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Contact Center Reporting

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Making Monday 1st day of the week Waiting for an Answer Sarah Barnes 1 200 Date: 1/21/13 11:26 AM
By: Sarah Barnes
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Real-Time Enterprise Service report template download Waiting for an Answer Amanda McCauley 2 414 Date: 1/15/13 3:36 AM
By: Siby Alexander
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Wrap-up codes report? Senthil Kumar Natarajan 9 1879 Date: 1/14/13 8:45 PM
By: Luis Yrigoyen
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SLA summary report footer formulas for call type reports Luis Yrigoyen 1 204 Date: 1/14/13 8:08 PM
By: Luis Yrigoyen
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Service level percentage, does it include Error calls Resolved Luis Yrigoyen 4 554 Date: 1/14/13 8:02 PM
By: Luis Yrigoyen
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CUIC summary reports showing multiple dates per day due to time zone Resolved Luis Yrigoyen 2 463 Date: 12/27/12 3:14 PM
By: Luis Yrigoyen
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Looking to automatically update custom Collections in the Value Lists Waiting for an Answer Nicolas Nguyen 1 175 Date: 12/14/12 4:51 PM
By: Nicolas Nguyen
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Formula to calculate Calls Offered from Call_Type_Skill_Group_Interval tbl Waiting for an Answer Daniel Jebakumar 4 656 Date: 12/14/12 3:51 PM
By: ED VILLARREAL
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CUIC85_Migrated Webview Reports custom caltyp31 error Sergey Ivanov 1 344 Date: 11/28/12 8:38 AM
By: Sergey Ivanov
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CUIC85_Migrated Webview Reports - don't work on UCCE 8.x Waiting for an Answer Preben Jensen 3 551 Date: 11/27/12 6:16 PM
By: Luis Yrigoyen
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Significance of the Registry AutoStartICRAtBoot Waiting for an Answer Shilpa Suresh 2 364 Date: 11/16/12 6:23 AM
By: Shilpa Suresh
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Account Number in Outbound Report Waiting for an Answer Vladimir Lazovic 4 499 Date: 11/14/12 8:07 AM
By: Nick Santilli
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Is it possble to calculate an Agent Average Ring Time? Waiting for an Answer Gerard O'Rourke 2 564 Date: 11/2/12 8:40 AM
By: Chun Ngai Wong
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CVP Reporting 8.5 Waiting for an Answer Ron Nelson 1 291 Date: 10/30/12 1:33 PM
By: Ron Nelson
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Restricted Value List in 8.5 Waiting for an Answer Mohamed Salim 2 414 Date: 10/29/12 11:19 AM
By: Fred Green
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Questions about charts in CUIC Waiting for an Answer Felipe Moraes 1 304 Date: 10/25/12 8:21 PM
By: Felipe Moraes
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SAVE AS Report needs Write Access Gerard O'Rourke 7 591 Date: 10/24/12 3:26 PM
By: Rajesh Kongath
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CallDetailReport not working Senthil Kumar Natarajan 11 2240 Date: 10/24/12 3:24 PM
By: Marius Bogdan Stan
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Problem with CallDetailReport Waiting for an Answer Dan Farland 3 399 Date: 10/23/12 5:03 PM
By: Yuvraj Sawant
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Webview Outbound Option reports for CUIC 8.5.2 Luis Yrigoyen 7 2665 Date: 10/15/12 11:20 PM
By: Chris Anderson
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