Hi, I downloaded the summary reports from this site http://developer.cisco.com/web/ccr/documentation The Exact link is: http://developer.cisco.com/documents/1490046/4730876/ReportXML+-+CCE+Summary+Reports.zip Sometimes when we run these report we get a divide by zero error. The SQL and error output from CUIC and SQL server is in the attached (CUIC-Error.txt). This error occured on the Agent Team Historical All Fields Daily Summary Report. Question: Is it possible to get this divide by zero error in the summary reports corrected (which would be good for all who download them)? If not, any help would be appreicated on where the issue might be so that I can correct it? Also attached is a screen shot of the error on CUIC. As an aside, I noticed that UCCE 9 stock reports are a significant improvement over the UCCE 8 stock reports. Do we know if existing UCCE 8 stock reports are going to be added to? It would be great if we could have a TAC support summary reports for UCCE 8. Gerry
Contact Center Reporting 
