CUIC doesn't have any Outbound Option reports so you can import the webview reports straight in.

The webview reports can be imported straight into CUIC without any modifications:

Just copy the query from the srd file.  The query string is between the "retrieve=" and " arguments="
Create the report definition and set the Query Type as "Anonymous Block", choose your data source real time or historical.
Paste the query string and don't change anything.
Click on Create Parameters (3 parameters will be created)
Change the @end_date and the @start_date parameters to DATETIME
Change the other parameter to DECIMAL
Click Create Fields (the fields will be created)
Click on the Parameters Tab
Select the DECIMAL parameter
Click Edit
On the Value List drop down choose the corresponding value list (i.e. if you DECIMAL parameter was @agtteam_list then choose the Agent Teams value list)
Click Update Field
You can now play with the fields' formats and footers.
Create the Report and do your groupings (i.e. for an agent reports you would want two groupings 1 = Team Names, 2 = Agent Names.

these steps have worked for me so far in importing 15 webview reports to CUIC 8.5.2 including the outbound option reports.

Attached are a couple of sample reports.

Attachments:

Note that we have posted Outbound reports for CUIC under the Documentation are of this Developer Community here (you need to be logged in with your cisco.com ID):

http://developer.cisco.com/web/ccr/docs/-/document_library/view/4594616

These reports can be imported into Premium or Standard CUIC


You will need the Premium version of CUIC to work in the Report Definition as described in the earlier post.

Luis,

You details on converting Webview to CUIC reporting are very helpful.
But I have two queries for you?

1) I cannot find any of the Webview 'Agent by Agent' Reports templates?
they don’t seem to be located in C:\icm\custom

For example the 'Agent State Trace Detail by Events' Agent06 report.
Any ideas on how to convert this to CUIC or where the Webview SQL query for this can be found?

2) I looked at your Agteam03 (Agent Logout Status) report, which you converted from Webview to CUIC.
But looking at the SQL in the Report Definition, its very different from the one in the Webview report.
So is it the case that with some of the Webview reports you have to modify the SQL substantially to get it to work?

Gerard

 
I get sent to an error page stating that I am forbidden from accessing when I try to download any of the docs at the link below.  I'm logged in and have downloaded from here before.