Hi,
 
We have a Unified Contact Center Enterprise 7.2 environment in which a contact center, say A, is running.
 
We also have one more contact center, say B, which is currently running in Unified Contact Center Express 5.0 environment.
We want to migrate the contact B running in the UCCX environment into the UCCE environment where the contact center A is running.
 
We want both the contact centers to run under the same UCCE environment after the migration.
 
We also want to retain and/or migrate the historical data in the UCCX system for reporting pourpose even after the migration.
 
Can anyone please guide us how to migrate the historical data in the UCCX system to UCCE system whithout any conflict? Is there any tool/documentation available for this migration process?
 
Please help me in getting the details as soon as possible.
 
Thanks and regards,
Ilayaraja M