Need to Setup sound on CUIC reporting http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=7296775 2013-05-24T06:11:29Z 2013-05-24T06:11:29Z Ramprasad Rathod http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7296774 2012-10-03T04:51:26Z 2012-10-03T04:51:15Z

HI Is there a way to set up a sound on CUIC, when the call is waiting in queue.. we have ablity to set a threshold to change the colour on the column. But can we set up a sound when the call is waiting in queue, so that agents and supervisor will be alerted. CUIC ver is 8.5.2 Thanks Ram

Ramprasad Rathod 2012-10-03T04:51:15Z