Can somebody help me in making Custom Report for Agent Call Transfer Report. In this report i just want to know which Agent A Transfers calls to which Agent B. Scenario -- Agent A recieves a call from customer and he is not able to resolve and he transfer this call to another Agent B. Im refering to "Database Schema Guide for Cisco Unified Contact Center Enterprise 8.5(3)". In the Termination_Call_Detail Table ICRCallKey, ICRCallKeyChild, ICRCallKeyParent will help getting these report along with CallDisposition IN (28,29). But i get the agent who recieved (Agent A) the call but i did not get which Agent (Agent B ) (AgentSkillTargetID is always null)got call transfer by Agent A.