CUIC 9 : real-time call waiting status by seconds http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=12375374 2013-05-24T11:23:01Z 2013-05-24T11:23:01Z DARREN SEMMLER http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12943562 2013-03-12T23:25:14Z 2013-03-12T23:25:14Z

Gajanan,   have you looked at the "Route_Real_Time" table ??? might contain the data you require,   Darren

DARREN SEMMLER 2013-03-12T23:25:14Z Gajanan Pande http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12375373 2013-02-26T05:18:50Z 2013-02-26T05:08:09Z

Hi Team,   We wish to achieve a CUIC 9.x real-time report something like a table attached. [b]Could you please confirm if it's possible to achieve it ? If yes, how ?[/b]   We need to get table more detail than[i] [awdb.dbo.t_Skill_Group_Real_Time][/i] . By saying 'real-time call waiting status by seconds', I don't mean the 'Data Refresh Time' but I meant 'Time Interval' as shown in table above. As we know, there are 'AnsInterval1 ~ AnsInterval10' and '[i]AbandInterval1 ~AbandInterval10' [/i]columns in the table [i]'t_Call_Type_Half_Hour' [/i]in [i][b]hds[/b][/i], [b]but not [/b]in '[i]t_Call_Type_Real_Time' in [b]awdb[/b][/i]. That data is what we need first and if possible, the detail of each currently waiting call such as call id, caller id, how long the call is waiting(seconds). [b]Could you please confirm if it's possible to achieve it ? If yes, how ? [/b] Thanks GP.    

Gajanan Pande 2013-02-26T05:08:09Z