call Disconnect by Agent or Customer Waiting for an Answer Mohamed Salim 3 1887 Date: 7/29/10 9:56 AM
By: Vijay Marimuthu
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Change HDS that Archiver is pointing to Jason Prescott 1 928 Date: 7/23/10 11:42 PM
By: Jason Prescott
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Extracting Business Intelligence from Outbound Dialer Campaigns using CUIS VSUBBARAO (simulated) 1 1752 Date: 7/23/10 11:37 PM
By: VSUBBARAO (simulated)
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