Sarah Barnes:
has anyone out there tried to create a State trace report for agent that include State duration?
I have tried to add AED.Duration to a State trace report definition I found on the developer site, which sort of works, however it seemed to log every single second, which is obviously not practical!
Therefore if any one ha managed incorporate a state Trace report ro include duration, that would be good to know, how you did it!
'Not ready' reason codes stock report not proving this information?
-Senthil