Developer Network

Contact Center Reporting Documents

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Intelligence Center 8.0 Additional Templates (also work...

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Intelligence Center 8.5(4) and 9.x Reports for CCE 8.x...

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Staging - Pre-released Templates

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WebView Template SQL

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		7.5 WebView template SQL.zip
		30 Nov 2012: Contains Webview SQL statements to allow recreating reports in Intelligence Center

		8.0 WebView Template SQL.zip
		30 Nov 2012:

		80 Agent Logout by Media.xml
		28 Nov 2012:

		80 Agent Skill Group Logout...
		28 Nov 2012:

		Agent Historical All Fields...
		30 Nov 2012:

		Bitly1
		18 Aug 2009:

		Bitly2
		18 Aug 2009:

		CISCO UNIFIED INTELLIGENCE...
		24 Aug 2009: A comprehensive and technical list of ways to improve 7.5.x deployment performance.

		CUIS Architecture Diagram
		30 Nov 2012: UIS Architecture Diagram

		Camqry 01 04 05.html
		1 Nov 2011:

Folders

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Folder	# of Folders	# of Documents

Blog Images Blog images Subfolders: Posting_To_Twitter, PrintingScheduledReports	2	2
Content Images	0	1
Intelligence Center 8.0 Additional Templates (also work with Intelligence Center 8.5) Additional (non-stock) Intelligence Center 8.0 templates to be imported for Contact Center Enterprise, CVP and others. Subfolders: Customer Voice Portal 8.x, SocialMiner 8.x, Unified Contact Center Enterprise (CCE) 8.x	3	0
Intelligence Center 8.5(4) and 9.x Reports for CCE 8.x and 9.x Additional Reports for use with Intelligence Center 8.5(4) and higher with Data Source of Contact Center Enterprise 8.x or 9.x	0	5
Staging - Pre-released Templates This is a folder for anyone to put proposed content for this area. We will move into production folders after review	0	2
WebView Template SQL Contains all .pbl files for WebView for Contact Center Enterprise Release 7.5 and 8.0 to allow cutting and paste into Intelligence Center templates for further customization and extension.	0	1
general	0	1

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Documents

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