I have created an Average Wrap calculation within the SQL  AvgWrapAHT = ISNULL(AgentSkillGroup.WrapTime / AgentSkillGroup.CallsHandled, 0),
I have also created Average Hold & Average Hanlded Talk Time based on the same type of calculation.
in 90% of the agents, these 3 calculations added together equate to the AHT cisco calcultaion
AHT = ISNULL(AgentSkillGroup.HandledCallsTime / AgentSkillGroup.CallsHandled, 0),
 
Does anyone have any idea why 10% of the agents are shoing different?
 
Once again all help gratefully received.
 
Cheers Sarah