CUIC 9.0(2) Agent Reports Do Not Show Agent Name http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=12326187 2013-05-21T19:58:09Z 2013-05-21T19:58:09Z David Macias http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12359797 2013-02-25T19:30:17Z 2013-02-25T19:30:17Z

Thank you Carmen, any idean when these reports will be released?  We're about to go live on our second PCCE project and would love for the reporting to be ready come day one.   david

David Macias 2013-02-25T19:30:17Z Carmen Logue http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12361046 2013-02-25T19:24:32Z 2013-02-25T19:24:32Z

For Contact Center Enterprise, we use Enterprise Name since it is a unique field.  For Packaged CCE, we are releasing new version of the reports/value lists to use the Agent Name field since you are not able to modify EnterpriseName in PCCE.

Carmen Logue 2013-02-25T19:24:32Z David Macias http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12326186 2013-02-25T01:15:30Z 2013-02-25T01:15:30Z

When I click on an agent report and I want to pick an agent, it shows me the agent ID and not the agent's name.  This just doesn't seem to be correct, I'm running CUIC standard so I can't modify the reports directly, anyone else notice this?   Thank you.

David Macias 2013-02-25T01:15:30Z