Contact Center Reporting

« Back to Contact Center Reporting

RE: Not Ready Detail Stock report

Combination View Flat View Tree View
Threads [ Previous | Next ]
Not Ready Detail Stock report
Answer
1/24/13 11:01 PM
On CUIC 8.5(4), when I open  the Not Ready Detail Stock report definition and do a SAVE AS  to create my own report definition, the fields look right, but as soon as I click on Create Parameters without making any SQL changes, the fields changed to be the first fields Query and not the ones in the last select statement.  Has anybody encountered this issue?  If so, has it been resolved in a later version of CUIC? 
 
Flag

RE: Not Ready Detail Stock report
Answer
1/30/13 5:41 PM as a reply to Anne Garrison.
Found out from an earlier post that this issue is a bug on CUIC 8.5(4) is going to be resolved in CUIC 9.0, 
 which we expect to be available end of August. (and as a reminder, can be deployed with Contact Center Enterprise 8.x) .  Look at the previous post for a workaround.
Flag

RE: Not Ready Detail Stock report
Answer
2/6/13 5:46 PM as a reply to Anne Garrison.
Found out the problem with the workaround is that it is sorted by days.  If the customer wants the Not ready durations summed by start and end dates, then you have to define a stored procedure.
Flag