Contact Center Reporting

CUIS Connector

Tod Famous Posts: 1 Join Date: 7/18/08 Recent Posts	CUIS Connector Answer 7/22/09 2:26 AM Mark as an Answer Submit Reply with Quote Quick Reply I want to make a CUIS report that has contact center data and data from my CRM database, do I need to build a connector? Is that something I can do myself?
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Carmen Logue Posts: 26 Join Date: 5/22/09 Recent Posts	RE: CUIS Connector Answer 7/22/09 9:09 PM as a reply to Tod Famous. Mark as an Answer Submit Reply with Quote Quick Reply Yes -- to connect to a CRM database, you will need a connector to the Archiver. Development of the connector requires significant knowledge of the source database so recommend involving either a partner or Cisco Advanced Services who has previously developed connectors.
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Jason Kolb Posts: 2 Join Date: 7/15/09 Recent Posts	RE: CUIS Connector Answer 7/30/09 11:06 PM as a reply to Carmen Logue. Mark as an Answer Submit Reply with Quote Quick Reply Alternatively, could create a dashboard with reports from both places. Also, you can freely drill between reports from different data sources if this works with the data you're looking at. Jason
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