Contact Center Reporting

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Wrap-up codes report? Senthil Kumar Natarajan 9 1869 Date: 1/14/13 8:45 PM
By: Luis Yrigoyen 		RSS (Opens New Window)
SLA summary report footer formulas for call type reports Luis Yrigoyen 1 199 Date: 1/14/13 8:08 PM
By: Luis Yrigoyen 		RSS (Opens New Window)
Service level percentage, does it include Error calls Resolved Luis Yrigoyen 4 543 Date: 1/14/13 8:02 PM
By: Luis Yrigoyen 		RSS (Opens New Window)
CUIC summary reports showing multiple dates per day due to time zone Resolved Luis Yrigoyen 2 455 Date: 12/27/12 3:14 PM
By: Luis Yrigoyen 		RSS (Opens New Window)
Looking to automatically update custom Collections in the Value Lists Waiting for an Answer Nicolas Nguyen 1 173 Date: 12/14/12 4:51 PM
By: Nicolas Nguyen 		RSS (Opens New Window)
Formula to calculate Calls Offered from Call_Type_Skill_Group_Interval tbl Waiting for an Answer Daniel Jebakumar 4 651 Date: 12/14/12 3:51 PM
By: ED VILLARREAL 		RSS (Opens New Window)
CUIC85_Migrated Webview Reports custom caltyp31 error Sergey Ivanov 1 336 Date: 11/28/12 8:38 AM
By: Sergey Ivanov 		RSS (Opens New Window)
CUIC85_Migrated Webview Reports - don't work on UCCE 8.x Waiting for an Answer Preben Jensen 3 547 Date: 11/27/12 6:16 PM
By: Luis Yrigoyen 		RSS (Opens New Window)
Significance of the Registry AutoStartICRAtBoot Waiting for an Answer Shilpa Suresh 2 361 Date: 11/16/12 6:23 AM
By: Shilpa Suresh 		RSS (Opens New Window)
Account Number in Outbound Report Waiting for an Answer Vladimir Lazovic 4 492 Date: 11/14/12 8:07 AM
By: Nick Santilli 		RSS (Opens New Window)
Is it possble to calculate an Agent Average Ring Time? Waiting for an Answer Gerard O'Rourke 2 560 Date: 11/2/12 8:40 AM
By: Chun Ngai Wong 		RSS (Opens New Window)
CVP Reporting 8.5 Waiting for an Answer Ron Nelson 1 290 Date: 10/30/12 1:33 PM
By: Ron Nelson 		RSS (Opens New Window)
Restricted Value List in 8.5 Waiting for an Answer Mohamed Salim 2 412 Date: 10/29/12 11:19 AM
By: Fred Green 		RSS (Opens New Window)
Questions about charts in CUIC Waiting for an Answer Felipe Moraes 1 300 Date: 10/25/12 8:21 PM
By: Felipe Moraes 		RSS (Opens New Window)
SAVE AS Report needs Write Access Gerard O'Rourke 7 585 Date: 10/24/12 3:26 PM
By: Rajesh Kongath 		RSS (Opens New Window)
CallDetailReport not working Senthil Kumar Natarajan 11 2235 Date: 10/24/12 3:24 PM
By: Marius Bogdan Stan 		RSS (Opens New Window)
Problem with CallDetailReport Waiting for an Answer Dan Farland 3 397 Date: 10/23/12 5:03 PM
By: Yuvraj Sawant 		RSS (Opens New Window)
Webview Outbound Option reports for CUIC 8.5.2 Luis Yrigoyen 7 2657 Date: 10/15/12 11:20 PM
By: Chris Anderson 		RSS (Opens New Window)
CUIC - Report Footers / Summary showing cumulative data Waiting for an Answer Kieran Byng 1 378 Date: 10/4/12 3:53 PM
By: Kieran Byng 		RSS (Opens New Window)
CUIC - Format of HH:MM:SS on Charts. Waiting for an Answer Kieran Byng 2 451 Date: 10/4/12 3:18 PM
By: Nick Santilli 		RSS (Opens New Window)
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