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Intelligence Center 8.5(4) and 9.x - Contact Center Enterprise 8.x and 9.x Reports


   Screen Shots - Sample Dashboards.pptx
  30 Nov 2012: The dashboards attached are based on stock reports for UCCE and CVP as well as standard web content (web pages and widgets)
   ReportXML - Avaya Transition Reports.zip
  30 Nov 2012: 
   ReportXML - CUIC85 Migrated Webview Reports.zip
  30 Nov 2012: 
   ScreenShots - Additional OutBound Reports.ppt
  30 Nov 2012: Powerpoint with screen shots of second group of Outbound reports
   ReportXML - Additional Outbound Reports.zip
  30 Nov 2012: Part 2 of CCE Outbound Option reports
   Screen shots - CCE Stock Reports.pptx
  30 Nov 2012: Some (not comprehensive) presentation with the stock reports available for Intelligence Center 8 for reporting on UCCE. For full set, please see the Report Template reference guide posted here...

Intelligence Center 8.x and 9.x - Contact Center Enterprise 8.x and 9.x Reports


   ReportXML - CCE Summary Reports.zip
  30 Nov 2012: 
   ReportXML - AlternateViewReports.zip
  30 Nov 2012: Alternative ways of representing Contact Center Enterprise data
   ReportXML - CallDetailReport.xml
  30 Nov 2012: 
   Screen Shots - CCE Summary Reports.pptx
  30 Nov 2012: 
   ReportXML - Call Type Abandon Answer Distribution - Daily Summary.xml
  30 Nov 2012: Call Type Abandon Answer Distribution All Fields report -- summarized to show daily information
   Agent Historical All Fields Report help file.html
  30 Nov 2012: 
   ReportXML - OutboundReports(v4).zip
  30 Nov 2012: Current version of CUIC Outbound Reports to download.
   ScreenShot - AgentHistoricalAllFields.ppt
  30 Nov 2012: 
   Screen Shots - Outbound Reports.pptx
  30 Nov 2012: Group one of Outbound reports
   Camqry 18 10 16.html
  30 Nov 2012: 
   ReportXML - Agent Historical All Fields.zip
  30 Nov 2012: Current version of CUIC WebView Replacement reports to download.
   Camqry 20 22.html
  30 Nov 2012: 
   ScreenShot - CCE Config and Sizing Data Report.pptx
  12 Dec 2012: Sizing information for Contact Center Enterprise 8.x and 9.x
   Camqry 14 11 12.html
  30 Nov 2012: 
   Camqry 17 19.html
  30 Nov 2012: 
   Camqry 21 23.html
  30 Nov 2012: 
   ReportXML - CCE Config and Sizing Data Report.zip
  12 Dec 2012: Sizing information for Contact Center Enterprise 8.x and 9.x
   Camqry 02 03 06.html
  30 Nov 2012: 
   camqry01 04 05.html
  30 Nov 2012: 
   Camqry 15 13.html
  30 Nov 2012: 

Intelligence Center 8.x and 9.x - Customer Voice Portal 8.x Reports


   Report XML - CVP Reports.zip
  9 Nov 2011: 
   Screen Shots - CVP Reports.pptx
  9 Nov 2011: Standard CVP reports available for download and use with CVP 8 and CUIC 8

Intelligence Center 8.x and 9.x - EIM WIM 4.4 Reports


Intelligence Center 8.x and 9.x - SocialMiner 8.x and 9.x Reports


   Screen shots - SocialMiner reports.pdf
  9 Nov 2011: 
   ReportXML - SocialMiner Reports v2.zip
  30 Nov 2012: Reports for SocialMiner 8.x or 9.x version 2

Beta - Pre-released Reports


No files available

Tips and Best Practices for Working with Intelligence Center 8


   ReportDefinitionChanges.pdf
  31 Aug 2011: 
   UsingRelativeDatesWithAnonBlocks.zip
  13 Jun 2011: Corrected .XML report (that actually works now) and a whitepaper to provide how-to-steps for using Relative Dates with an Anon. Block.

WebView Reports SQL for UCCE 7.5 and 8.0


Intelligence Center 7.5 Information and Utilities


   ValueListRefreshUtility.doc
  30 Nov 2012: Contains installation and usage instructions
   ContextAware
  30 Nov 2012: ContextAware.PNG
   CUIS Architecture Diagram
  30 Nov 2012: UIS Architecture Diagram
   Value and Collection Refresh Utility.zip
  30 Nov 2012: Zipped, please see the Word document for installation and usage instructions
   CISCO UNIFIED INTELLIGENCE CENTER 7.5.X PERFORMANCE TIPS AND TWEAKS.pdf
  24 Aug 2009: A comprehensive and technical list of ways to improve 7.5.x deployment performance.
   Performance Guidelines for Intelligence Center.pdf
  12 Aug 2009: Provides performance guidelines for number of simultaneous reports, sizes, etc plus design tips.