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CUIC Trick: Automatically Printing Scheduled Reports using Microsoft Outlook
Jason Kolb
| 18 Dec 2009
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From time to time we hear of customers who want to print scheduled reports. They want their report to be sitting in the printer waiting for them in the morning, that sort of thing. CUIC doesn't support this as built-in functionality, but you can do it using Microsoft Outlook.
...Read More
Tech Tip: Using multiple AW/HDS's and a single CUIC instance
Jason Kolb
| 18 Sep 2009
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There is quite a bit of interest in different techniques for using multiple AW/HDS servers with a single CUIC instance, for a number of reasons.
One reason people typically want to use multiple AW/HDS servers is to spread the load from a CUIC instance to multiple data sources. I've already blogged in the past about
...Read More
HOWTO: Modify CUIC grid appearance
Jason Kolb
| 01 Sep 2009
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With the release of CUIC 7.5.3, there is one grid, the grid that was previously known as the "grouped grid". Since it now supports dynamic sorting it is now the only grid available.
One of the nice things about this grid is that much of its appearance can be customized by modifying the CSS (cascading style sheet) file that dictates its appearance. This is an undocumented technique, but should be fairly straightforward for anyone with a bit of HTML experience.
...Read More
New Whitepaper: CUIC 7.5.x Performance Tips and Tweaks
Jason Kolb
| 24 Aug 2009
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I've just published a fairly comprehensive list of ways to improve performance of CUIC 7.5.x on the Developer Community at
http://bit.ly/85kB
.
There are a few items that I've covered in blog posts before, but a ton of new content as well. The document covers the following topics:
Server considerations
Configuration options
Database maintenance
...Read More
CUIC Trick: Posting Reports to Twitter
Jason Kolb
| 18 Aug 2009
Tweet
Want to show off your Web 2.0 mojo? Here's a fun way to share reports with your Twitter contacts.
First, find the report you want in the Report Manager, right-click it, and click on the Report Info context menu item.
The Report Info dialog is very handy, it gives you all the information you need to access a report without using the CUIC menus. Here, we want the "Interactive Grid Permalink":
...Read More
CUIC Performance Tip: Use the NOLOCK hint when writing custom reports
Jason Kolb
| 10 Aug 2009
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When you write a custom report, it's always a good idea to use the SQL NOLOCK hint to improve performance and reduce the chance of deadlocks.
...Read More
CUIC Tricks: Directing a CUIC instance to a specific AW/HDS
Jason Kolb
| 07 Aug 2009
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In some very specific instances, you may want CUIC Web servers to share a database but query different AW/HDS servers, to split load. At first glance this doesn't seem possible as the AW/HDS that is queried is defined by a data source, which is stored in the CUIC database. However, there is a workaround which I'll show you in this post.
...Read More
Customizing CUIS 7.5.x
Jason Kolb
| 05 Aug 2009
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Most people don't realize just how extensible CUIS is. You can do a lot with it, however, if you know what you're doing.
For example, most people don't realize that you can build a completely custom display using custom-built XSLT files. It's true! You can give CUIS your own stylesheets, and then tell the report to use that stylesheet instead of the default displays.
...Read More
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Agent inbound/oubound call detail report
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Sarah Barnes
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37
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Agent inbound/oubound call detail report
cuic 8.5.4
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3/11/13 5:27 PM
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Has anyone created an Agent report that gives a detail log by agent of inbound and out bound calls with numbers called, time stamps, length of call etc.
If not - which tables would you recommend to create such a report.
Thanks Sarah
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Anne Garrison
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RE: Agent inbound/oubound call detail report
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3/11/13 5:33 PM as a reply to Sarah Barnes.
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You would have to use the TCD tables for that kind of information.
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Sarah Barnes
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RE: Agent inbound/oubound call detail report
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3/12/13 1:41 PM as a reply to Anne Garrison.
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THanks Anne, is this something you have done yourself?
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DARREN SEMMLER
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RE: Agent inbound/oubound call detail report
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3/12/13 10:41 PM as a reply to Sarah Barnes.
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Sarah, Attached are a couple of reports that I have used before. It should work on most systems, but might need a bit of tweaking.. Darren
Attachments:
agtskg00_cust01_Agent By Skill Total Call Activity.zip
(9.0k),
peragt00_cust01_Agent Total Call Activity.zip
(8.8k)
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Sarah Barnes
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RE: Agent inbound/oubound call detail report
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3/13/13 10:36 AM as a reply to DARREN SEMMLER.
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Thanks Darren, I am not that great in creating Custom reports from scratch, so this is extremely helpful. will play around with it to get what I need :-).
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