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From time to time we hear of customers who want to print scheduled reports. They want their report to be sitting in the printer waiting for them in the morning, that sort of thing. CUIC doesn't support this as built-in functionality, but you can do it using Microsoft Outlook.
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There is quite a bit of interest in different techniques for using multiple AW/HDS servers with a single CUIC instance, for a number of reasons.

One reason people typically want to use multiple AW/HDS servers is to spread the load from a CUIC instance to multiple data sources. I've already blogged in the past about ...Read More

 

With the release of CUIC 7.5.3, there is one grid, the grid that was previously known as the "grouped grid". Since it now supports dynamic sorting it is now the only grid available.

One of the nice things about this grid is that much of its appearance can be customized by modifying the CSS (cascading style sheet) file that dictates its appearance. This is an undocumented technique, but should be fairly straightforward for anyone with a bit of HTML experience.
...Read More

 

I've just published a fairly comprehensive list of ways to improve performance of CUIC 7.5.x on the Developer Community at http://bit.ly/85kB.

There are a few items that I've covered in blog posts before, but a ton of new content as well. The document covers the following topics:

  • Server considerations
  • Configuration options
  • Database maintenance
    • ...Read More

 

Want to show off your Web 2.0 mojo? Here's a fun way to share reports with your Twitter contacts.

First, find the report you want in the Report Manager, right-click it, and click on the Report Info context menu item.



The Report Info dialog is very handy, it gives you all the information you need to access a report without using the CUIC menus. Here, we want the "Interactive Grid Permalink":


...Read More

 

When you write a custom report, it's always a good idea to use the SQL NOLOCK hint to improve performance and reduce the chance of deadlocks.
...Read More

 

In some very specific instances, you may want CUIC Web servers to share a database but query different AW/HDS servers, to split load. At first glance this doesn't seem possible as the AW/HDS that is queried is defined by a data source, which is stored in the CUIC database. However, there is a workaround which I'll show you in this post.
...Read More

 

Most people don't realize just how extensible CUIS is. You can do a lot with it, however, if you know what you're doing.

For example, most people don't realize that you can build a completely custom display using custom-built XSLT files. It's true! You can give CUIS your own stylesheets, and then tell the report to use that stylesheet instead of the default displays.
...Read More

 

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Formula to calculate Calls Offered from Call_Type_Skill_Group_Interval tbl

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Formula to calculate Calls Offered from Call_Type_Skill_Group_Interval tbl
cuic
Answer
10/10/12 6:16 AM
Hi,
 
i need to show the calls handled in a report which uses Call_Type_Skill_Group_Interval table. Is there a formula to obtain the same. 
 
Currently I use sum(isnull(CallsOfferedRouted,0)+isnull(CallsOfferedNotRouted,0)+isnull(CallsHandledNotRouted,0)). But the value doesn't match with those from other reports.
 
Can someone help me please. Thanks in advance.
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Re: New Message from Daniel Jebakumar in Contact Center Reporting (CCR) - C
Answer
10/10/12 6:12 AM as a reply to Daniel Jebakumar.
Hi Daniel,

Am I missing something here? Why aren't you just using Call_Type_Skill_Group_Interval.CallsHandled?

Cheers,

Nathan Luk
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Reply-To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Date: Wednesday, 10 October 2012 4:06 PM
To: "cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>" <cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>>
Subject: New Message from Daniel Jebakumar in Contact Center Reporting (CCR) - Contact Center Reporting: Formula to calculate Calls Handled from Call_Type_Skill_Group_Interval tbl

Daniel Jebakumar has created a new message in the forum "Contact Center Reporting": -------------------------------------------------------------- Hi,

i need to show the calls handled in a report which uses Call_Type_Skill_Group_Interval table. Is there a formula to obtain the same.

Currently I use sum(isnull(CallsOfferedRouted,0)+isnull(CallsOfferedNotRouted,0)+isnull(CallsHandledNotRouted,0)). But the value doesn't match with those from other reports.

Can someone help me please. Thanks in advance.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/ccr/forums/-/message_boards/view_message/7481518 or simply reply to this email.
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RE: Formula to calculate Calls Handled from Call_Type_Skill_Group_Interval
Answer
10/10/12 6:15 AM as a reply to Nathan Luk.
Sorry. The needed metric is Calls Offered. Not handled.. My mistake
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RE: Formula to calculate Calls Handled from Call_Type_Skill_Group_Interval
Answer
12/14/12 3:51 PM as a reply to Daniel Jebakumar.
Skill_Group_Interval.CallsOffered
 
Daniel Jebakumar:
Sorry. The needed metric is Calls Offered. Not handled.. My mistake
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