sameer danthurthy | Hello, while reviewing the Uccx historical reporting, I found out that we weren't able to run reports with afilter criteria of a given resource name,. On further investigation, I found out that db_cra.dbo.getListOgAgents has the sql commented out
/* INSERT #selected_agents(agentID, profileid) SELECT DISTINCT r.resourceID, r.profileid FROM db_cra.dbo.ResourceGroup rg, db_cra.dbo.Resource r, #selected_names sn WHERE rg.resourceGroupID = r.resourceGroupID AND
rg.resourceGroupName = sn.name and rg.profileid = r.profileid and (r.active = 1 or r.dateinactive >= @starttime) */
Now I am not sure why this would be commented out, could anyone please verify how this should be in a default installation of Cisco Unified CCX Historical Reports Version 7.0 (1.44)? Thanks Sameer |