Agent Historical Summary Daily Report http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-19T22:32:23Z 2013-05-19T22:32:23Z Finnur Eiriksson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15142975 2013-05-10T09:41:00Z 2013-05-10T09:41:00Z

Is this a HA system. If yes, have you tried connecting to db on other server and see if you can find the custom sp there? I'm using Server Studio from AGS to develop custom SP, maybe that works better than squirrel? [url=http://serverstudio.com/]http://serverstudio.com/[/url]  

Finnur Eiriksson 2013-05-10T09:41:00Z Finnur Eiriksson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15142823 2013-05-10T09:36:00Z 2013-05-10T09:36:00Z

Fixed. Default data source points to secondary server. Created a new data source that points to primary server. Works now.

Finnur Eiriksson 2013-05-10T09:36:00Z Sarah Barnes http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15091689 2013-05-09T13:06:24Z 2013-05-09T13:06:24Z

Can anyone help - a customer has tried to run a customised report today and has come up with the following error on attached document. it was working fine last week and all the other customised reports are working ok, Just checking to see if anyone has seen this before and if so - what was the solution - other than reimporting the report!     Thanks Sarah

Sarah Barnes 2013-05-09T13:06:24Z Chuck Brier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15093176 2013-05-09T12:44:25Z 2013-05-09T12:44:25Z

Troy and Carmen,   Thanks for your response. I was hoping that there was a Cisco provided solution that I was missing. I guess I am not thay lucky. I will contact our Cisco Support Team and submit an enhanceent request.

Chuck Brier 2013-05-09T12:44:25Z Troy Dawson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15055747 2013-05-08T13:47:58Z 2013-05-08T13:46:03Z

If you have a PDF writer program, you can use that to print to a PDF. (for example, Adobe Acrobat X Pro. Acrobat Reader won't work for this process) Open the dashboard, and use the 'pop-out' button to open in a seperate window. (this will isolate the print area, so you don't end up with menus, drawers, tabs etc. all over your printout) Use the keyboard shortcut to Print (CTRL-P for Win, or CMD-P on Mac) and Select Adobe PDF as your printer. (instead of a physical printer) Rename and save, then you can print to paper, email, or whatever you need. Adobe Pro offers some limited tools that allow you to add text, draw boxes, arrows, etc. That said, I also would really like to see a 'one-click' button for exporting reports and dashboards to PDF. We also need the ability to create and edit the output so we can add our logo, titles, and other formatting elements.  

Troy Dawson 2013-05-08T13:46:03Z Carmen Logue http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15054327 2013-05-08T12:34:12Z 2013-05-08T12:34:12Z

[quote=Chuck Brier]Anybody have a good idea on how to print the contents of a dashboard or a multi-view report into a continuous sheet or pdf? I’ve created a dashboard that consists of multiple “scheduled reports”.  These reports are a combination of gird and charts laid out in a multi-column-row dashboard. I need to be able to print this out as handouts or export into executive summary reports. I liked the way that crystal reports allowed us to lay out a formatted report and send to pdf etc… Is there anything compatible to this in CUIC besides using the export feature and repeating for each view? The dashboard does not print well using typical browser/print function.  [/quote]   Hi -- The only way that I know to do this is to use either the computer's PrintScreen function (with Windows) or use Cmd-Shift-4 keyboard sequence on Mac to get a printable pdf/image of the dashboard.

Carmen Logue 2013-05-08T12:34:12Z Chuck Brier http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14898592 2013-05-02T19:39:51Z 2013-05-02T19:39:51Z

Anybody have a good idea on how to print the contents of a dashboard or a multi-view report into a continuous sheet or pdf? I’ve created a dashboard that consists of multiple “scheduled reports”.  These reports are a combination of gird and charts laid out in a multi-column-row dashboard. I need to be able to print this out as handouts or export into executive summary reports. I liked the way that crystal reports allowed us to lay out a formatted report and send to pdf etc… Is there anything compatible to this in CUIC besides using the export feature and repeating for each view? The dashboard does not print well using typical browser/print function.  

Chuck Brier 2013-05-02T19:39:51Z Sarah Barnes http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14887931 2013-05-02T15:40:44Z 2013-05-02T15:40:44Z

Steve you are brilliant i have added in teh SkillGroupTargetID and it works.. see it is the little things :-)   Thanks

Sarah Barnes 2013-05-02T15:40:44Z Sarah Barnes http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14887679 2013-05-02T15:33:57Z 2013-05-02T15:33:57Z

Hi Steve, unfortunately that is where my problem is I do not have access to teh SQL Query Analyzer to know why it is not working, so I am sort of running blind. However I am pleased to read that you had information come back from my query based on Skill group - so hopefully it will work in the customers environment and it is just our lab syste, :-)

Sarah Barnes 2013-05-02T15:33:57Z Steven Maas http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14888634 2013-05-02T15:23:59Z 2013-05-02T15:23:59Z

Additional Thought. If you are using the stock Skill Group collection.  The value list needs to be set on SkillGroupSkillTargetID and your Key Criteria Field should be SkillGrouSkillTargetID.    

Steven Maas 2013-05-02T15:23:59Z Steven Maas http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14888563 2013-05-02T15:18:19Z 2013-05-02T15:18:19Z

I copied your query and was able to produce results. It may be how CUIC is performing the where clause. I would do the following. Execute this is CUIC then and select the 'SQL' that CUIC generates.  Then run that directly in SQL Query Analyzer.  Chances it is how CUIC creates the WHERE clause,  

Steven Maas 2013-05-02T15:18:19Z GREG GREBIN http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14886661 2013-05-02T14:55:07Z 2013-05-02T14:55:07Z

I am out of the office until 05/06/2013. I am on PTO with limited access to email and phone. Note: This is an automated response to your message "New Message from Sarah Barnes in Contact Center Reporting (CCR) - Contact Center Reporting: TCD reporting" sent on 05/02/2013 09:51:58 AM. This is the only notification you will receive while this person is away. Prime Therapeutics made the following annotations --------------------------------------------------------------------- CONFIDENTIALITY NOTICE: The information contained in this communication may be confidential, and is intended only for the use of the recipients named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. ---------------------------------------------------------------------

GREG GREBIN 2013-05-02T14:55:07Z Sarah Barnes http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14886610 2013-05-02T14:51:51Z 2013-05-02T14:51:51Z

I have created a TCD report which brings back data if I set the Key Criteria field in properties as ANI, however if I change it to Skill Group, then it doesn't bring back any data at all. As far as I can see everything is associated correctly and when I run it with ANI I can see the Skill Group information, therefore I don't know where to look! Any help or advise will be greatly appreiated. Here is the query. SELECT DateTime, Agent.EnterpriseName as Agent, Skill_Group.EnterpriseName as SkillGroup, TCD.DigitsDialed, TCD.DNIS,  TCD.ANI,  TCD.TalkTime,  TCD.RingTime, TCD.TimeToAband,  TCD.Duration,  TCD.HoldTime, TCD.LocalQTime,  TCD.WorkTime, Agent.SkillTargetID FROM Termination_Call_Detail TCD JOIN Agent ON TCD.AgentSkillTargetID = Agent.SkillTargetID JOIN Skill_Group ON TCD.SkillGroupSkillTargetID = Skill_Group.SkillTargetID  WHERE  Agent.EnterpriseName IS NOT NULL ORDER BY Agent.EnterpriseName ASC, DateTime ASC, Skill_Group.EnterpriseName ASC  

Sarah Barnes 2013-05-02T14:51:51Z DAVID CHUMBLEY http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14709763 2013-04-26T19:18:36Z 2013-04-26T19:18:36Z

It's the daily summary template that I downloaded from here.  The queries haven't been changed which is why I'm surprised it's not an issue for anyone else.  I've looked at it on a 9.0(2) and 8.5(4) CUIC versions and it the same issue on both versions  

DAVID CHUMBLEY 2013-04-26T19:18:36Z Senthil Kumar Natarajan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14556238 2013-04-23T10:45:02Z 2013-04-23T10:45:02Z

[quote=DAVID CHUMBLEY]Attaching file again, with completed tasks fields hidden.[/quote] looks like your query for the timers part is messed up. i never noticed this in my version of CUIC. Have you tried checking the query or re-importing the report?   btw, what version of cuic?    

Senthil Kumar Natarajan 2013-04-23T10:45:02Z DAVID CHUMBLEY http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14554213 2013-04-23T10:33:16Z 2013-04-23T10:32:32Z

Attaching file again, with completed tasks fields hidden.

DAVID CHUMBLEY 2013-04-23T10:32:32Z Senthil Kumar Natarajan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14553926 2013-04-23T10:25:37Z 2013-04-23T10:25:37Z

Could not see the attachments anymore. Can you please re-attach? -Senthil

Senthil Kumar Natarajan 2013-04-23T10:25:37Z DAVID CHUMBLEY http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14554006 2013-04-23T10:21:45Z 2013-04-23T10:21:45Z

Sorry.  If you open the attachment (not sure why it posted the screenshot like that) you will see what I am referring to.  The Log On Duration, % Active, % Not Ready, all of the fields under the Agent State Times are different.  The Completed Tasks fields are the same as you mentioned though.

DAVID CHUMBLEY 2013-04-23T10:21:45Z Senthil Kumar Natarajan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14553747 2013-04-23T10:13:57Z 2013-04-23T10:13:57Z

[quote=DAVID CHUMBLEY]I'm having an issue with the Agent State Times in the Agent Historical Daily Summary Report.  Specifically in the Agent State Times fields.  If I run the report for multiple agents it returns different values than if I run it for 1 agent for the same interval.  In the attached screenshot you will see what I am referring to.  Look at Katherine in both reports.  They values are much different and it's for the same time frame.  Any ideas what I need to change?  Thanks[/quote] What difference? I see same data for Kath.      

Senthil Kumar Natarajan 2013-04-23T10:13:57Z DAVID CHUMBLEY http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14553411 2013-04-23T10:27:30Z 2013-04-23T09:56:24Z

I'm having an issue with the Agent State Times in the Agent Historical Daily Summary Report.  Specifically in the Agent State Times fields.  If I run the report for multiple agents it returns different values than if I run it for 1 agent for the same interval.  In the attached screenshot you will see what I am referring to.  Look at Katherine in both reports.  They values are much different and it's for the same time frame.  Any ideas what I need to change?  Thanks

DAVID CHUMBLEY 2013-04-23T09:56:24Z