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CUIS Connector

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CUIS Connector
Answer
7/22/09 2:26 AM
I want to make a CUIS report that has contact center data and data from my CRM database, do I need to build a connector?  Is that something I can do myself?
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RE: CUIS Connector
Answer
7/22/09 9:09 PM as a reply to Tod Famous.
Yes -- to connect to a CRM database, you will need a connector to the Archiver.  Development of the connector requires significant knowledge of the source database so recommend involving either a partner or Cisco Advanced Services who has previously developed connectors.
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RE: CUIS Connector
Answer
7/30/09 11:06 PM as a reply to Carmen Logue.
Alternatively, could create a dashboard with reports from both places.
 
Also, you can freely drill between reports from different data sources if this works with the data you're looking at.
 
Jason
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