Contact Center Reporting

« Back to Contact Center Reporting

Agent Login Logout Report for CUIC 8.5(2)

Combination View Flat View Tree View
Threads [ Previous | Next ]
Agent Login Logout Report for CUIC 8.5(2)
Answer
1/22/12 7:26 AM
Hi All,
 
We have recently upgraded our OLD HIPCC Platform from 7.0 to 8.5, now we are facing problems with report since web views is removed from this version onwards we are using CUIC 8.5, now call center supervisor looking for the same templates which was available in cisco web view, at present they are asking agent media logout status agent03 report in CUIC kindly any one help us to get the template.
 
with Regards,
Manivannan
Flag

RE: Agent Login Logout Report for CUIC 8.5(2)
Answer
1/22/12 4:21 PM as a reply to MANIVANNAN PARAMASIVAM.
Not sure if you checked the documentation library of this forum.
 
http://developer.cisco.com/documents/1490046/3933231/80_Agent+Logout+by+Media.xml?redirect=http%3a%2f%2fdeveloper.cisco.com%2fweb%2fccr%2fdocs%3fp_p_id%3ddoc_library_summary_portlet_WAR_doclibrarysummaryportlet_INSTANCE_tpiU%26p_p_lifecycle%3d0%26p_p_state%3dnormal%26p_p_mode%3dview%26p_p_col_id%3dcolumn-1%26p_p_col_pos%3d1%26p_p_col_count%3d3
 
-senthil
 
Flag

RE: Agent Login Logout Report for CUIC 8.5(2)
Answer
1/23/12 4:38 PM as a reply to MANIVANNAN PARAMASIVAM.
I replied to you on the other post:
 
http://developer.cisco.com/web/ccr/forums/-/message_boards/view_message/4257067
 
Basicaly, even though my report definition show UCCE HISTORICAL for data source, all my data sources are really pointing to the AWDB database.  None point to the actual historical database.
 
This is another version of the logout report but with logout duration.
Attachments:
Flag