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RE: CallDetailReport not working

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CallDetailReport not working
calldetailreport.xml
Answer
11/7/11 8:38 PM
i just imported the CallDetailReport.xml (from the CDN) to my CUIC 8.0.4. When i try to run the report, i could not see any collections for that report.

I was under the impression while importing the collection would be created automatically? what am i missing?

TIA
Senthil Natarajan
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RE: CallDetailReport not working
Answer
11/7/11 8:49 PM as a reply to Senthil Kumar Natarajan.
what report is that?
where did you download it from?

thanks
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RE: CallDetailReport not working
Answer
11/7/11 9:09 PM as a reply to Luis Yrigoyen.
from Cisco developer network. Listed under documentation.

-senthil
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RE: CallDetailReport not working
Answer
11/8/11 12:07 PM as a reply to Senthil Kumar Natarajan.
from Cisco developer network. Listed under documentation.

-senthil

Hi Senthil,
 
Collections are not imported, when you import a report. Only value lists are imported.
 
Collections are not imported because, collection values are specific to a system. These values will not be applicable for a different system where you might be importing.
 
Thanks,
Datta
 
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RE: CallDetailReport not working
Answer
11/8/11 3:00 PM as a reply to Dattatraya Rooyikar.


from Cisco developer network. Listed under documentation.

-senthil


Hi Senthil,
 
Collections are not imported, when you import a report. Only value lists are imported.
 
Collections are not imported because, collection values are specific to a system. These values will not be applicable for a different system where you might be importing.
 
Thanks,
Datta
 


Is there a document on what/how collections are created for this custom report?
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RE: CallDetailReport not working
Answer
11/8/11 3:09 PM as a reply to Senthil Kumar Natarajan.
If you want to create collections for a given report, you should know which value list it is using. From Value list manager, you can create collections.

To know which value list, edit the report check the report definition name. Go to report definition editor and edit the report definition field which is key criteria field.

Please refer user guide.
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RE: CallDetailReport not working
Answer
11/8/11 4:02 PM as a reply to Dattatraya Rooyikar.
Value list query is "SELECT DISTINCT ANI AS ID, ANI AS VALUE FROM Termination_Call_Detail"

i was able to successfull run this query and see records in the SQL and CUIC successfully validates this query.

Collection query is "SELECT AS ID, AS VALUE FROM WHERE CollectionIdentifierField =<COLLECTIONIDENTIFIER>"

------------

Under Value list i see the CUSTOM value ANI. When i select that ANI and press VALUES button, i see it returns 0 values.

If i aunderstanding you correctly, i need to fix this VALUE even before i start tweaking with collections? right?

-------------

Why am i seeing 0 values, is there any restrictions on the TCD table?

-senthil
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RE: CallDetailReport not working
Answer
11/8/11 4:12 PM as a reply to Senthil Kumar Natarajan.
There are multiple ways of creating collections for a value list.

1. Either using collection query and collection identifier. For this, you need to adjust the collection query rightly in value list. Which I see is not done in your case.
2. Selecting directly required values from Value list values.
3. By wild cards. Collection will pickup matching values from value list.

You can see these options in collection editor.

I see ANI could be a collection which created before. Please edit this collection and check what condition it is trying to match.

Refer user guide for clear instructions.

Thanks,
Datta
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RE: CallDetailReport not working
Answer
11/8/11 7:56 PM as a reply to Dattatraya Rooyikar.
There are multiple ways of creating collections for a value list.

1. Either using collection query and collection identifier. For this, you need to adjust the collection query rightly in value list. Which I see is not done in your case.
2. Selecting directly required values from Value list values.
3. By wild cards. Collection will pickup matching values from value list.

You can see these options in collection editor.

I see ANI could be a collection which created before. Please edit this collection and check what condition it is trying to match.

Refer user guide for clear instructions.

Thanks,
Datta


----
 
Report ran fine after i upgraded the CUIC from 8.0.4 to 8.5.2 (to eliminate a scrolling bug).
 
I can see the value list now populate. Must be a bug in 8.0.4 which prevented the value not being populated.
 
Still thanks for your feedback Datta.
 
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