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RE: Agent inbound/oubound call detail report

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Agent inbound/oubound call detail report
cuic 8.5.4
Answer
3/11/13 5:27 PM
Has anyone created an Agent report that gives a detail log by agent of inbound and out bound calls with numbers called, time stamps, length of call etc.
If not - which tables would you recommend to create such a report.
Thanks Sarah
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RE: Agent inbound/oubound call detail report
Answer
3/11/13 5:33 PM as a reply to Sarah Barnes.
You would have to use the TCD tables for that kind of information.
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RE: Agent inbound/oubound call detail report
Answer
3/12/13 1:41 PM as a reply to Anne Garrison.
THanks Anne, is this something you have done yourself?
 
 
 
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RE: Agent inbound/oubound call detail report
Answer
3/12/13 10:41 PM as a reply to Sarah Barnes.
Sarah,       Attached are a couple of reports that I have used before.  It should work on most systems, but might need a bit of tweaking.. Darren
Attachments: agtskg00_cust01_Agent By Skill Total Call Activity.zip (9.0k), peragt00_cust01_Agent Total Call Activity.zip (8.8k)
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RE: Agent inbound/oubound call detail report
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3/13/13 10:36 AM as a reply to DARREN SEMMLER.
Thanks Darren, I am not that great in creating Custom reports from scratch, so this is extremely helpful. will play around with it to get what I need :-).
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